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November 2023 by Ronny Rodriguez
Terrible customer service. I went in to buy a certain cologne but they were out of stock. When asked to show me some alternatives, the women clerk got super annoyed, short tempered, and threw down 3 random scents. Super disrespectful. Never going back. Thankfully I was able to find what I was looking for somewhere else.
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September 2023 by Sofia C.
I went there I was coming from a soccer game we stopped by there worst service ever I wanted to pay for some perfumes and they completely ignored me a white just went in they started asking him if he needed help while I was ready to pay they ignored me funny cause he left without no purchase at all whole they declined my purchase if I can give this place no star I would
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August 2023 by Tina R.
I visited here on Sunday, Aug 6, 2023 around 2-3pm There were 2 girls working 1 helping the men's side and 1 who totally barged at us as soon as we walked in! I went specifically for a popular TikTok perfume but wanted to look around The girl was SO rude! When I told her we were just looking, she said, "You can't just shop for perfume by looking, you have to smell it." Which I get is true, but the way she said it was extremely sarcastic AND I actually wanted to LOOK. I hate smelling a ton of perfumes because it gives me a headache. Then, my friend and I asked about travel-sized perfumes and she showed us the refillable perfume bottles, which we've had before and didn't really like. I'm looking around while she's talking and she literally says, "I'm showing you something, watch!" I left immediately I cannot believe this girl talked to us the way she did. We went to Saks and dropped $300 on a full-sized bottle. Never stepping in this place again!!
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July 2023 by Shanthi I.
on June 25th I went to the Camarillo outlet and to Perfumania. I bought Gucci Bloom. FAKE. eu de parfum The fragrance was as fave as can be. Do not buy here. contact me for a refund or replacement. Shanthi
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March 2023 by Miki Hara
The clerk here was so rude to me. I will never go back. The sad thing is their sale was better than the fragrance shop. Too bad they would rather not sell their products to someone in the market than a ten year old smelling every perfume.
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December 2022 by Leo Acosta
Superior customer service by Gabriel Perez!Very courteous and Profesional!!If your looking for a place with variety to choose from and outstanding customer service , this is the place to shop at 100%!!!
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December 2022 by Mikayla W.
i waited my turn and when it was finally my turn to be checked out the woman had asked me if i had been helped to which i said no because i wasn't. the other worker claimed she helped me and said i lied about it to my face . i wasn't aware of the poor attitudes before as it was my first time in the store.
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September 2022 by Brandon G
Holly was absolutely incredible. I personally collect fragrances, so my standards for knowledge are pretty high. Holly far exceeded my expectations and proved to be very knowledgeable, helpful and kind. Thank you!
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July 2022 by Joeanna Flores
Prices are ridiculously high! There is no discount price ! Better off going to Macy’s, Sephora, Ulta, etc. Don’t even bother coming here . Can’t get my mini refillable bottle filled anymore . I had recently purchased. Wasn’t even told that they would not be doing that anymore . I just went this past week and was told No! Okay but you still sold me the refillable bottles ? And offered to refill it , only if I purchase a big bottle ?! What’s the point of trying it out. Very rude too when I entered the store . No smile on greeting , choked on cologne that was sprayed - way too much !!! Can’t even touch the bottles ourselves ? They waste sample strips of paper . One thing is the smell is different on the actual skin than the paper - BTW: because of our oils in our skin . But again - I will not pay Retail Price for perfume I can get at a good price . It’s really just a necessity. Think before you buy . Look around .
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April 2022 by Lianette V.
When ever you go there, ask for Genesis. Great customer service. She was amazing. Was very friendly, helpful and knowledgeable.
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April 2022 by Irca N.
Upset and unhappy customer. I will email corporate with details of my bad experience.
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March 2022 by Allison R.
I didn't get her name but the woman who helped me today was so great!! She really helped me narrow down a perfect scent for me and was super helpful and patient along the process. Thank you so much:)
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November 2021 by Juan C.
Holly was my assistant and I must say her attitude made my visit the last. If I ask you how much is a cologne or perfume, do not give an attitude or roll your eyes. Maybe customer service is not a good fit for you. Yes, $89.99, what you say is it is $89.99 it stays at regular price however if you purchase a sale item you get the lowest price on the second perfume or cologne. Do not look annoyed. I did not withdraw my purchase and I could have. Have a nicer attitude next time you deal with customers.
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November 2021 by Elaine Wise
Holly is the girl to see!! She was working alone and takes care of Everyone.. Even though she's busy she goes an extra mile very efficient love that girl
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September 2021 by Michelle
Didn't have what I wanted and it would of td aken 7-10days and more money then I paid at Perry Ellis.So did not end up buying from them and went to Perry Ellis to get.