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March 2024 by DG Rodriguez
Firestone at Camp Pendleton works hard and provides good service
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March 2024 by Leila Martinez
Every time I schedule an appointment they change it without my permission saying they're booked up even though their availability is around that time. The first time was understandable bc they don't have the specific tires in stock but when I went for the appointment they wouldnt work on it till later that day and they only had one out of two tires in stock that day even though they told me they had both in stock that day. This is just a big issue for me bc it's really hard to get permission from work to do appointments so I had to do these on my lunch or afterwork but when Firestone keeps changing the appointment time or saying they don't have the parts till later it is very frustrating. Regardless you're better off going off base in Vista, they are more reliable and do the job faster and efficient than this joke of a shop.
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March 2024 by ABarney 15
I bought four new tires and brought them here for them to be mounted on my truck. My appointment was at 11:30 mind you. I do not see my vehicle enter the garage bay until 4:15. Beyond all that, as I’m going to leave I hear this grinding and whining sound very comparable to a skin walker morphing into a snapping turtle. They ended up taking it back in and fixing it but regardless..
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March 2024 by Layla Massey
Front desk was nice and they were professional... but they sent us to a dealership 30 minutes away that does not apply to our car. When we asked how much it would cost for them to just fix the part they wouldn't tell us and kept just insisting we go to the dealer. They charge $117 just for a diagnostic check, and then failed to tell us my right break is metal to metal. I will not waste my time at this mechanic again, you're better off going to a local one just outside of the fallbrook gate...
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March 2024 by Byron
There are several Firestone shops in my area and the location aboard Camp Pendleton, on Vandergrift Blvd has topped them all. They continue to provide excellent customer service and great products for my family and I. Their proficiency is great as they always provide fast and accurate balancing and alignments, rotations and service inspections. Store Manager Jonathan and Service Advisor Donna always go above and beyond. Thank you.
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February 2024 by David Lipkin
The team at Firestone was professional and attentive. I first brought my vehicle in for a flat repair and rotation. They identified the flat was cause by a bent rim. After I purchased a new rim from the dealer, they installed the tire and completed the rotation in under two hours without an appointment. Great customer service and professional work.
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February 2024 by Rudy The G
Staff was very responsive and helpful in my time of need :)
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February 2024 by Jonathan Van Tassell
Yuki and Donna were helpful, efficient, and extremely friendly on the phone and in person. The technicians were able to replace my flat tire in the same time it took me to get lunch. Overall great experience.
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February 2024 by Alex Soto
Mr. Michael Escobedo was absolutely amazing. His customer service is unmatched. He is the sole reason I will return here and suggest the location to anyone I know. He was very respectful and considerate to the issues I had with my vehicle. Thank you again sir
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February 2024 by Jennifer Canas
Yuki and John were super professional and offered a quick service. They were able to patch my car for only $20 and were very accommodating. I’ll be using their services in the future. ?
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February 2024 by Joshua Booker
I am extremely happy with the experience here at firestone. The staff was extremely professional and fast. The communication provided gave great detail as to what to expect for pricing and timeline for completion of repairs. I will be back should my vehicle require any additional mechanical support from their experienced technicians.Thank you for being proficient in your troubleshooting to identify what actually need to be replaced the first time around!
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February 2024 by Gayrose Hamblin
Mark was a fantastic representative and extremely knowledgeable in his craft. Very respectful and kind. Thank you fire stone!
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February 2024 by Nathanael Cremean
Quick and efficient oil change with comparable prices. The staff were friendly and helpful.
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February 2024 by Tahner Garcia
Great services
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February 2024 by DEAN ANTHONY (HIM)
I got the information I needed back within the day. The staff was very helpful and informative
