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October 2024 by Oscar Lafflitto
I purchased my Certified 2020 C300 from the Calabasas dealership but must say, I am very disappointed with the service. The purchase experience was great and during the inspection of the vehicle, I pointed to the wear indicator on the windshield wiper showing they needed a replacement. Odd they didn’t do this prior considering it’s supposed to have gone through inspection. I was told no worries, they would order some and I could come back to get them replaced. I went back on my own dime as instructed and was told they didn’t have them in stock. Again they would order them now shipped to me. I have yet to hear from them and unfortunately, they have ghosted me. While I understand they are just windshield wipers it's not acceptable that I have had the car for 2 months now and I've seen nothing. This is Mercedes Benz after all and I’ve been pretty loyal to the brand but this dealership has left a sour taste in my mouth over some wipers. Not sure if they are just being cheap or what but for Mercedes and a certified car this is completely unacceptable. Alex the salesman told me via text that he was taking care of and in the last text he even told me that there was shipping that day and he was going to provide the tracking number but it never happened and as mentioned he ghosted me. Regardless of what the service department is saying the wear indicator is there for a reason and was missed at inspection. At this point, I'm not confident about bringing my car into Mercedes of Calabasas for anything or even purchasing another car from them for that matter. I’m extremely disappointed and very upset. It is very hard for me to understand how can a dealership with a supposed good reputation would drop the ball for a simple pair of wiper blades. I’d look elsewhere for your next Benz because after the sale customer service and experience were not good at all and if they are willing to not replace that during inspection what else did they not do?
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October 2024 by K G
I reside in Woodland Hills, making this dealership the closest, but Jasmine's entitled behavior, unacceptable service and arrogance will lead me to another Mercedes dealership. Prior visits to Calabasas were marred by overpricing, inadequate work, and rudeness, prompting me to relocate my business.
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October 2024 by Shaowen Wang
Very bad. No one follow their promise
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October 2024 by Farid Mohandesi
Thank you to the Mercedes sales team, Sally and Kayhan and Kamran for your exceptional service and professionalism. Your attention to detail, deep knowledge of the vehicles, and commitment to customer satisfaction made the buying process smooth and enjoyable. I truly appreciate the care and effort you put into making sure every aspect of the experience was top-notch
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October 2024 by Victor Carlos Pitts Pitts
Jennifer, our sales lady, was great at providing us with excellent service and went the extra mile to make sure we found the right vehicle.
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October 2024 by Pavel Khromets
This place is absolutely incredible! From start to finish, I had an exceptional experience buying my cars for wife and daughter. The atmosphere was welcoming, and the service was top-notch. I want to extend a special thank you to Jeremy Tombs for his outstanding assistance. Jeremy made the entire process seamless, fast, and genuinely enjoyable. His professionalism and friendly demeanor truly stood out. I couldn’t be happier with my purchase and the overall experience. It's rare to find such a high level of customer service these days, and it made a world of difference. I will definitely be coming back in the future and will highly recommend this place to friends and family. Thank you for making my car-buying experience so memorable!
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October 2024 by chanaka de silva
Navid and John was excellent I recommend them highly they make deals happen we are in out in less than 1 i appreciate them.
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October 2024 by Brittany Gruning
I recently had the pleasure of purchasing a vehicle from Mercedes-Benz of Calabasas, and I am beyond impressed with the exceptional service I received. From the moment I walked through the doors, the atmosphere was welcoming and professional, setting the tone for a wonderful experience.
Navid Mahboubi, the store manager, has done an outstanding job leading a team that is not only knowledgeable but also genuinely committed to ensuring customer satisfaction. The entire dealership operates with a level of efficiency and care that truly reflects Navid's leadership.
Nick, the sales associate who assisted me, was fantastic. He was attentive, patient, and incredibly helpful throughout the entire process. His expertise and personable approach made the car-buying experience smooth and enjoyable.
Raj, the finance manager, was also exceptional. He went through the paperwork with me, ensuring I fully understood every detail. Raj's professionalism and ability to make a complex process feel simple and stress-free were truly appreciated.
Overall, my experience at Mercedes-Benz of Calabasas was nothing short of excellent. The team, under Navid's leadership, goes above and beyond to provide top-notch service. I highly recommend this dealership to anyone in search of a seamless and enjoyable car-buying experience.
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October 2024 by Ingrid Fausset
We worked with Nick in sales. He was amazing to work with and gave us exactly what we wanted. It was effortless.
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October 2024 by Andrew Oviedo
Thank you Marco for delivering a friendly, splendid, positive buying experience at Calabasas Mercedes-Benz! Please send my thanks to Mr.Lee at financing for putting forward in person a lower APR through Mercedes Financing and providing an affable, whimsical insight with the essential warranty options for the car of my dreams! Also, send my many thanks to everyone else who facilitated with the purchase process of the car I've dreamt of!
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October 2024 by Lisa Williams
Phil was awesome. He was very educated in the car and had pride in his job. Thanks Phil for all your help.
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October 2024 by sajad aghaiypour
They are not responsible to recall
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October 2024 by Ianna Parham
Absolutely disgusting how they rip people off. My hard earned money down the drain due to a sales person providing misleading information. So disappointed
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August 2024 by Mike Naderi
Excellent customer service by Oliver.
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August 2024 by Hyunsik Park
Very friendly and professional staff. Any issue with the new car, no problem. They will take care of you. Thank you Hessam!
