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May 2022 by Brett D.
The service and empathy of the staff here is unmatched. The way they handled our previous Bentley's euthanizing was so caring and sympathetic. It made the worst possible day a little more bearable. We bring all our dogs here and would not go anywhere else.
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May 2022 by Brooke M.
I was coming here with my dog Leo for ozone therapy and acupuncture for his cancer for about a year and it seemed to really help him! Unfortunately when Leo turned for the worst I knew it was time to set up the appointment to say good bye to him, when I called the woman on the phone was so absurdly rude!! I asked if they offered it with along we cremation and the woman just says "yes". I asked how much and she seemed very annoyed her reply "idk it depends on the size of the dog" I told her he was 5lbs and she let out a sigh because she had to look it up. She gave me a price range. Then I asked if the cremation was done individually or in a group she told me it was in a group so I told her I'd give her a call back because I wanted to talk to my fiancé about if that's what we wanted to do with him. I then told the woman that we were already patients there and her whole attitude changed, her tone of voice got soft and was then apologetic. It rubbed me the wrong way so we took our Leo else where to say goodbye. The vet techs and the vet who did our acupuncture were always so kind but their receptionists always seemed annoyed to be there and after this experience over the phone I will no longer be recommending this vet. Leo really liked the vet techs, so unfortunate. Saying bye to a pet is not easy, especially to make the call to set up the appointment so you'd think they'd have SOME compassion for these situations. Very disappointed.
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March 2022 by Julie F.
This is the very best vet clinic I have ever used. They have found ways to treat problems that other vets did not diagnose properly. My dog loves them.
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March 2022 by Matt P.
Rude and unprofessional. Our cat had blood tests over 2 WEEKS ago. The doctor said she would call us the next day with the results. Now over 2 weeks later and after MANY calls from us to get the results, where they promise a call back each time...no callback and no results. Today we called and got a rude response from our insisting that we get our results for the tests we paid for. " I only answer the phone" and other rude responses was what we got. Next step is to dispute the charges on our credit card and take our cat elsewhere. He may be sick with whatever and they just won't call us back. WTF.
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February 2022 by Susan Rose
I just love these people! So kind, caring and loving. Thank you for taking such good care of my Cleo!
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January 2022 by Justina V.
The only reason I'm giving this vet 3 stars instead of 5 is because of the tech Chelsea who was horrible both times I spoke to her on the phone and was rude, defensive, and utterly heartless when I told her our dog was dying. Dr. Watrobski was wonderful and it's such a shame that Chelsea made an already difficult time losing our beloved dog so much more awful. She came across "spring-loaded in a pissed-off position" as the saying goes. If you ever go to this vet I recommend Dr. Watrobski highly but I also recommend you tell them you won't work with Chelsea. If you can't be kind to someone, at least don't make their life harder.
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October 2021 by Tiffany Scott-Sidoti
They were amazing from the first phone call to the check out. They were fast and friendly. They made me feel so very comfortable during the entire visit. They explained everything in detail. I would recommend them to anyone. Thank you.
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June 2021 by Chris T.
Unfortunately, I got to Dr. Watrobski too late. I brought my cat of over 14 yrs to an emergency clinic in West Hollywood for what I thought was a UTI. It was not. It was terminal cancer and pancreatitis. At that point there was very little I or anyone else could do. I wanted to exhaust every possibility so I came to HVC. Dr. Watrobski, was patient, kind, and compassionate. She was not (unlike the WeHo clinic) a vulture out to skin me alive. She gave my baby acupuncture and a B12 shot and it seemed to give him a little life. She also laid out a very comprehensive plan had Tiger been able to survive. Unfortunately, he went downhill fast and we're at the end of the road. I am grateful that we at least had a chance to visit this clinic because going forward, even though it's a drive for me they will be the first ones I go to in the event of another crisis.
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June 2021 by Jeni P.
My fur baby Chloe has a slipped disc and pain. I wanted to help her, not just cover up the problem with pain meds. She loves coming here. Everyone genuinely cares about her. They are wonderful with all of their fur baby patients. The laser therapy, water treadmill and acupuncture has been a game changer in how she feels and getting her back to good. Prices are comparable to others. Going once a week can get expensive. Wish they offered a package deal or coupon.
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February 2021 by Yolanda A.
