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December 2023 by Joanne A.
It was passport renewal time and found PostalAnnex+in Calabasas on Yelp. I called and was given all of the information I needed and how to complete the application online and print it to bring along (with necessary things to complete the process). Of course new photos are required...(no problem they're all set up and even show you the digital photo for your approval before printing it! Affordable too)!I was given easy instructions as well as application fee rates, renewal and expediting rates.Within literally a few minutes everything was completed and off and running. The store itself is clean, organized and has everything you need for any type of shipping (including a huge greeting card selection) and a 24 hour access mailboxes. Parking is easy too! I'll be coming here for any mailing or shipping needs and passport updates from now on!Thanks to PostalAnnex+ for making this an easy process!
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December 2023 by Natalie F.
To the man hiding behind the mask; please learn to have better customer service skills. This was my first time at the store, though I'd drop off since I worked in the area and was going to attend a class next door. I didn't see your counter sign, but the DONT PUT IT ON THE COUNTER TONE OF VOICE WAS UNNECESSARY. And then when I told you it was my first time here, you simply rolled your eyes and smirked. That's when I decided to not waste your time anymore and left. Your working with people and there is far too much hate and evil in the world, don't bring it to work.
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November 2023 by John D.
1st class service from Ravi! He was very helpful and friendly and was able to juggle many clients with ease.
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July 2023 by R R.
The team at Postal Annex have been paramount in their service and professionalism. Thank you for all your help, Ravi!!!
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July 2023 by Heather F.
I have been a customer of this Postal Annex for the past 5 years and have never had one complaint. Ravi and all his employees have always been super helpful, knowledgeable and friendly. I have never witnessed nor experienced any negative treatment by Ravi or any of his employees. Sadly, I have witnessed customers at times being rude and demanding, to which Ravi and his team always responded with patience. I highly recommend this establishment!
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July 2023 by Grant R.
recently had the pleasure of experiencing exceptional service and unwavering commitment at Ravi's remarkable postalannex . From the moment I stepped through the door, I was greeted with warmth and professionalism, setting the stage for an outstanding customer experience.What sets Ravi and his team apart is their dedication to ensuring customer satisfaction. The attention to detail, personalized approach, and genuine concern for each client's needs are truly commendable. Ravi's company offers an unrivaled level of care.The facility itself is immaculate, with a clean and organized environment that exudes professionalism. Ravi has left no stone unturned when it comes to providing a safe and secure space.But what truly sets this mailbox company apart is the extraordinary customer service. Ravi and his team go above and beyond to cater to their clients' needs. Whether it's handling mail forwarding requests, offering convenient mailbox rental options, or providing prompt notifications for package deliveries, they consistently demonstrate their commitment to exceeding expectations. I have never encountered a business owner who takes such pride in their work and consistently delivers exceptional service.Kudos to Ravi and his exceptional team for their outstanding work!
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June 2023 by Madeline H.
If you want to be treated badly and get talked down to, then this is the place to go to. I'm not sure if he's the owner of this business or what but he is beyond rude and extremely unprofessional. I am new to the area and saw that he had a UPS sticker on his window. So I thought they accept Amazon returns. He thought giving me a reading lesson was more appropriate than just kindly telling me that they do not accept Amazon returns. He told me to read my return label and asked me what it said. I responded by telling him it says UPS and he yelled at me saying that this wasn't a UPS store. Please do not support a business like this. I feel sorry for the coworkers that have to deal with his attitude. I had to give it 1 star to post this review but it doesn't even deserve 1 star, it deserves 0 stars. Do not recommend whatsoever.
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April 2023 by Mark Xing
Guy behind the counter was extremely rude and confrontational as soon as I walked in the store. I asked if there was a problem, and he said there was no problem, but the attitude remained the entire time. I walked out halfway through to bring my package elsewhere. Pretty shocked at the instant rude treatment - nobody should be treated that way.
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April 2023 by Ariel Shasha
Trust the reviews, the owner Ravi is super shady. I ship all the time for work and pay roughly ~$13-15 at the OTHER postal annex, right down the street.Ravi charged me $30 to ship a package that would've cost $15 at the Postal Annex five minutes away from this location. He even mentioned that my item was over a pound, however the scale clearly showed 0.65 lbs.Since this was the only location open at the time and I was crunched for time, I bit the bullet. But I highly suggest you take your business elsewhere. I sincerely hope Ravi loses this business soon, so that he stops scamming people.
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April 2023 by Amir Nassirzadeh
I have not been a customer for even a month yet, but the Owner, Ravi, has shown how utterly rude and obnoxious he is. What’s worse is that he lured me into a 2 year contract with discounts, not letting me know that it is non refundable. Stay clear of this place.
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February 2023 by Emilio K.
Do not EVER send a valuable UPS package through Postal Annex.If you paid to insure the package and you have a claim, the shipper is Postal Annex and you will have NO way to claim directly with UPS if they fail to deliver!! Postal Annex is NOT a UPS office. They are a third party. Had I known any of this would have happened, there's no way I would have used Postal Annex.I sent three paintings to North Carolina in one package, and only two arrived. If that wasn't bad enough, Ravi in Calabasas had an awful attitude with me and refuses to cooperate with my claim. "I'm too busy to do this." He owes me the UPS settlement funds, and refuses to return my phone calls. I contacted Zak in San Diego, Postal Annex's headquarters and he was horrified with my story.
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February 2023 by Mil K.
Owner is rude, unprofessional, and tries any which way to charge extra above and beyond yearly fees. Angry short tempered owner who lacks basic customer service skills. Do not recommend.
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February 2023 by S H
Terrible Service!!! Stay away from this place. I give this dump zero star if possible. The owner Ravi was beyond rude. No customer service skills. Messed up our notary instruction twice and charged me both times.He refused to sign a document needed by a notary after charging both times. Greedy character with no ethics.
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January 2023 by Teyeb A.
Love them, super great people work here. They're fast, affordable, and it's just a nice place in general.
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June 2022 by Jeff L.
I've had my box her for 21 years, the prior owner hired kids that were nat very interested in customer service. Since the new owner bought the store years ago the service has been great, the employees are pleasant and always accommodates my requests.
