-
February 2024 by John T.
One of their cart attendants walks around and records people and their cars on his phone. Very skinny and walks with a limp. So, stay alert I guess.
-
January 2024 by J P.
Update! 01/26/24 Again, no carts at the entrance! Why... because the carts are scattered all over the parking lot! Came to buy about $150.00 worth of items and no register was open. But the bag and scan yourself area was busy and full of frustrated customers. This is truly ridiculous! And the parking lot is super dark. The lighting is really bad. I notice that the rate of replies to the reviews are well... bad! Come on corporate! This is not acceptable!!!
-
November 2023 by Diondra B.
Stopped here while in the area to grab a few things. Looks like a older run down supermarket was laid out rather odd so hard to find things. I prefer other groceries in the area such as bristol farms. The lady at the self check out area that evening was super friendly though
-
November 2023 by Jamie F.
This is the most pleasant Ralph's to shop at in the area as it's the most clean newest looking location. It also seems larger than the other Ralphs in the area. Their sushi department is superior to the other locations as well. I got the Avocado Roll today for only 6.99 and I could literally eat it everyday. Compliments to the chef. There are fresh vegetables and lettuce. It's very healthy but filling. I also bought a Marie Calenders pie which was on sale for only 5.99! Incredible deal. There are tables and chairs out outside the Ralphs so I was able to sit and eat my avocado roll. The shopping center is scenic with pretty trees and a lovely setting. Very good service the associate at the self check made sure I had a bag right away instead of making me wait. Excellent!
-
October 2023 by Becca Clarke
They lie, they don't do WU here
-
October 2023 by Ida N.
I got some expired gnocchi so I went back to return it in the same day with the receipt. I was nice about it until the cashier, Alma, immediately accused me of fraud (yes...over gnocchi). I kindly told her to go see how there's still more expired stock in the aisle (photos attached) and to check the security cameras, she was still rude and tried to blame me.
-
September 2023 by Reid B.
This market is a great example of corporate greed. Kroger is making billions and yet the upgrades in this market are all automated check outs and significantly less staff. There are carts all over the parking area with no one gathering them and the staff has obviously been significantly reduced. This market is in beautiful Calabasas and one would think it would be a flagship store. The reality is that this is one incredibly mediocre market, and we are taking our business elsewhere. An unbelievably disappointing store in a lovely area. I guess it is a reflection of the times we are in where corporations are crushing the public with outrageous prices, making billions in profit, but letting their customers down in pretty much every way. This place is both expensive and unbelievable mediocre. Kroger should be ashamed but they're just counting their money.
-
September 2023 by Martha G.
Store hours claim they close at 1 AM got here 15 minutes before closing and they did not let me in. I expressed to the lady that I just needed one item, she did not care. 0/10
-
August 2023 by Tom S.
i frequent this Ralph's because i live nearby and the service is usually very good...this afternoon (8/26), i shopped for our upcoming party and spent over $300...unfortunately, the checker ALMA, made a mistake...when i pointed this out to her, she got belligerent and even tried to blame me for the error...she finally corrected her mistake but did not apologize...i think the management works hard to maintain a high standard at this Ralph's and there is NO place for a bad employee like ALMA...
-
August 2023 by Lisset E.
I stopped by to pick up last minute items. This Ralph's is located in a beautiful area. The Ralph's is very clean. I didn't need help locating my items but the employees that I walked passed were very welcoming. Every employee greeted me. The place was empty as I visited around 8:00am so there were no lines. There is plenty of parking available. I also noticed a sign for a DMV kiosk machine. Very convenient. If I lived in the area I would definitely take advantage of that and avoid DMV lines.
-
May 2023 by Bruin F.
The customer service at this Ralph's is horrific! Specifically Rosa the cashier and Rick the "manager"? I brought back one bad carton of milk, Ralph's brand, purchased yesterday and still full! It tasted odd so I returned it. I also then spent $70On new groceries! Rick was visibly shaking when I said I didn't have a reciept for my Ralph's brand within expiration window milk. After i completed my purchase he handed me my new reciept to which i said i don't need it. He said I'm afraid i have to insist you take it since you brought back an item! I repeated no thank you I don't need it (my first return in a LONGGGGGGG TIME). He then threw it at me and turned to help next customer. I try to avoid this store and if I must use it, I avoid cashiers here and use self checkout. Why work with customers if you hate people and your job?
-
April 2023 by Kenneth P.
I had a terrible experience a few days ago at the Ralphs store in Calabasas, CA. The seafood counter person, Steve, refused to serve me after I agreed with the customer ahead of me that he had made a mistake with the pricing of her order. When she questioned him, he told her that's what the computer did and he couldn't do anything about it. Then he simply left her and went in back to get items for the person who had been waiting after her. While he was gone, I looked at her package and confirmed that it was improperly marked, disagreeing with a sign posted on the product. When he returned, I commented to him that her item was indeed priced wrong and asked him to repackage it. He told her to take it up front and they would fix it. He then proceeded to place scoops of ice in the display case and put product onto the ice. I asked him to fill my order and he told me he was busy. He then went in back and was working on something on a counter just inside the door in front of a window. I asked him if he would get my order for me and he told me again that he was busy. I went to the front and spoke with the manager, a red headed male. He paged the seafood counter and, after a second page, Steve called him. The manager told him my account then asked Steve if he was still busy. The manager hung up and told me that Steve was not busy anymore. At that point, I decided that after 20 plus years (or however long that Ralph's has been there, I was not going to shop at a store that not only treats its customers poorly but where management does nothing when such poor treatment occurs. That particular store is convenient to my house but as long as Steve works at the seafood counter and that manager continues to work there, I will shop elsewhere.I complained on the Kroger (Ralph's parent company) and have received three similar emails from customer service. The last one said someone would call me within 24 to 48 hours, it's been almost 24 and I haven't been called yet.
-
March 2023 by Kevin B.
Nice huge clean organised Ralphs in the beautiful city of Calabassas. I used to shop and do inventories at the store many years ago. During the holidays we were visiting friends here. Starbucks and other coffeeshops nearby. The produce and deli areas has the freshest and best foods ever. I purchased to Potato salad and chicken strips here. Bakery has fresh baked goods. Wonderful staff work here. Always a pleasure to come visit.
-
March 2023 by Angie G.
Writing as a past employee, the management was not great; asked if I could change my schedule because I needed to care for my son and there was a straight No and don't ask again. There's no flexibility at all and overall not a safe environment because they have one person in the night picking up all the carts. The pay is crap too for what you have to do. Save your time and don't submit a resume.
-
December 2022 by La C.
This is our closest grocery store to our home. We've been going here ever since we moved here 5 years ago. This particular location has really taken a turn. While the store is generally clean, it feels somber: there is never music anymore, the lighting is very dim, the shelves are often understocked/sold out of common items, and the staffing situation is dreadful. There are never employees any where to be found if you have questions or need something (occasionally you can sometimes find someone in produce.). The cashiers and deli service counters are sorely understaffed and just seem miserable. I recently asked one of the cashiers about what I had noticed, and if corporate was aware. He said while he loathed the previous manager, this one was even worse- and corporate "doesnt give a s****** You can see and feel the misery from the cashiers and its depressing. We're lucky that we have lots of options with competitors nearby, but wish corporate/mgmt would put some TLC into this location.