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February 2024 by Kayvan
I have been calling for a week and a half and no answer. And the service is not all that great either at the branch
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February 2024 by Jeremy Mendelsohn
The manager Tigran is amazing. Super patient and helpful. Wells Fargo as a bank though….
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January 2024 by Daniel B.
I come to this bank whenever possible, as I enjoy the enjoy the ambience and good service of the staff here. Last week all my accounts had been the victim of an online hacker. Fortunately, I'd called WFB and they stepped in just in time to prevent the loss of funds. The next day I went in to unravel this mess. I was assigned to Beni. She took her time and patiently went through each transaction in all of my accounts, to sort out the many attempted transfers and withdrawals before the hacker was stopped. She then opened all new accounts, gave me folders for each one, along with a healthy dose of wisdom on keeping my finances protected going forward. She was a delight to work with. Bright, efficient, warm and patient. When our session was complete, she asked with a huge smile - "is there anything else I can do for you?" Only then did she head out for lunch, which she'd postponed just to finish my case.
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January 2024 by Jack Maroon
I recently visited the WF bank with the intention of opening a new account, and the entire experience left me thoroughly dissatisfied. I was there at one o'clock in the afternoon, and I was dismayed to find myself waiting for a staggering hour before anything transpired.The pinnacle of my frustration came when the Branch Manager, Sarmen Hairapetian, finally acknowledged my presence, only to dismissively inform me that he didn't have the time to assist me at that moment.What struck me as particularly egregious was the abundance of staff present in the branch. Despite the apparent manpower, not a single employee could be bothered to step in and help expedite the process. It was disheartening to witness a lack of coordination and customer-centric focus within the branch.The disorganization and apparent indifference displayed by the staff, especially by the Branch Manager (Sarmen Hairapetian), left me questioning the competency and professionalism of the entire establishment. The simple task of opening a new account turned into a needlessly prolonged ordeal, and the sheer inconvenience of the situation was entirely avoidable.Regrettably, I cannot recommend this WF branch (23701 CALABASAS RDCALABASAS, CA, 91302) based on my recent experience. Customer service should be a priority, and the blatant disregard for my time has undoubtedly left a lasting negative impression. I hope this review serves as constructive feedback for the bank to reassess its procedures and prioritize the satisfaction of its customers in the future.
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December 2023 by AL
I recently visited the WF bank with the intention of opening a new account, and the entire experience left me thoroughly dissatisfied. I was there at one o'clock in the afternoon, and I was dismayed to find myself waiting for a staggering hour before anything transpired.
The pinnacle of my frustration came when the Branch Manager, Sarmen Hairapetian, finally acknowledged my presence, only to dismissively inform me that he didn't have the time to assist me at that moment.
What struck me as particularly egregious was the abundance of staff present in the branch. Despite the apparent manpower, not a single employee could be bothered to step in and help expedite the process. It was disheartening to witness a lack of coordination and customer-centric focus within the branch.
The disorganization and apparent indifference displayed by the staff, especially by the Branch Manager (Sarmen Hairapetian), left me questioning the competency and professionalism of the entire establishment. The simple task of opening a new account turned into a needlessly prolonged ordeal, and the sheer inconvenience of the situation was entirely avoidable.
Regrettably, I cannot recommend this WF branch (23701 CALABASAS RD
CALABASAS, CA, 91302) based on my recent experience. Customer service should be a priority, and the blatant disregard for my time has undoubtedly left a lasting negative impression. I hope this review serves as constructive feedback for the bank to reassess its procedures and prioritize the satisfaction of its customers in the future.
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November 2023 by Ray R.
Jennifer, who helped me, needs to loose the attitude for no reason to have one. I came in doing my normal deposits barely entering the store ready calling me to be help. Haven't gotten my stuff out to be ready but was still calling me to her window. She asked for the change I wanted and specifically said what I needed 3 to 4 times as if I didn't know what I just said. She proceeded to just toss the money underneath the safe glass. I never had an issue with anyone. Not even when Sam or the other female front desk help me. They both have help me, even gotten my name and wanted to know more. That's customer service. Jennifer if you feel rushed and want to get people out of here. That's not service you are just impatient. I hate to write this review but never in my life I had someone wanted me gone. Sadly won't happen as I my work deposit have to be with Wells Fargo. So you really can't be doing that to customers or business.
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October 2023 by Michael Nia
Tegran is the greatest. He goes out of his way to help me with my accounts. All staff are courteous and helpful.
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September 2023 by Wendy B.
I I made a withdrawal and I was missing $1000 dollars. They did the investigation the day I made my claim and the same day they said they closed my case without giving me a solution for the money they stole from me. This institution is the worst. don't trust them.
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August 2023 by Melinda Stewart
They say the close at 5 its even posted on the doors....its 4:50 doors are locked....super cool of u guys....
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May 2023 by Simon N
Great people working at the bank
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March 2023 by Joy Z.
The staff at this branch are fabulous-- everyone is very helpful and go above the basics to provide outstanding service. The branch manager, Tigran was efficient in providing the help I needed and the Operations Manager worked with me to handle my transactions quickly. The tellers are all excellent! Yanet was terrific in opening a new account.Highly recommend you come here!!
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January 2023 by Dariush Bagheri
Worst possible customer service with reginal banking manager, Tigran Veniaminov. I was there on Saturday morning at 10:35am just for ad my wife name in saving account. there was 2 banker and him with no customer till 11:00am. he said you have not appointment and we can not do that. we left the bank, and I'll close my account tomorrow.
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May 2022 by Cesar M.
Although this is not my closest WF branch, I drive and do business with this branch especially because of Clara and Beatriz. Outstanding service. Clara (banker) is always quick to respond to any questions and her follow-ups are inmediate! Beatriz was informative and attentive to an issue I had. Couldn't be happier!
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April 2022 by Lily T.
Usually there is one or two at max tellers working while 5-6 manager types are working around the floor telling the line "we will be with you shortly".... Would be way productive if one or two managers could jump in and help with cash!!!!! Not just checks. But most people are nice, so there is that.
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February 2022 by Sheri H.
Never enough tellers, managers don't jump on when clients are taking longer than normal. Completely disappointed in the disorganization