Dr Katrina Sanberg was amazing and knowledgeable, she took the time to answer all my questions, she was patient, genuine and kind. I appreciate the focus on health promotion and disease prevention. Overall great experience. The staff was friendly and caring and Axel seemed to enjoy his visit, he was happy and upbeat after his wellness visit.
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February 2021 by Sue I.
I disagree with every 5-star review regarding Holistic Veterinary Center. No compassion - all about the dollars. That's all I have to say.
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December 2020 by Arabella S.
Today, 12/20/20, when I called Holistic Veterinary Center to cancel all future therapy appointments, their voicemail recording states that they are closed because "2 EMPLOYEES HAVE TESTED POSITIVE FOR COVID." I am scared and furious that I have been exposed and will clearly have to get tested! As I mentioned in my original review, one of the staff sitting up front was wearing her face mask below her nose! That is essentially not wearing a mask at all! Also, when I went to use the hand sanitizer stationed in their lobby, it was completely out. When I mentioned it to the male sitting at the front desk, again he did NOT acknowledged me, bother to reply or even look up. No one at the front desk did when I mentioned that the hand sanitizer was completely empty. The attitude and lack of concern of the staff comes from the top. The doctors are even more rude! Their actions are reprehensible! Dr. Watrobski is rudest vet I have ever met! I had several phone conversations with this place prior to my appointment and no one ever told me about their Covid check-in procedure. And this horrible doctor yelled at me because I entered the lobby! What was I supposed to do?? No one told me differently. When I tried calling from my car when I arrived, a long recording stated to call another number, which I did and nobody answered! So the only option I had left was to check in at the front desk!!! The way this place is run is disgusting! They have all these supposed Covid protocols in place yet I saw an employee wearing a mask below her nose and now they are closed because 2 employees have test POSITIVE FOR COVID! If you value your beloved pet and your life, stay away from this place!
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December 2020 by Susan W.
I have been going off and on since 2008. They have extended the lives of 2 of my dogs, made them comfortable when their bodies were deteriorating. Dr. Tyneway made the last 6 months of the first dog I brought much better. He was even able to walk 2/3 of a mile and make it up the stairs with minimal help, the day before he died. I don't think he would have lived to 13-1/2 without her! Dr. MacKinnon is a miracle worker! I love her and hope she never leaves or retires! She's worked on all of my animals now. My lab who just passed made it to 13-1/2 thanks to her diligent work to keep him comfortable, and she tested new lumps as they came up and found cancer twice that would likely have killed him. She has also resolved a mysterious condition a rescue cat I adopted had, and that cat is able to live happily and comfortably thanks to Dr. MacKinnon's ministrations. My only complaint is the phones. They are not handling the increase in call volume due to covid protocols as well as some other vets. They moved the phones over to Calabasas Animal Clinic, and with a loss of staff, the problem is compounded. Be patient and call back if necessary.
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December 2020 by Jillian S.
I just moved to the valley and as an herbalist & holistic health advocate of 20+ years, i wanted a HOLISTIC Vet for my Beloved 12 year young Cat. He is my World. :-) Dr. Kelly Watrobski has embraced me/us with SO much care, love, and professionalism!!! Buddha had some teeth removed recently and the staff along with Dr. Watrobski were AMAAAAZING!!! So kind, caring, thorough, patient, and loving! They follow thru, they truly care, & they are GIFTED. I am so grateful to have found them and i just LOVE that they don't rush to mask a symptom but to find the root and the cure......its so so important! I also love that they are authentically & genuinely concerned & loving to their clients & patients!! Thank You soooo much!! With Love & Respect, ~Jillian
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November 2020 by Mark C.
We had to take our beautiful Flower, a 14 year old black and tan Doxie, in for an emergency visit yesterday for a raging urine infection and were able to get a same-day appointment. We had to wait a little bit but were so grateful to be seen the wait was no problem at all. Flower was given the best care and is doing much better today. Her urinary tract infection came on suddenly and was painful for her but now she is resting comfortably. We have been with Holistic Veterinary Center for 10 years and have always had the very best care. We have seen Dr. Tyneway, Dr. MacKinnon and are now with Dr. Watrobski. All of the doctors are very caring so you will be in good hands no matter which doctor you see. It is such an amazing place.
