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February 2024 by Aurelia Mariscal
Good attention and service.
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January 2024 by Faviola Villarreal
Very friendly and helpful.
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July 2023 by Francis Arias
I always visit Rite Aid because it is a convenient store and the staff is very courteous and friendly
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February 2023 by Paola Garcia
The employees are always SUPER rude and entitled. You can tell NONE of them know about customer service and do not care about your pharmaceutical needs. Don’t even think about calling because they will leave you on hold for 20 minutes. The drive thru is not worth it, you will be there for 45 mins - 1 hr. Worst rite aid in the valley.
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December 2022 by Alex Gonzalez
Such a horrible service I went in to pick up my sisters medicine and not only are they rude and they forgot one of the medicines. Worst pharmacy ever.
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November 2022 by John Chaparro
Inefficient, confusing lines , little to no help. They always say “I just got here idk what’s going on” or something similar to justify they’re lack of skill. Worst part is when they ask you for documentation only for them to not ask for it after you go home and get it. It’s like they care when they feel like it and then they just get over it. The pharmacist is actually really good, I feel bad for the poor quality help she’s getting but that’s to be expected from this town.Update: dropped off my prescription papers at 4pm on Saturday and it wasn't ready until 11 pm Sunday. So much for a 90 minute wait. Unbelievable.
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October 2022 by John Duffy
Called in 3 medications for refill over the phone to the Rite Aid pharmacy and was told by the computer that all 3 would be ready for pickup after 11 am the next day. When I arrived at the drive through for the pharmacy of the Rite Aid in Calexico I was told they could only fill one of the prescriptions and it would take them an hour to do it. Why did the computer tell me all 3 were confirmed as refillable if they weren’t and why did the computer say all 3 would be ready when they weren’t ready? Why does the pharmacy computer tell you one thing but the pharmacy employees tell you something else? Rite Aid pharmacy is the worst in Calexico but it’s the only one close to where I live and I am a disabled Vietnam war Navy veteran and I have difficulty getting around. Avoid this pharmacy if you can - they are rude and incompetent and their work doesn’t align with what their computer tells you which causes you to waste your time and gas on multiple visits for one prescription refill.
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August 2022 by Jorge Vargas
I give the Rite Aid pharmacy in Calexico, Ca. Zero Stars. They never answer their phone and are semi- rude. And I’m still waiting for my meds. Corporate please do something. I’m done going here. I’ll take my prescriptions to Walgreens. I need to put a star to post. People of Calexico stop going to Rite Aid. P.S. The ice cream cone is not worth it anymore.
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August 2022 by GM
Excellent Corporate PR Liaison to assist in customer service issues; in-store or pharmacy.Beware of more than half the pharmacy staff quitting every month or so.They rarely ever answer the phone or fill your prescriptions unless you tell them in person and wait.Sometimes, you have to come back several times to get it done.If you ask for delivery, make sure to note when they say that it will be delivered.As soon as you get the delivery, check the contents in the bag.Three times, I have had bags with my name on it but that had someone else's prescription bottles inside of the bag.Other times, they would say that I didn't have a prescription for something and let it expire.Or, they would just not continue to fill it even though I asked them to, repeatedly.Corporate got involved several times to help me out.It only helped once each time.Beware, if you depend on medication to stay healthy.
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March 2022 by maricela rodriguez
Waited an hour in order for my son to be considered a walk in, waited till 2:00 pm and they said that they didn’t have any Pfizer vaccines for children. I spoke to a pharmacist beforehand and they said they did have Pfizer vaccines for children. By far the worst customer service at a Rite Aid.
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March 2022 by Cuevas Montiel
Excelente servicio 100% recomendado
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February 2022 by Jose Leon
I scheduled a Covid19 test, trough a Project baseline website, and was send to the Drive thru, an employee inside the pharmacy told to go to the drive thru, after 30 minutes of waiting the person at the drive thru rejected me, saying I had to be in a car, I dont own a car, and was told I had to go to the drive thru to minimize contact, once I told the person at the drive thru speaker that I didnt have a car she said "you can call a taxi" how is that "minimizing contact"? Horrible experience for a test I couldnt get.
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December 2021 by Chris Ichihara
By far the WORST pharmacy that is extremely poorly managed. They are the most rude and bothered group of pharmacy employees that never know what is going on.
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October 2021 by Oscar Lopez
The pharmacist refused to fill a prescription even when she spoke to the doctor directly. Even Walmart had no issues filling the prescription. It is the same Asian pharmacist that I have had issues with in the past. She has a very poor attitude. I am never going back to this rite aid.
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October 2021 by Berenize Herrera
Very bad service at the pharmacy(Calexico), the medicamention not given the same day because they are always short staff. The customer service is also bad.Overall It's horrible!!!
