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February 2024 by C24
Such a horrible experience. There’s better customer service at DMVs. These people don’t deserve to even be called pharmacists. The manager is so unprofessional didn’t even go over any instructions after all the hassle. Switching to CVS
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February 2024 by Juanita C
Illegal practices at this WALGREENS Calimesa, California pharmacy.NORA, Senior Manager Walgreens pharmacist is making the decisions of a medical doctor instead of doing her basic job, which is to fill medication as instructed. She has blackballed me at this pharmacy writing false accusations in my pharmacy chart in order to discredit me as a person suffering from acute and chronic pain that I have had to deal with for the past 20 yrs!I am a 69 yr old senior citizen who can’t get my medication filled here because NORA, Senior Manager Walgreens pharmacist refuses to take my suffering seriously.If anyone is not aware there is a national drug shortage of Percocet. I have been taking this pain medication for the past 5+ years due to medical history of LUPUS, Fibromyalgia, Sjogren’s syndrome and chronic back pain that in turn causes acute and chronic pain that I am suffering from on a DAILY basis.Due to the Percocet drug shortage -my Pain Medicine MD wrote me a prescription for an alternative pain medication in early December. This medication did not control my pain very well so a week later - I reached out to Walgreens pharmacy to see if they had my regular pain medication back in stock. The pharmacy staff said they did finally have Percocet back in stock and that I needed to get ANOTHER Rx sent in by my Pain DM and I did so. Then NORA, Senior Manager Walgreens pharmacist refused to fill the second prescription due to me having just received the other alternative pain medication. I said that I understood that but it did not control my pain very well. I offered to return the pain medication I just received in order to get my Percocet pain medication filled instead.NORA, Senior Manager Walgreens pharmacist called my Pain doctor’s office stating that I was “drug seeking” even though MY PAIN management MD wrote BOTH prescriptions!!! THE SAME DOCTOR’s OFFICE wrote BOTH prescriptions. All I wanted was the Percocet pain medication I have been taking for the past 5+ years!!! I am 69 years old and suffering.I again contacted NORA, Senior Manager Walgreens pharmacist and she told me that now the medication is again in short supply. NORA, Senior Manager Walgreens pharmacist stated to me that she will only dispense it to people with…certain “priority medical conditions” that SHE DEEMS WORTHY of treating their pain. I asked NORA how she DETERMINES WHAT TYPE OF PATIENT has a “priority medical condition” in receiving PRESCRIPTION pain medication and who does not. I asked NORA the SENIOR PHARMACIST at WALGREENS if this “priority medical condition” pain medication dispensing POLICY is based on a WALGREENS pharmacy policy, a CALIFORNIA BOARD OF PHARMACY policy or is she using her own personal criteria? NORA the Senior pharmacist then hung up the phone on me.NORA, Senior Manager Walgreens pharmacist refused to answer my question. My MEDICAL DOCTOR prescribed this medication for me based on my medical problems. I have also reached out to my MEDICARE insurance company to assist me. I don’t know what else to do. I have been going to this WALGREENS in CALIMESA, California for the past 10 years and have never been treated so poorly by any medical professional. NORA, Senior Manager Walgreens pharmacist has no right to label me or discredit how I feel physically based on HER OWN PERSONAL BIASES!! NORA, Senior Manager Walgreens pharmacist’s JOB is to DISPENSE Medication as written! NORA, the Senior Manager Pharmacist at Walgreens job is NOT TO DETERMINE WHO’s medical condition gets to receive treatment and who does not. This is DISGUSTING behavior by a so-called healthcare professional!
