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August 2024 by Brad Daley
Rooms: Clean, with good soaps
Walkability: Take your time to enjoy the views.
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August 2024 by Stacy Kermgard
Nice place
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August 2024 by Jennifer Chang
Booo....so many bad reviews. Been here 5 times already & never had any issues. The staff is very accommodating to our needs : we always get a room by the pool with patio. They always let us check in early. (Call before). Everyone so helpful and friendly....price is fine, no complaints. We are currently staying here & sad to see all these negative reviews & we hope to continue to support Upvalley inn. So far, every time we come no issues.
Thank you!
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July 2024 by Edward Espy
Really nice hotel. We made a 3-day stay, the room was very clean, the pool, hot tub and sauna were extremely nice and well maintained and quiet at night. They have a fancy Starbucks machine in the lobby and a filtered water bottle station next to the ice machine. We made a 5 minute walk to Sam’s General Store for a casual breakfast and downtown Calistoga is the bomb. We highly recommend the UpValley Resort.
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May 2024 by B B
I was charged $120 on my credit card for this hotel even though I paid the full amount through Priceline when I booked my hotel and flight together; nowhere on Priceline did it say there would be an additional resort fee. When calling, the rep at Upvalley said this is a "service fee" that the travel sites don't cover.
I have stayed in many hotels through Priceline and have never had to pay such a hefty additional hidden cost. What's the point of even price shopping through sites if hotels can just add on whatever they want in the end?
This is Priceline's "terms of service:"
The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
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May 2024 by Jason Pribush
The hotel is in a great location just a short walk away from the Calistoga strip. The room was cute and updated. The bed however was very uncomfortable for my wife and I. The pool are needs a little TLC. The property itself is nice and well maintained.
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May 2024 by Marianna Carrera
Overpriced. The rooms have been remodeled (yet no usb power ports) and that’s why they call it a “resort” (and charge a resort fee) about it, everything else screams cheap motel: low water pressure in the shower, super-thin toilet paper. There is a small uninviting pool and hot tub, sauna and steam room, that we did not try. The patio could use some fire pits, as-is it’s very dull. It’s about a mile from downtown, walkable, though no sidewalks for the first part.
Also: at check-in we were given the key to an occupied room and took a while to set that straight. I would not recommend.
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May 2024 by Anthonio Reaction
Fine! Centrally located, good rooms but otherwise not very special
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April 2024 by James Allen
Nice clean large rooms. The problem began with a television that didn't work. I'm from Florida and used to getting up early. With the 3 hour time difference I was up at 230am and couldn't get back to sleep. So I thought I would watch the morning news. Television didn't work so I laid there for nearly 4 hours waiting till I could go out for breakfast. I called the office about 630 am and the phone was answered with a recorded message and contact number for the night manager. No one answered so I called the office again received same recorded message and given an option to leave a message. Tried that and it was a non functioning number.
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February 2024 by Julia Hill
I have actually stayed here twice before & LOVED it. Once with a friend, & once myself. I have even written a glowing review when I stayed before. Sadly, this time has been an AWFUL experience-- a long story of awful where I run out of word count. The reason I am even giving it 2 stars & not 1 is because of the kindness of the team on the second shift who did their best to try to help multiple bad situations, the fact that I REALLY appreciate this hotel has a filtered water station, reusable cups & mugs instead of disposables & plastic, & that I come here in large part because this hotel has a steam sauna which I also SO need & appreciate. Now on to the terrible parts. The woman working the front desk was very pleasant & helpful when I first arrived. However, when I got to my room (which by the way is one of the more expensive rooms) the wifi was reaching only 2 bars & then dropping to 1. I tried both on my phone & my computer to no avail. When I walked down the steps, to the courtyard area, the wifi IMMEDIATELY jumped to FULL strength. I unfortunately had a ZOOM meeting that I had to join soon, so I went back to the front desk & told her of my issue & that I was going to unfortunately have to do my meeting in my vehicle because cell signal was also much too low in the back room they had me in & asked if she could please have the wi-fi looked at while I was in my meeting. She replied that "He was just back there & it was fine." Which made no sense to me. However, I remained polite & calm & replied in a very nice tone, "Well, I