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March 2024 by Joe Dude
Good staff and I like the business itself, but the manager was very condescending
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May 2023 by Nora Hiller
Great branch, excellent staff, very helpful and always the best customer service.
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September 2021 by Jorge Barrera Viveros
Alex is poor and doesn’t tip cancel this n***
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September 2021 by Bernardo Cruz
The bank is cheap
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June 2020 by Janet Gossett
There merchant credit card service is the worst I've used in 25 years. They do not support what they sell at all.
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April 2020 by Robert H.
Horrible customer service. The Manager is condescending and un personable. I had called there to see if I could make a phone transaction Fri April 4th 2020. I was told the option was not available. I drive down there to find the bank was closed at 16:18hrs. Monday April 7th I run down there do my business. As Im standing in line I mention It would be nice if you told people on the phone that you closed at 4:00. The Manager Rafael Mendoza Jr. was standing to my left hanging something on the wall and says to me, "you should've asked"! My reply was, how do I know to ask, as your hours have always been closing at 5:00. He continues his condescending by telling me they close when all the other businesses close. Well Ive been quarantined for two weeks and as far as I know all other businesses are closed. He continued to talk to me and not having my hearing aids in I couldnt here him very well I didnt want to hear any more from him any way. He then pointed to the door and told me to leave as I was right in the middle of my transaction several times. I was going to complain but chalked it up to him having a bad day. Two days latter I go to the mail box and see a letter from the bank. I thought it was an apology letter. But to my surprise it was a letter from Mendoza threating to close my account. I attempted to contact the regional manager. Once through the call center and again through the office in San Francisco but never heard from him. On April 17, 20202 I received a letter w a check closing my account. Being a disabled Vet and living on a fixed income w a young daughter trying to live life I find the actions of Mendoza and Bank of the West appalling to close someone's account during a Pandemic from their own actions is unbelievable. Then to not have a moment with the Regional Manager is even more disturbing. A simple, "thats a great idea" would've sufficed!
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February 2020 by Jay K.
Amazing service, looks like the new manager knows what he's doing.. Always coming back for my personal and Business work at this location
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June 2018 by Sir William
Always a smile when I walk in the door, very friendly tellers, and a generally friendly atmosphere.
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September 2016 by Drusley Treecare Vazquez
People are very professional !!!
