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February 2024 by Julia Hill
I have actually stayed here twice before & LOVED it. Once with a friend, & once myself. I have even written a glowing review when I stayed before. Sadly, this time has been an AWFUL experience-- a long story of awful where I run out of word count. The reason I am even giving it 2 stars & not 1 is because of the kindness of the team on the second shift who did their best to try to help multiple bad situations, the fact that I REALLY appreciate this hotel has a filtered water station, reusable cups & mugs instead of disposables & plastic, & that I come here in large part because this hotel has a steam sauna which I also SO need & appreciate. Now on to the terrible parts. The woman working the front desk was very pleasant & helpful when I first arrived. However, when I got to my room (which by the way is one of the more expensive rooms) the wifi was reaching only 2 bars & then dropping to 1. I tried both on my phone & my computer to no avail. When I walked down the steps, to the courtyard area, the wifi IMMEDIATELY jumped to FULL strength. I unfortunately had a ZOOM meeting that I had to join soon, so I went back to the front desk & told her of my issue & that I was going to unfortunately have to do my meeting in my vehicle because cell signal was also much too low in the back room they had me in & asked if she could please have the wi-fi looked at while I was in my meeting. She replied that "He was just back there & it was fine." Which made no sense to me. However, I remained polite & calm & replied in a very nice tone, "Well, I did try both my phone & my computer. My phone could get no wi-fi at all, & my computer could only get 2 bars at most & it kept dropping to 1, which is not enough for a ZOOM meeting & I have another one this evening, so would you please have him go into my actual room & check it for me?" I also explained to her about what happened as soon as I reached the courtyard vs. my room. She just looked at me & nodded. I knew right then nothing was going to happen. When I was done with my meeting, I went back to room & sure enough, nothing had changed. I went to the front desk to explain my predicament & it was a new person working. Because I come from the service industry for over 10 years, I knew what had happened. Shift change. The previous woman could not be bothered with me. The new person working at the front desk & the manager then worked to solve the issue for me & were incredibly kind. There, apparently, was not another room available in the price point I had paid. I told them I did not mind to downgrade vs. having an hour & half ZOOM meeting in my car starting at night. They found me the room & as I went up to it, there was a child SCREAMING, throwing a VERY loud temper tantrum. I went back down to the front desk & told them that I was soooo very sorry. That I can not stand being THAT person, but that staying right next to a toddler who is literally screaming at the top of their lungs is more than I can bear. Again, they were so very kind & found me another room. Sadly for me, it was an awful downgrade as it's on the bottom floor which means I am listening to feet tromping above me much of the night as they walk on the walkway above me back & forth as well as the room above me. I normally NEVER stay on bottom floors for this very reason. But apparently it was the only option left, all because the first woman working the front desk could not be bothered with having maintence actually go INTO my room to see that indeed wifi was completely different then down the stairs. I changed into my bathing suit & robe and went to the steam room & refocused my thoughts onto how grateful I was to be in there relaxing. When I got back to my room, I realized I had left my toiletries in my car. I love that they have bulk products here as I refuse to use wasteful small items at most hotels, so I decided not to go through the trouble of going back & forth fro
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February 2024 by Heather Schow
Pro tip 1: HOSPITALITY means to BE hospitable to guests. It is nonexistent at this place. The employees are socially inept & flat out RUDE. 2: When you advertise a HOT spring, make sure it's HOT, not COLD; Especially right at check-in. What a concept! Also, why have a little itty bitty tub for the SOURCE WATER? Fill the pool (it's not big either) with it! 3: Turn up the Sauna at 3:30pm, before guests check in at 4:00! Everything was COLD when we arrived at about 5.00. No HOT tub (it was literally tepid), cold sauna, luke warm steam room. Front desk was totally unconcerned except to say, "turn it on". Isn't that HER job for paying guests, before arriving? Yeah-. We stayed in 2023 & it was a little better, as it was newer. The rooms sure don't get cleaned well nor maintained well, & it shows. Bring slippers; your socks will be ruined walking on the filthy flooring. Beds are like sleeping on a cardboard mattress. Pillow cases stunk like they had not been changed prior. Check out at 11 is also stiff, it would be nice to soak in the a.m. (of course if the Staff would be so kind to turn on the HEAT in the facilities or make sure they're on, in the early morning) An extra hour would help make that POSSIBLE, but not here! They just open the room door at 11:04, as you're pulling up your pants trying to scurry out as is. Such a dissatisfying stay on Valentine's Day. Thumbs down all the way. I seriously want a refund.
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January 2024 by Walter Chen
I like the hotel room, sauna room, and steam room. The only bad thing is that the pools are a bit outdated, and the water in pools are not hot enough. Especially, the Jacuzzi pool should be warmer.
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January 2024 by Ir K
Love this place. Modern, clean rooms, walking distance to Calistoga's best restaurants.
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January 2024 by Brian Clark
Awesome!
