-
March 2024 by Big Al H.
Took my car in for a wash the first time in about 4 months. With all the rain I just hadn't done it. I have a dash camera in my car that has front rear and interior views. It's plugged into my phone charger outlet. So tell me why they felt the need to unplug it? Is it because you didn't want to be caught going through the car? Well shame on you and I will be sure to tell everyone to avoid this place. Yes I checked the car and it did appear there was some snooping. That camera is there for my safety so thank you for taking that away from me!!!!
-
October 2023 by billy b.
Do not get your car washed here. They do a horrible job! Over priced for crap service. I wondered why it smelled like "Poop". But then I saw what they did to my car (or didn't do) and I realized that they can't even wipe a car down so their asses must be the same! Trying to talk to them was pointless. Lucky I can't give - stars...
-
July 2023 by Linda L.
I strongly recommend that you avoid this carwash if you don't want your car damaged. Yesterday I went through the "Ultimate Drive Thru" for $14. You don't drive through, you are pulled through by a chain drive under your wheels, with your brakes off and car in neutral. The beating of the rubber "brushes" - or whatever you call the ribbons of whirling strips that beat the car- was the loudest, most violent of any carwash I've ever been through. It was so violent that it beat the paint off a portion of my front bumper and folded my front license plate into thirds. I spoke to the manager in charge, Alex , who advised me that the damaged paint was my "responsibility" because I "drove through." I intend to have this damage repaired by the owners of this Chevron.
-
October 2022 by Suz C.
I just took my car to be washed this afternoon, about 4:20pm and they were closed, closed sign lit and blocked off with cones, yet their hours on Yelp states they are open Sundays until 5:30pm. Hmm.......
-
August 2022 by Gregory C.
Car wash manager is very rude!! Yelled at me and when I asked his name to complain he would not tell me.
-
July 2022 by Sue P.
Actual car wash is good but when using coupon book they tacked on an additional charge for SUV which was not disclosed when I bought the coupon book. They claimed that's what they do. Rip off and not honest. Should have been included in coupon book price.
-
July 2022 by Bobby T.
If there is any specific issue to address, go somewhere else. I chose their top detailing option at $299, and tried to tell the attendant that there was a sticky material on my seat and ask they spend some additional time on it. The attendant snapped at me, cutting me off to assure me "they will clean it". Well, they didn't. The seat is as sticky now as it was before the cleaning. In hindsight, they mentioned a stain on the same seat they couldn't get out. I realize now, because he refused to listen, he must have assumed I was talking about that stain when I tried to tell him about the sticky area. If you need anything special done, even at $300, they aren't going to listen. I'm going to have to pay someone else to go over the seat again.
-
March 2022 by Sophia C.
This is also the Ponderosa Car Wash at the Chevron. It popped up on a google search while I was looking for a full service car wash. My beloved German shepherd isn't doing too well and after a lengthy and intrusive vet visit, he shat all over the back of my car. While I scrubbed and cleaned up what I could , my SUV was still in need of a good scrubbing and I could not for the life of me find a detailing place that could take me same day. This place offers a mini detail for $159 which includes shampooing of seats and carpet. 3 hours later my car was sparkling and fresh! It wasn't perfect (like they didn't clean inside my cup holders?) but the rest of the car got a major scrub down and I was happy.
-
September 2021 by Tellingyew B.
this place sucks , the customer service is awful inside and outside of the gas station. paid for a $30 wash and they missed the left side completely. anyone that likes this place or the food here likes airplane food and thinks they sell real eggs at IHOP . IF YOU LOVE YOUR CAR STAY AWAY you could go back and complain but for WHAT??? DO IT RIGHT THE FIRST TIME ... THIS CAR WASH HAS BEEN HERE FOR YEARS THE F
-
August 2021 by Julie C.
I highly recommend this place for car washes and detailing. Great service and friendly staff. My kids and I come here every other week for a car wash and we have breakfast while waiting. They have very good tacos & avocado toast and excellent shrimp pasta. My kids love the toys section. I've never seen a car wash that provides full service for gas and also excellent food while waiting.
-
June 2021 by Gigi G.
Price gouging. Advertising one price for chevron credit card services and charging another. When brought to their attention they were completely unwilling to listen or take responsibility for how they dialed in their machines. Stealing from unaware card members. I will never go back or use this local business. I have also filled a Complaint with better business and chevron corp.
-
November 2020 by Kim M.
I always get my car wash in this place always satisfied but TODAY I AM NOT SATISFIED! THE MACHINE DID A GOOD JOB CLEANING THE OUTSIDE OF MY CAR. THE GUY NAME YOGI DIDN'T CLEAN THE INSIDE OF MY CAR AND ARGUING WITH ME! when I told him my car is not clean yet he started giving me attitude and he wipe down something and I double check inside my car is seems is not vacuum and my trunk is not vacuum. when I told him again my car is not clean. He response that I only paid $25. I was mad I got premium wash to clean my car but today the money I spend to clean my car is NOT WORTH IT!
-
October 2020 by Alyssa A.
I went to go through the car wash and the side mirror got knocked off in the middle of it. Manager denied liability, and will not cover any damages. He did try to glue it back on... with Krazy glue and gorilla glue tape, after spending 30 minutes with him. Not pleased with lack of accountability for this business and I am not shocked it has a low rating. The employees are nice and I could tell they felt bad. They mentioned this is NOT THE FIRST TIME THIS HAS HAPPENED, and the fact that management has not done anything to replace the machine is outrageous. Protect your cars and go somewhere else!
-
August 2020 by Nonames N.
They gave me the run around after they drove my car and had accident. Accidents happen, how you handle it is more important. First they tried to deliver the car without telling us there was an accident. Thank god there was another customer there that saw the accident and mentioned it. Then they would not give us their insurance information. Then the contacts provided kept giving us run around. Finally filled with my own insurance as they stopped answering their calls. Worse thing a business or anyone for that matter can do after an accident is make things worse, these guys did nothing but try to make it hard. Unprofessional, unethical, wont be going back.
-
June 2020 by Marina C.
Today I just spent $12 (over priced) to the drive through a car wash that did absolutely nothing. My car came out dirtier than before! There is dirt everywhere on my car still and it did not take off any of the dirt. The workers at the end that dry the car off are a nice touch, I am sure they are hard working individuals, but the car wash itself as you drive through it is just AWFUL! I wanted to go back and ask for a full refund but got too lazy to drive back again. That means I just paid $12 for a bad car wash, and now I am at this moment, hand washing my car myself. (As you can see in one of the pictures my towel is full of dirt just by a couple swipes) DON'T GO HERE!!!!
