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August 2024 by Grigory Rudko
Esmeralda is the best!!! Be nice to her!
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July 2024 by Chris
The service from all personnel was wonderful wonderful. It is a very pleasant atmosphere. Of course they were efficient and speedy.
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May 2024 by Sri Lakshmi
Margot at this UPS store is truly an amazing, wonderful, genuine person. She was so attentive to how best ship my shipping boxes. It was absolutely the best experience I've had at any UPS store. She is literally the best. It was old school customer service that I hope everyone soon gets back to. That type of care and trust that Margot demonstrated is what makes me love UPS! Ask for her if you are unsure about your shipping needs!!!
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March 2024 by Jane Ramadan
After a terrible and toxic experience at the UPS Location at 20929 Ventura Blvd., Woodland Hills, I decided to go to this location to return some Amazon packages. There were extremely nice, helpful and quick. This will be my location moving forward. It was a far better experience than the store in Woodland Hills.
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July 2023 by May B.
Sheila is so efficient and quick! I had so many packages to return and she was so patient. The employees here are always very friendly and great clean location!
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June 2023 by D.B. Reynolds
I use their services all the time. They’re efficient, helpful, and always friendly.
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May 2023 by Zean C.
Customer service is great. Always friendly and helpful. Very convenient location next to Gelson's and M. Fredericks. Not much line - but If there is, they have enough staff to go through the customers waiting in line quickly. It id my go to neighborhood UPS store.
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March 2023 by James A.
So thankful this business is open till 6:30p and will work with me past COB. I've worked with both ladies at the counter and they're super nice, very communicative and go above and beyond to ensure the goods reach the destination. I had a lot to ship and was blown away at how little it costed. I was also very impressed with her handling of the customs form. I'll using this place more often, the convenience and politeness of the staff is incredible.
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December 2022 by Irving S.
A very sleepy looking employee informed me that to print the return label for an Amazon return she hat to charge 2.50. There's a first time for everything? Bye.
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December 2022 by john gartman
Best UPS store in the area. Super friendly and helpful ?
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November 2022 by Leslie June
I had to take a minute to share my wonderful experience. People are always so quick to complain but rarely take time to give praise. My experience at this store was second to none - all thanks to Esmeralda.I was visiting from Ft. Lauderdale and needed to ship a birthday gift home. It was an awkward size item but Esmeralda went above and beyond to help me find a solution. She was patient, professional and incredibly kind. I hope the owner of this store knows what an asset she is. Seriously, customer service these days is awful at most places with employees doing the bare minimum to fulfill their job duties. It is very obvious that Esmeralda takes pride in her position and does what is needed to make sure all of her customers are satisfied.My package arrived yesterday in perfect condition.Time to give her a raise!
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October 2022 by Leslie Katz
I had to take a minute to share my wonderful experience. People are always so quick to complain but rarely take time to give praise. My experience at this store was second to none - all thanks to Esmeralda.I was visiting from Ft. Lauderdale and needed to ship a birthday gift home. It was an awkward size item but Esmeralda went above and beyond to help me find a solution. She was patient, professional and incredibly kind. I hope the owner of this store knows what an asset she is. Seriously, customer service these days is awful at most places with employees doing the bare minimum to fulfill their job duties. It is very obvious that Esmeralda takes pride in her position and does what is needed to make sure all of her customers are satisfied.My package arrived yesterday in perfect condition.Time to give her a raise!
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October 2022 by Leslie K.
I had to take a minute to share my wonderful experience. People are always so quick to complain but rarely take time to give praise. My experience at this store was second to none - all thanks to Esmeralda. I was visiting from Ft. Lauderdale and needed to ship a birthday gift home. It was an awkward size item but Esmeralda went above and beyond to help me find a solution. She was patient, professional and incredibly kind. I hope the owner of this store knows what an asset she is. Seriously, customer service these days is awful at most places with employees doing the bare minimum to fulfill their job duties. It is very obvious that Esmeralda takes pride in her position and does what is needed to make sure all of her customers are satisfied. My package arrived yesterday in perfect condition. Time to give her a raise!!!
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September 2022 by Nadia Sawinyh
It’s a horrible UPS store what I ever visit!!!!
Rude stuff! Absolute mess!
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August 2022 by Stephanie Cooper
Polite and patient perfection in customer service. We love these folks! I’m they are not open today, Sunday, but these people are entitled to a day of rest!
