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August 2023 by JohnAndrew R.
Typical PETCO! The only difference is they have marine fish and inverts but be cautious and inspect before buying; especially if there's a Tang in there. The only PETCO in Ventura County that sells marine fish and invertebrates.Employees need to be better trained to care for their animals; poor living conditions and habitats. Incapable fish are mixed with aggressive fish which causes stress and possible death.The only thing saving from a horrible is their employee name John. He is always helpful, polite and tentative to the customers. OUTSTANDING customer service and I've seen do everything in the store.
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August 2023 by SJ
Online appointment is such a great tool. The vet and assistant were great, we got our doggie checked out and have a script written for bravecto. Placed the order thru Koala and it's been over a month for the vetco pharmacy team to approve the prescription. Koala said they faxed over the request 6 times! Unbelievable. You just get the run around when you call them and ask for a status. Said they needed 3-6 business days just to escalate!?I understand why they do this, they'd rather that you get the prescription filled in store, they make more that way. They don't care that your dog is getting bitten and infested with fleas, they'd rather make a profit off of your misery
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June 2023 by Janna K.
If you have some kind of fetish and like being talked down to the store manager, Mary, I will be your girl. The store has always been selling me the veterinarian support "just food for dogs" brand until today. Today all the sudden it was "Illegal" to sell it to me because I needed a Veterinary prescription to buy food that is on the shelf for everyone to buy. I asked Mary why I have never had a problem and she asked me to tell her the store clerk who sold that food to me a month ago and that she would reprimand that clerk. Does anyone else know who your cashier was a month ago? Was she seriously asking me that question? She proceeded to tell me it was illegal to sell me that food despite it being there on the shelf and that she could not break the law. This girl was so condescending that I feel sorry for her and anyone who has to deal with her everyday. I asked her for her name and she rolled her eyes and wrote something illegible on a sticky and handed it to me. You would think she never had to deal with a disgruntled customer but looking at all these negative Yelp reviews I realised she was probably tired of writing her name down so much :)
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May 2023 by Todd H.
Employees seemed very bothered to help, 2 just ignored me and never helped, and then when asked another lady to get a fish she was mumbling curse words under her breath, very rude, ended up leaving all my stuff and going home empty handed, I won't go back to this location
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April 2023 by R J.
I went into get some cat treats after ruining my job interview. The tall black gentleman who works there greeted me immediately when i walked in and also gave me a hug because he said " I looked tired" and cheered me up. And it did turn my day around. That was a pleasant surprise i did not expect from Petco. Will def come back to this location, great customer service!
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March 2023 by Jessica R.
Came in grouchy for cat food and left smiling because of Michelle's customer service. Was caught off guard by her happiness as she greeted the customer in front of me. Someone give Michelle a raise. She's wonderful. She was charming and helpful and great! 5 stars because of her wonderful demeanor!
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May 2022 by Spanky F.
Who's running this place?! The Gen Z'ers who act like they can't be bothered with anything that even resembles customer service?!A simple check out at the cash register seems to be an undertaking that goes above and beyond their basic job description. No greeting at the P.O.S., no 'did you find everything you were looking for?', no offering to bag your items, but instead a look of confusion and/or contempt (can't really tell with these kids here), no asking if you even want your receipt.In contrast, I order from Amazon, go pick up at the Camarillo hub, and am always greeted by the friendly employees there (when they're not busy and sometimes even when they are), it's quick, convenient and I always feel appreciated as a customer.Not so, at Petco. Naturally, I blame management for hiring children who belong at home, with their mommies and daddies, wasting their life on social media and NOT trying to be a functional member of a civilized society. Takeaway point of this review; just go the online route, screw all these archaic brick and mortar stores with their lackluster customer service and snot-nosed, entitled 'employees'!
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March 2022 by Krystle C.
