July 2023 by James C.
I had done extensive business with Mario, Rene and Jose over the years. When one of my loans was overdue. I entered the store to pay it off and upon looking at my receipt, I noticed that I was charged $5.00 twice, one for a lost pawn ticket, which I had in my hand (!), and one for a special services fee for a certified letter sent to my home reminding me of my overdue loan. I did not ever receive such a letter nor was Marco able to provide a confirmation number for such sent letter. So, an extra $10.00 paid to HDZ that was undue to them, which is undoubtedly done to hundreds of customers each month (Rene offered me a list with over 100 names of all of the customers that were charged the $5.00 certified letter fee). Go elsewhere for your pawn needs!