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January 2024 by Manal Am
The hotel is close to downtown, the rooms are very modern and nice. The pools are dated and need much better care. Chlorine levels in the water are excessive, so couldn't enjoy the sensation of soaking in mineral hot spring water, instead got out with dry skin and red eyes. The dry sauna was not hot at all, but the steam bath worked, although it didn't smell too great.Rooms: Very comfortable and clean. Good mattresses and nice bathrooms.Walkability: It's up the road from downtown, about 10 minutes walk. for a stretch of the road, there's no sidewalks, so you'll have to walk on the "muddy" side of a pretty busy street.Noteworthy details: The pool and hot tub are heated with hot spring mineral water, however there's so much chlorine in the water that it is very hard to enjoy the benefits of the mineral water, as the skin drys out quickly because of the excessive chlorine. We've been to a few more hot spring pools in Calistoga, and this was not one of the good ones
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December 2023 by Melanie Hamburger
Comfortable bed, modern room, loved the sauna, walking distance to downtown, nice staff, unpretentious. A great find! Will definitely stay again.
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December 2023 by Jared Zimmerman
Rooms are remodeled, clean and reasonably well designed, ours was missing a bulb in the bedside lamps, the fridge in the room isn’t covered and the light illuminated the room and in blue light until we covered it up. The grounds however seems shabby and rundown, all of the pool coping is damaged and dirty looking. The thermal poolIs lukewarm, and the hot tub is nearly cold. The steam room is nice, but the dry sauna takes forever to heat up. The water pressure in the showers is non-existent.
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December 2023 by Kurak Akuyek
What we like most:Room: Eco-friendly, reusable in-room real cups and glasses, bottled shampoo/body-wash, very comfortable beddings, walk-in shower stall, robes & plush towels, bright & ample lightning, Star-bucks pods, Keurig coffe machine, our balcony overlooking the open-field facing the mountain, thanks much to Dusdee who upgraded us to this second-floor #220 room (27Nov2023 night)Public area: serene understated design and vibe throughout Upvalley Inn premise, even the birds are chirping happily in and out of the trees in their inner courtyard, starbuck machine in the front office, brilliant water machine, open-space geothermal whirlpool & pool, steam saunaSomething to consider for the management:Some white in-room cups instead of black so the cleaners can see when they're dirty (ours have crusted coffee stain).Maintain the whirlpool, now only 2 out of 5 are functioningWe had one of the after-Thanksgiving great Choice member only promotional pricing, we certainly would come back and enjoy stay in UpValley Inn Calistoga on our next trip.Thank you!
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October 2023 by Liliane Howland
Nicely renovated rooms. Friendly staff. Very reasonable rates. Not walkable inmho unless you are ok with being the only ones walking on the roadside. Driving is easy and parking was to.Walkability: Questionable. Could be done but it’s obvious locals don’t walk.
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October 2023 by Fernando Camacho
Upvalley Inn & Hot Springs is truly a hidden gem nestled in the beautiful surroundings of Napa Valley.From the moment we arrived at Upvalley Inn & Hot Springs, we were greeted with warmth and hospitality. The staff went above and beyond to ensure our stay was comfortable and enjoyable. The location is absolutely stunning, with picturesque views of the vineyards and rolling hills.The rooms at Upvalley Inn were clean, spacious, and beautifully decorated. The beds were incredibly comfortable, ensuring a restful night's sleep after a long day of exploring the wineries. We especially loved the hot springs, which provided the perfect way to relax and unwind.The attention to detail and personalized service at Upvalley Inn & Hot Springs truly sets it apart. The staff were always available to provide recommendations for wineries, restaurants, and activities in the area, ensuring that we made the most of our time in Napa Valley.Overall, our experience at Upvalley Inn & Hot Springs exceeded our expectations. If you're looking for a memorable and relaxing getaway in the heart of wine country, this is the place to be. We can't wait to return and create more beautiful memories. Highly recommended!
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October 2023 by Simona Foscarin-Kosmetatou
WiFi Internet was very poor.The whirlpool did not work properly and the water in the whirlpool and swimming pool was not very clean.That said, still decent value for money.
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September 2023 by becky s
The pool is nice. It’s heated by magic. The spa is pleasant. So many Adirondack chairs. If you love Adirondack chairs you are going to have a good time.
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August 2023 by Deb K.
As for the room, it was clean. Decor/ ambiance - I'll just say 'plastic chairs'. Mineral pool-good luck. Want a massage? Don't ask for recommendations unless you want to spend $200 for 60 minutes. I have no need to return.
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July 2023 by Rachel L.
We traveled through Calistoga ten years ago on our honeymoon when we received a mud bath. I thought Calistoga was such a charming town, that I had to come back on our ten-year wedding anniversary! There are only two floors to the Inn. I did have a rolling suitcase so was confused when I did not spot an elevator, but I did make due carrying it upstairs. There is a great courtyard where people enjoyed coffee and breakfast. Some of the rooms had patio furniture, but unfortunately, ours did not. Our room was overlooking the pool. The amenities include a sauna and steam room, as well as mineral pool and hot tub. The temperature of the pool was fantastic! It is warmer than my hot tub at home. The pool space is very private, and on the busiest time we took advantage of the amenities, there were only a couple other families. I do have to say that the temperature of our room was on the hot side, despite having an air conditioner in the room. I'm thinking it was because we were above the steam room and sauna, which made it run hot. We should have said something to staff upon our arrival. I'm sure they would have happily relocated us. All in all, we had a very good stay!
