-
June 2024 by Patty Jones
Always great service and so clean
-
April 2024 by Aaron WF
Clean and organized, they care about their customers!
-
March 2024 by Michael D.
I am being generous giving this location 2 stars. The complete lack of anything resembling service is obvious every time I have attempted to buy things at this store. Here are my last 3 experiences at this place. About 1 month ago. Went in to buy 4 specific items while waiting for my to-go order at a nearby restaurant. I actually found those items (which was/is rare) and went to the front to pay. Waited 5 minutes in a line of 4 people while 2 employees were socializing at the front of the store (only 1 register open of course). The person at the front of the line had a FULL CART of items - like $200+ worth of "stuff" (at a Dollar Tree?). After 5 minutes I gave up and left. As I (and another customer) were leaving, one of the people who was socializing at the front says "wait, we will open another register". Too late, I left. About 2 weeks ago went in to buy the same 4 items... They were out of 2 of them - facial tissues and salted nut rolls... I left again without buying anything. Today was my most recent trip - and the last time I will ever make a trip to this location unless I have another reason to be in Calimesa. When I walked in, there were about 5 people in line waiting to pay. My first thought was, "oh no". But, after picking up the items I was looking for (and 3 or 4 additional items) I went to the front to pay. And to my surprise, there was nobody in line. Yea! But, as I was walking to the register, the person doing check out was walking away! What??? So now I am looking around thinking that this truly was a new low in customer service. I am standing waiting to pay, and there is nobody at the registers. After waiting a couple of minutes and looking for anyone who actually works at the store, a lady at the front (maybe the so-called "manager"?) appears from behind a shelf at the front to say "there will be someone with you in a minute"... Apparently what she was doing was far more important than TAKING MY MONEY! So after another minute of waiting I walked out again. I know that I am not alone in saying that over the past decade the idea of customer service has basically disappeared. It is as if both management and their employees have never even considered that providing the very basics of service are important. Stock the shelves and have enough registers open so that your customers aren't spending more time standing in line trying to pay and it took them to pick out the items! The lack of customer service was bad before COVID. After COVID I am happy when I can leave a store without having a negative customer services experience. Unfortunately, I think the lack of customer service is due to the fact that we have now had an entire generation of workers that have never experienced what actual customer service is. How can management train employees about customer service when they have never experienced it themselves. Oh, one more thing. Don't pretend that greeting your customers when they walk in has anything to do with customer service. It doesn't. Stock your shelves, provide prompt and attentive service, and thank them when they leave. That is customer service.
-
February 2024 by David Cox
They really have good prices on a lot of things. Employees very nice.
-
February 2024 by Denise Metz
Always a great place to find the simple things needed in life!!
-
December 2023 by Patty Stewart
This is the nicest Dollar Tree I have ever been to. Most of them are disheveled and disorganized, even dirty but this store shines above all the others. It's well organized, well stocked and doesn't give you the feeling you are shopping a discount store. The staff are friendly, helpful and knowledgeable.
-
November 2023 by Ryanisha M
Came into dollar tree and this beautiful worker, Betty, helped me and made my whole experience lovely. Would totally go again if she is the worker helping me ? ?
-
October 2023 by B Knick
Very clean. Stock well displayed. Not an extensive selection as other Dollar Tree locations.
-
September 2023 by Inlandiggy
Long lines, items always out of stock, and always only one register open? Worst dollar tree of them all, it's just big ,big and empty big for what? To have no items compared to the other 2 local stores and long lines but workers just walking around.
-
September 2023 by Janice Gonzales
Always friendly.
-
August 2023 by Sandy Ferguson
They have a great selection of cards and I can always find one that says what I need it to say. AND they are only $1.25. Clean store, very nice people.
-
August 2023 by Michele ODonnell
Great staff. You can tell this team works together because the store is clean and organized.
-
August 2023 by Linda Dades
Stopped in to see what new they had.
-
August 2023 by Sherry Baker
Nice, open, clean store
-
August 2023 by Sandra Ronnie
Store is Always clean and staff helpful.