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February 2024 by Ms.LingyBae
BEWARE OF EMPLOYEES NAME: GOOLAHB!!The MANAGER——> NOUR who hung up the phone on a customerAnd DORTHY - the shift leaderI hardly ever write reviews but I had to on this one this one !!!No wonder why this Walgreens has 2.7 stars on their ratings. If I could give the pharmacy a 0, I would. If anyone needs help with anything at the pharmacy they should go elsewhere . My incident started with a phone call over to get some help. It started with LONG who picked up and phone and pretty much just said NO, NO, NO to everything I asked him. I then asked for a supervisors to try and clarify things, and was worse !!!! and while trying to tell her the situation, she interrupted me and was so rude so I came back with the same kind of attitude. Never did she have the patience to listen to what I’ was trying to explain to her but then puts me on hold and the MANAGER picks up by the name of NOUR. I was frustrated at this point for the lackOf helpfulness and regard to another human being in need to a prescription. So NOUR picks up the phone and I throw a one word that she “couldn’t “ tolerate “, not at her BUT at the situation so she then goes to say she can’t help me and than hangs up on me. These kinds of people should not be in the health care industry if they don’t even have patience for a person explaining their situation. NOIUR should not be in the position that she’s in as manager. I then spoke to another by the name of DORTHY and she well shouldn’t be working there or anywhere if she doesn’t have compassion or sympathy for humans . This lady was about to hang up on and tell me to call the 1800 to Walgreens. UNFORTUNATELY these people are i invincible it seems like because all 3 can treat a patient in need of medication like they do. The only one that seems reasonable is the shift manager who goes by the name of Adrian but he can only do so much according to their policy these 3 associates will not get r reprimanded because the store manager seems like he doesn’t have the power or authority to write these employees up so they can do what they want.I should have read reviews before walking in this Walgreens. Now instead of giving my local community business, I will for sure go elsewhere and tell everyone I know to steer clear of Walgreens in Calimesa.FYI- there was even an employee who when I mentioned those pharmacy people of how rude they were, she even agreed that they are like that !! You have even your own employees who knows their characters. UNBELIEVABLE!!!
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January 2024 by Christina McCaul
Well I like to say happy New Year to everybody it's now 2024 good luck and I hope it'll be a terrific year
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January 2024 by Mark Nichols
Mark was a great help for me he went far beyond what he needed to do I'm grateful that Walgreens has him as a employee
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November 2023 by Damian Duncan
Watch the prices at this one, a lot of there products are mis-priced. Always costing a higher price at the register.
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October 2023 by Jayesh Porwal
This Walgreens needs to be closed down ASAP , most pathetic service at pharmacy , 9 out of 10 times there has to be some hectic litigation from pharmacy end, This pharmacy is running at gods mercy. I wish I had some authority or power to shut down this bogus pharmacy. My medication was suppose to be ready by 10 am on 9/29/23 it’s 6:30 pm and still it’s not ready as expected. How can it can be same story every time ? I wish I could rate this pharmacy negative.
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September 2023 by Delia Caudillo
Would rate 0 if it was possible. Pharmacy is negligent and incapable of providing customer service. I would suggest Driving to CVS in Yucaipa.
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May 2023 by Carina Carrera
The staff is ALWAYS nice to me and my family. The ONLY problem we have is the older Asian guy in pharmacy. He always has a attitude and is rude.
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May 2023 by Susan O.
The WORST Pharmacy in the history of the world. Bring your camping gear if you need to pick up a prescription!!! Really disgusting. !
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March 2023 by Mary Jane D.
Pharmacy here has always been on top of making sure both my father and myself pick up our medications on time monthly. Long the head pharmacist, thank you so much for always being so sweet to myself and my dad on the phone and in person. It means so much because we've had not so great experiences at this location in the past. Thank you!
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March 2023 by Nicole S.
This Walgreens is ridiculously stupid. I ordered an online order and pulled up to pick up curbside. I waited 8 mins before going inside to be told the power went out a little bit ago and couldn't be helped. It was an online order that didn't need to be paid for. I also explained it was medicine my daughter needed because she had just got out urgent care and needed her next dose of Motrin. She would not give me my order and kept blaming the power being out. The power was out for 2 mins before I came and had already waited 8 mins in the car (the power was already back on before I pulled up). The employees are rude and useless. Gladly never going to this Walgreens again.
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March 2023 by Lindsey M
This pharmacy deserves more credit than it gets, they are trying their hardest to get things done but they are understaffed, and cannot find enough help to make the pharmacy work faster. Keep in mind you have to have a state license as a pharmacy tech to work in the pharmacy, so it is not easy to find people to work there when there is not many people who want to work, and a lack of pharmacists in general. This pharmacy, despite being understaffed and a little slow because of it, is so much better than any of the other Walgreens around. Especially when Yucaipa closes for no reason at all and doesn't give its customers any warning and suddenly transfers all of its customers over to Calimesa, yes, there's going to be a bit of back flow because Yucaipa can't do anything for itself.
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January 2023 by Susan Onuma
The worst Pharmacy!! Put in a que, as you reach the top, disconnects... lines are long in store...takes FOREVER to get waited on!!! THESE PEOPLE NEED HELP!!!!
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January 2023 by Enid R.
Zero stars if it could! Left my prescription early Sunday. I was told to come back in 2 hrs. After 2:20 minutes, the prescriptions were not ready. I was told, sorry, come back in 2 hours. Seriously, close the pharmacy if quality customer service is not a priority.