Honestly hate coming to this location. The workers all act like you are inconveniencing them as soon as you step in the door. Any question you ask will be "because we're in the middle of a pandemic" its 2022, we are not. Came in 10 minutes until closing and they let us purchase food but the whole time they were rushing everyone out saying the systems WILL shut down promptly at 7pm so we will not be able to purchase after that. (Doubtful) Why are there no pets inside? One worker said it was because there are no workers to take care of them. I'm not sure the story but I try to avoid this store. The prices are absolutely outrageous as well compared to other stores with animal accessories. They do not offer vaccination services anymore because of covid either. So if you're looking for any services or pets don't come here because, well, covid.
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February 2022 by Alex A.
Walked in here at 11:55 February 17th and had a very negative experience with a young male who I politely asked a question and was immediately given attitude for no reason at all. I asked him how much the goldfish were and if the price was correct and he said "no, these would not be 20¢ my guy" directly insulting me for having asked as if it was my fault they were in the 20¢ range in the first place. It is incredibly disappointing and unmotivating to spend money at a location where you are treated in a Condescending and rude manner. I simply ask for reasonable and considerate service and I am disturbed to find out that's too much to ask for. I'd encourage the manager of this location to assess this issue and retrain this employee immediately.
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February 2022 by K G.
It was unfortunate to find out that the grooming salon was closed for the evening when I arrived with my dog for a 1:30pm appointment. Considering I received a confirmation call and text about my booked appointment, it was extremely inconsiderate and unprofessional to not have received any notice of the salon being closed or the cancellation on my appointment. There were no helpful store members to assist with rebooking, no compensation offered for the inconvenience, and ultimately no apology. I have had bad experiences with PetSmart lately that I thought I would try Petco instead, but I was once again let down. Talk about customer service....
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January 2022 by Sepia B.
Went in today to see why I couldn't find my dog's food online anymore. I had been purchasing Instinct Lamb both at Petco and online for the last year. It has been so great that my dog no longer had digestive issues, nor did she have runny stools any longer. However, in the last month or so- no Lamb Instinct. I didn't have to look very far, when Alfonzo who was pricing on shelving stopped what he was doing to help me locate the brand. He showed me the empty spots where the Lamb products would be placed and remarked that because of Covid, there had not been any for quite some time. He suggested getting the beef, chicken, or salmon. He carried the bag up to the register, helped two customers check out, along with myself- and I was outta there in a jiffy! Thanks very much, Alfonzo for a pleasant and efficient experience.
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January 2022 by Victoria Brandon
Vetco canceled my dogs Immunization appointment the afternoon before It was scheduled.This was a great inconvenience to me as my dog was scheduled to be boarded the following day, and of course cannot be boarded without current immunizations.I was to be out of town but had to cancel my plans.So in reply to this Survey rating question. Unreliable and unprofessional. I will not shop at Petco/Vetco again.Apparently the vet did not show up and apparently has not yet as I have tried to reschedule and there are no appointments available.
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November 2021 by Mariannie M.
I should have checked the reviews of this store first prior to coming here! The worst customer service I've experienced in my entire life. I will never ever recommend this place to any pet lovers...
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November 2021 by Giselle Z.
Honestly terrible customer service. The younger ppl that work there are kind but the older ones have an attitude even though you are friendly. I asked for the flea drops that they have locked and they gave me the wrong ones. Didn't realize until I left so I returned and they still gave me the wrong ones. To be honest it doesn't seem like even they know their product well enough to help their customers. You kinda have to go in knowing what you're getting. Not to mention it's super expensive. Stick to curbside pickup. You won't have to deal with rude customer service and you get a discount online.
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October 2021 by Dae Paula S.
I experienced the worst customer service in that store. I was struggling with holding my purchases and trying to get something bulky off a high shelf while a "manager" stood 5 feet away having a personal conversation with someone and did nothing to assist me. When I asked to speak with a manager, that was the person they called to the front. I told him what I experienced and he got angry and told me the other person he was talking to didn't even work in the store. Then he walked away, about 2 isles down he yelled back "you could just ask for help". After that I could hear him all way at the front register complaining about me. I asked to another manager and the 2nd person did say they would discuss the situation with the employee. Not sure if they actually will. That employee not only provided poor customer service, but was unprofessional and rude.