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September 2024 by Kristy A.
Hi I just wanted to say how great Casey is from occidental towing.He was fast, friendly, great customer service and just a great guy and patient , kind and understanding.He brought my mom out a battery for her car and installed it,also aired all her tires up.My mom did not have to wait long for him to arrive.I recommend Casey from Occidental towing/Triple AAA thanks for sending him.Thank you Casey.
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September 2024 by Danna D.
This company did everything possible to assist us! the drive kept us posted and delivered our vehicle 154 miles with no problems. I highly recommend this company.
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June 2024 by Sandy D.
Had a flat in April and needed to go to Toyota for service. Occidental sent a flat bed tow, the driver was professional and competent. The truck was clean inside. Driver had to wait a couple of minutes to get directed by Toyota intake bay, he was totally patient.
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May 2024 by Daniel D.
Freddie the man!! And he better check back with me in June? July? 707.707.8275 hope all is well with him and him family.
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April 2024 by Chris K.
Decided to pass, $250/hr including drive time (dispatcher was not clear on this, luckily my wife asked specifically if drive time costs!) We needed a quick tow as our car was stuck in mud on our steep driveway. A neighbor did the tow and only would accept $20 for the 10 minutes of his time. And we got to meet a new neighbor! :)
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March 2024 by Matt Chapman
Amazing experience, especially for a tow truck company! My vehicle broke down on CA-1 and they were able to make it over in about 1.5 hours (reasonable given how remote I was).My driver Evan arrived at the expected time, was extremely friendly the whole time and able to get me some quick suggestions on where to take it to as well.Even though it took a little longer than expected to load and unload (as you can see he had to dig me out), they still charged me a fair price.If you're looking for an honest tow company in the area I'd recommend these guys!
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March 2024 by Maggie Goddard
I had a flat front tire on my way home from work at 2:30 this morning. Just my luck, my spare was also flat. Called Occidental Towing, and Evan was there within 1/2 hour. He pulled the rear tire, filled the spare, put the donut on the rear, and put the rear tire on the front. Had me on my way in no time. He’s a real nice guy, too. Took the time at that ungodly hour to do things in a way that were safer for me to drive, not just the fast and easy way. Thanks, Evan - we need more people like you!
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March 2024 by Rich Myers
Call anyone else ⁸for a tow. Mark wouldn't give price for tow. Ended up being $900.00 dollars.
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February 2024 by Cecilia R
Great towing company. Mark is awesome.
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January 2024 by Cristie K.
My car broke down last night on the stretch of Highway 12 heading into Sebastopol that narrows down into two lanes. And I'm here to tell you, don't waste your time calling Geico Roadside Assistance, or AAA, first. Call your local tow company first! Then, have Geico or AAA call them to cover the bill (assuming they're contracted). I'm convinced that the reason why tow trucks notoriously take so long is because they're dispatched by roadside assistance and not by the person who actually needs them. After freezing in panic, I call in. First they want me to use an app to report this shit. Nah. I'm talking to a live human. I do, and they said I'd get a dispatch text asap. 30 minutes in~ I'm eagerly waiting off the side of the highway, still waiting for that text. My phone is at 10%, but thank God I travel with my charger. I'm connecting with friends, scrolling insta, etc. Nada. I call back. 45 minutes in~ "They're still working on it". My car battery starts dying, and my lights flicker and dim. My flashers continue to blink, but they're barely noticeable. My car is beeping sounds of death and showing me all these error messages. I'm stranded on the side of the highway, with flashers the brightness of only a candle and no interior lighting. I start shivering. I go into survival mode, wanting to preserve resources. I always keep one of my cozy Shamanic ponchos in my backseat. I put that on, turn inward, breathe. Had a moment. Glimmers of Shipibo ceremony came through. Cars and trucks are whizzing by my invisible car, and I start fearing for my physical safety. I'm working on regulating my breath. 1 hour in~ The Geico agent called back and said she couldn't find a driver and that it would be 4 hours. Dude. No, no, NO. I'm in the pitch dark at this point. I begged her to keep trying, try Petaluma... Cotati... hell, Novato/San Rafael... Marin. There's gotta be someone within an hour radius of me. I'm not sitting here for 4 hours on the dark highway with no lights, and I'm not leaving my car. She seems really put out by me... and I get the sense that she's probably working from home smoking a blunt. So I get off the phone with her frustrated AF, and I just call Occidental Towing myself. And guess what, they have a driver who's already in Sebastopol, and he shows up within 5 MINUTES. WTF GEICO. I call them back, livid, letting them know that I have it covered since I took it upon myself to take care of it since they couldn't do their job. I'm happy to give them the bill though. How is this possible?!... I'm still pissed a day later writing this. So Eben Altier, my hero, shows up and is such a sweetheart! Instant bestie. Getting me home and backing down my narrow farm property in the dark with overgrown trees was a whole other adventure itself. I only started crying when I filled out the paperwork at the end. Why then and not on the highway?... because it was over. #damselindistress This AM, having learned my lesson, I set up a tow from my home to the shop first, THEN called Geico... they say they only reimburse one tow per breakdown and that they can't cover my tow to the shop for this one. I proceed to TURN INTO A KAREN. Oh hell f*****' no. I fought it, got the name of the blunt-smokin' agent from last night, and got them to cover the bill again. I WILL be writing a scathing review for Geico, but I will not mention her name here because I don't agree with public slander. I then visit my landlady on the farm first thing in the morning and tell her that we might want to prune our overhanging trees in the driveway, LOL. #karen So Mark, my other new tow truck bestie brought me to the shop this morning... he's great. I love these guys! They're smart, honest, and hardworking gentlemen. I have so much respect for these blue collar men. THIS is where it's at, humanity. In my opinion, these people are way more intelligent than any corporate executive. When the sh** hits the fan, thes
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January 2024 by Leif Goldfield
Occidental Tow has helped me out on more than one occasion and they provide a valuable service to the community.
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November 2023 by Chaz W.
I went through AAA to get a vehicle towed into a repair shop for service. In conversation with the driver, a man by the name of Terry Hansen, I mistakenly said that the "tags are out", when the registration is in fact suspended due to lack of insurance. He used this clerical mistake as an opportunity to tell me his company could be audited for towing an unregistered vehicle, but in exchange for $40 via Venmo, he would "do me a favor". I was unsure how to take this, so informed him that I did not have a Venmo account, and asked him to please come my way so that we could figure it out. Upon arrival, he was argumentative, aggressive, and rude. He refused to tow the vehicle after I refused to give him money via Venmo, and immediately after driving away, he placed a call to AAA, telling them I had swapped either plates or tags on the car in order to make the tow. A blatant lie. AAA believed this lie, and as a result I will be cancelling my membership with them as well. In short, a terrible customer service experience all around. I'll be informing Occidental Towing, and AAA via phone call, that their drivers are attempting to scam AAA customers.
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November 2023 by Kathy Yellowarrior
I have used Occidental Tow for several years and always had a good experience with them. Johnny the driver who handles the RV calls towing ability was impressive.
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October 2023 by Daralyn Schmitt
The guy (Kevin?) was extremely helpful and knowledgeable about what he was doing.
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October 2023 by C Dog
It took them 4 hours to service my call didn’t even give a call or text had to call three times