did try both my phone & my computer. My phone could get no wi-fi at all, & my computer could only get 2 bars at most & it kept dropping to 1, which is not enough for a ZOOM meeting & I have another one this evening, so would you please have him go into my actual room & check it for me?" I also explained to her about what happened as soon as I reached the courtyard vs. my room. She just looked at me & nodded. I knew right then nothing was going to happen. When I was done with my meeting, I went back to room & sure enough, nothing had changed. I went to the front desk to explain my predicament & it was a new person working. Because I come from the service industry for over 10 years, I knew what had happened. Shift change. The previous woman could not be bothered with me. The new person working at the front desk & the manager then worked to solve the issue for me & were incredibly kind. There, apparently, was not another room available in the price point I had paid. I told them I did not mind to downgrade vs. having an hour & half ZOOM meeting in my car starting at night. They found me the room & as I went up to it, there was a child SCREAMING, throwing a VERY loud temper tantrum. I went back down to the front desk & told them that I was soooo very sorry. That I can not stand being THAT person, but that staying right next to a toddler who is literally screaming at the top of their lungs is more than I can bear. Again, they were so very kind & found me another room. Sadly for me, it was an awful downgrade as it's on the bottom floor which means I am listening to feet tromping above me much of the night as they walk on the walkway above me back & forth as well as the room above me. I normally NEVER stay on bottom floors for this very reason. But apparently it was the only option left, all because the first woman working the front desk could not be bothered with having maintence actually go INTO my room to see that indeed wifi was completely different then down the stairs. I changed into my bathing suit & robe and went to the steam room & refocused my thoughts onto how grateful I was to be in there relaxing. When I got back to my room, I realized I had left my toiletries in my car. I love that they have bulk products here as I refuse to use wasteful small items at most hotels, so I decided not to go through the trouble of going back & forth fro
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February 2024 by Heather Schow
Pro tip 1: HOSPITALITY means to BE hospitable to guests. It is nonexistent at this place. The employees are socially inept & flat out RUDE. 2: When you advertise a HOT spring, make sure it's HOT, not COLD; Especially right at check-in. What a concept! Also, why have a little itty bitty tub for the SOURCE WATER? Fill the pool (it's not big either) with it! 3: Turn up the Sauna at 3:30pm, before guests check in at 4:00! Everything was COLD when we arrived at about 5.00. No HOT tub (it was literally tepid), cold sauna, luke warm steam room. Front desk was totally unconcerned except to say, "turn it on". Isn't that HER job for paying guests, before arriving? Yeah-. We stayed in 2023 & it was a little better, as it was newer. The rooms sure don't get cleaned well nor maintained well, & it shows. Bring slippers; your socks will be ruined walking on the filthy flooring. Beds are like sleeping on a cardboard mattress. Pillow cases stunk like they had not been changed prior. Check out at 11 is also stiff, it would be nice to soak in the a.m. (of course if the Staff would be so kind to turn on the HEAT in the facilities or make sure they're on, in the early morning) An extra hour would help make that POSSIBLE, but not here! They just open the room door at 11:04, as you're pulling up your pants trying to scurry out as is. Such a dissatisfying stay on Valentine's Day. Thumbs down all the way. I seriously want a refund.
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January 2024 by Walter Chen
I like the hotel room, sauna room, and steam room. The only bad thing is that the pools are a bit outdated, and the water in pools are not hot enough. Especially, the Jacuzzi pool should be warmer.
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January 2024 by Ir K
Love this place. Modern, clean rooms, walking distance to Calistoga's best restaurants.
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January 2024 by Brian Clark
Awesome!
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January 2024 by Manal Am
The hotel is close to downtown, the rooms are very modern and nice. The pools are dated and need much better care. Chlorine levels in the water are excessive, so couldn't enjoy the sensation of soaking in mineral hot spring water, instead got out with dry skin and red eyes. The dry sauna was not hot at all, but the steam bath worked, although it didn't smell too great.Rooms: Very comfortable and clean. Good mattresses and nice bathrooms.Walkability: It's up the road from downtown, about 10 minutes walk. for a stretch of the road, there's no sidewalks, so you'll have to walk on the "muddy" side of a pretty busy street.Noteworthy details: The pool and hot tub are heated with hot spring mineral water, however there's so much chlorine in the water that it is very hard to enjoy the benefits of the mineral water, as the skin drys out quickly because of the excessive chlorine. We've been to a few more hot spring pools in Calistoga, and this was not one of the good ones
