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March 2024 by Kayla C.
Bad service, the guy working there have 0 sense of knowledge of customer service. If you dislike your easy job why don't you get another one? First I checked out, no Hi or how are you? I actually said it for him, then rang up my item with a BIG YELLOW ON CLEARANCE TAG yet he still rung it up full price until I pointed out the HUGE YELLOW TAG no sorry I didn't see it or anything and just changed my price & paided. No your welcome either! I go to places & love having great customer service because that's how you retain your customers to come back!! Idk if this guy is a manager or something but he forsure hates his life working at Big 5 with the attitude you give customers! He should be fired!!
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November 2023 by philip libby
I’d give zero stars if possible. Not one to leave reviews but felt management needs to be called out.Walked up to gun section and manager glanced at me while walking into office located behind gun counter. I stood there for ten minutes thinking he’d come back out having seen me there. I could hear him and others talking and laughing no big deal.Then I went to checkout person and asked for assistance. She proceeded to call for the managers help in gun section over the loud speaker.I walked back and stood there with my 6 year old daughter for another 7 minutes before I decided to walk out, feeling embarrassed for the manager there who doesn’t care for customers or selling anything unless it’s convenient for him apparently.Ridiculous that I stood there for a total of 17 minutes without the manager helping. Mind boggling lack of caring
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November 2023 by Roger Escalera
Management here is terrible, walk up to the gun section and waited 20 minutes before being attended. Only reason I go here is they’re the only local place to carry a specific type of ammo I enjoy. Even if you go up to the front to ask for assistance it’s 50/50 you’ll get it.
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September 2023 by the fishman
It is a shame this is the only sporting goods store around. I dealt with "Christa" on my last purchase. She has a major attitude. It was not bad enough that she made mistakes on my DFG purchases...she copped a bad attitude when I tried to help her with the incorrect charges. I could tell it was much more than someone "just having a bad day". Not going back there...
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August 2023 by Biodiesel Fuels
Good prices. Nice store
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August 2023 by chris Bailey
Nicely stocked. Everything clean and easy to reach. Lots of different manufacturers
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July 2023 by David Kent
Quick trip to get spouse water shoes for PV Pool exercise class. Had her small size.
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June 2023 by Horacio Zavala
I asked cashier for help but he ignored me. He then answered phone and was complaining about his break. He then helped another customer but then refused to carry out that customers purchase, so the manager did. He then went behind a rack and started texting. His manager came back in and said he would be right with me. I asked him why he was like that and i was going to do a review, so he started laughing and making comments that the customers are always right and smirking that he did not hear me. There were no other customers waiting. Even if help is hard to find,no help is better than bad help.
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June 2023 by Patrick g.
Always a good place to get your camping supplies. They have lots of different items to play sports or go camping.
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May 2023 by Trish C.
Shopping for shoes and was helped by Giane. He was knowledgeable, respectful, and so helpful. When we found that the store didn't have my size, he called another local store and had the shoe put on hold until I could pick them up. Amazing service!
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March 2023 by Stacy “Raider MamiCita” B
Associate Joseph was extremely helpful and very nice. He helped me pick out shoes. Give him a raise.
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March 2023 by Julianna R.
Their sign says they open at 0930 on Sunday. The guy that opened today didn't show up until 0940 and turned us away saying they didn't open until 1000. Funny thing was that another employee showed up at 0930 and was waiting outside knowing that they opened at 0930. The opening worker turned away two customers because he told us it would be "a minute" before they opened. The worker was extremely dismissive and rude!!!
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January 2023 by Victoria Zengo
I do not recommend this location at all. They have nothing for swimming even though it said online what I was looking for was in stock while my local store was not. I tried calling several times to confirm before driving all the way over here but of course no one answered the phone it just hung up on me after a few rings. I guess I shouldn’t have trusted their website… the girl at the register didn’t seem to care at all & just said they didn’t hear the phone & the manager just kept giving excuses. So irritated by the tiny selection / nothing, wasting time & gas driving all the way over here to not even be told I’m sorry or anything.
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October 2022 by Lesly Ann Edmison-Dones
I was left with such a lasting impression of the cutest gal at the front. She had the sweetest giggles that was contagious. I was so glad she lit up the entire store with her laughter! It makes you wanna keep coming back...
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October 2022 by Kurt Kaufman
Much better than our Thousand Oaks store, great stock.All together a better shopping experience.
