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August 2023 by Sharon Lomax
The customer service at the register is extremely slow. I don’t know if they’re thoroughly trained, nor does have enough people to accommodate the customer lines. Not one staff person asked to help register. Staff wanders the store knowing there is a line. No common sense to customers.
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June 2023 by Sharp11Girl
I specifically asked for a lipstick that will come off easily, and they didn’t seem to understand what I was asking for. Some of us don’t want lipstick to be on our faces all day long! The staff members were nice and helpful though they just didn’t have what I wanted and tried very hard to sell me something else.
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June 2023 by A. Giglio
Just had the most amazing experience at this store with Jasmine. she was so friendly and helpful! look forward to shopping at this Ulta again soon!
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May 2023 by Katie Bowersox
It's Ulta....clean, organized store that easily and quickly processed a return.
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January 2023 by Shayna M.
Had the greatest experience at this location. Brittany (or Britney, not sure on the spelling!) was incredibly knowledgeable and helpful. I am not a makeup product expert, and came in looking for some new brushes and a lip scrub. She was so incredibly patient and kind. She gave me multiple options and helped me decide on what to buy. Will definitely be coming back to this location!
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January 2023 by Olivia J.
I can't get over how sweet everyone is in this store! They are always so welcoming and helpful! The vibe is always so upbeat and positive and i'm greeted every time i come in it's amazing!! seriously some amazing customer service, Kaylee helped me on the floor and she was amazing! I was having such an easy time finding what i needed! Then while checking out Lindsey was very kind-hearted and sociable and she told me to write a review about my experience so here i am! they truly have a great squad here.
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December 2022 by Raquel Covarrubias
Managers aren’t helpful. Staff needs managers for everything and managers have “no power” to help you- they just want you to call the Ulta IT desk. This location is out of everything. Just not a great experience. Disappointed in this locations management and stock.
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December 2022 by Rachel Rodriguez
Fast curbside service! Very professional and had my items in stock! Thank you!
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December 2022 by Carly S.
showed up to my eyebrow app 30 min early they told me to walk around the store for 30 min when the time of my appointment had arrived I looked for the lady I went to the front and they said she's not in today she sick... when I asked how they could accommodate they handed me a 30 Percent of coupon. Also the last time I was in they sold me the wrong color after color matching me and wouldn't take it back even though it was unopened because it had passed the amount of time... (maybe it's this specific ulta I'm having bad luck in) but don't really feel the quality of customer service...
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October 2022 by Azy A.
Came to Ulta Beauty for a 5:15 hair appointment. At the time of arrival stylist Kiarra said she is running 30 behind and offered no apology for the inconvenience. I sat and waited. At 5:50 I asked her if she was done and she said I don't know maybe another 5 minutes. I spoke to the manager and I left Ulta at 5:55. This place does not value its costumer's time and sadly Kierra was not apologetic or respectful when speaking to me....
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October 2022 by Cine' M.
Greatest Appreciation for Katie for Above & Beyond Customer Svc !! This store was Super busy . Usually order online & haven't been here in awhile . There's options to Order Online & Pick up @ store . Amazing selections of Beauty , Accessories Vitamins & Salon . Convenient location 101N/S Exit Parkway Calabasas . 101S May also exit off Mulholland . Surrounded by Variety Restaurants, Grocery , Coffee Shops , WFBank , Movie theater , The Calabasas Commons & Fuel stations .
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October 2022 by Rachel C.
I was in the Calabasas store today and overheard what turned out to be the manager complaining about an associate to another associate on the floor. As a customer I don't want to hear that. Additionally it is very unprofessional to discuss associate issues with other associates. The manager is young and definitely needs training. I wanted so badly to pull this young woman aside and explain to her that managers are there to build teams not tear them down. Do better Ulta. Train your people leaders. Customers don't want or need to hear about associate issues.
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September 2022 by Wendy D.
I was in the store tonight at 6pm when they were robbed right in front of me. The poor young girls that work there said it happens at least once a week. It was confirmed by several employees at Trader Joe's next door. Wow, the company knows it and does not provide security for the girls who work there or their customers. Go to the Canoga Park location, they have security.
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September 2022 by Jasmine G.
This is the 3rd time I've come to this location after work just to find that they've locked the doors well before the time posted 9pm closing. . Today it was 845pm. Last time it was 854pm. Time before that it was 841pm. I drive all the way out here with gas prices being unreal for us here in California just to see a bunch of associates sharing their head "sorry we're closed" well before it states on the website, here on yelp or even on the front doors of the store for crying out loud! I can't imagine how many sales have been lost due to a few employees wanting to leave early. My advice. Don't work the night shift. All I know is that it's frustrating as hell and a huge waste of time and gas when u drive all the way out to a spot just to find out that I should have never counted on the hours posted. My advice is to officially change this location's closing time to 8:30pm and have it posted clearly for your customers to see. No brainer. Don't get me wrong, I'm a huge lover of the Ulta stores. This is the reason for my rating not being a 4 or 5 star.
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September 2022 by Maureen Farrell
Not only did they sell a defective product, they would not let me return or exchange - even after I called and she assured me that I could exchange the product. I will never shop at this store or the chain ever again.
