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March 2024 by Sherry
Bad customer service
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March 2024 by Sabina Thapa
Service is excellent and friendly. I’m Impressive with Mehta and Sheryl customer service with easy and professionalism .
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February 2024 by Rebeka tesfaye
Staff friendly
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December 2023 by Gera P
DO NOT GO HERE. save yourself the time and energy. The current women manager should work at McDonald's. EXTREMELY UNDERQUALIFIED. Seems that they hire anyone now a days. The worst customer service is served here. Very unprofessional and stuck up workers. No need to reply bank of america.
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December 2023 by Gustavo Bomfim da silva
I manage a local business nearby. I only go to this specific branch because they honor the business line. The manager is always on the floor assisting the tellers and the people walking in.
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December 2023 by Lisa Marie Lamb - Reconnection Within
I called the branch to ask a simple question and was cycled through the phone menu until I gave up after 18 min
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August 2023 by Jason Franks
My bank. Yes it's a bank. Bank accounts like checking accounts are for transactions... Savings accounts are not for saving your money because there's better ways to save money and accrue interest like they do eoth
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July 2023 by Amaris Arielle
Went in to get help to access account. Girl in front no understanding and no help at all. Said bank takes 30 days to update account or can set an appointment a week from now.
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April 2023 by Jam Es
Bank teller went above and beyond to help me out in an a very desperate situation. I am incredibly grateful
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December 2022 by Marat Muginov
It's really difficult to do business with its branch as there's never any parking during the weekday hours (general Pruneyard issue) as well as long lines at the branch itself. BofA should enforce customer only parking near its branch. Very frustrating.
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December 2022 by C Castle
Easy access. 2 drive-thrus available.
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December 2022 by Amish S.
Branch manager and staff are very kind and helpful. Even though I didn't book an appointment, they were able to fit me in their schedule.
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August 2022 by Randy Riddle
This has to be the worst single branch of thos banking institution in the San Jose area. Avoid this branch if at all possible.The staff is not very interested in doing their jobs to the best of their abilities and is more interested in just being there to earn a paycheck.
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July 2022 by Svjetlana D.
This is the worst Office I have ever visited.You make appointment in advance and you come on time , no one there to help. You try to ask someone about appt they say" just a minute, we are busy", than after 40 min. waiting someone comes to tell you there is no Banker there to help , you should wait but there are not sure when will Banker arrive. Rude and Incompetent people working at Campbell's Bank of American branch. Not recommend at all.
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June 2022 by Gabrielle Orion
After nearly a decade with the same bank I’m thinking of switching it is absolutely outrageous in a push to move everything online they make everything exponentially harder than it has to be.Bank of America‘s new slogan should be: The bank where we don’t pay any employees because we make our customers do everything themselves.I have to stand in the middle of the bank and then go to a customer service automated system within the app to try to do some thing that I should just be able to ask somebody while I’m in the bank to do. Additionally are the wait times are so long because they are so poorly staffed you would think Bank of America was going under not a grade A business institution by how they treat their customers.
