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June 2024 by J G
First time ever shopping at this store. 6/12/24 in the afternoon. Our experience here was not as expected. First time I felt profiled while shopping in a store. There was a Hispanic female working who was wearing a green LA hat who was judgmental. To say least we weren’t even greeted when we walked in. The store had no customers.
After purchasing shoes and apparel, My partner and I both left leaving the store feeling very uncomfortable about our experience shopping here.
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June 2024 by Jame Yung
Me and my friends were shopping for cologne and while we were smelling the various scents, the Hispanic lady working had the audacity to tell a fellow employee to keep an eye on us within earshot for no reason. As we smelled the scents this short white guy was blatantly staring and standing right behind us the whole time.We were not being a nuisance and we're respectful of fellow customers and the merchandise. Don't shop here this store racially profiles it's customers
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June 2024 by Jay Ou
Trash shop, they selected a normal style of Air Foamposite One into the draw and cheated me $276.
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June 2024 by ZV
These employees need a refresher on how to be more welcoming. You have a white male along with blonde female and short female, employees, who clearly don’t have manners or a face for customer service. They will judge you based off how you look or your opinion of things in the store. They don’t hide their face of jealousy and hate. Immature and toxic work environment is what it looks like to me DO BETTER KIDS. Gossiping and clearly talking about customers while they are around. What kind of people is this place hiring?
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February 2024 by Austin
Worst buying experience sent me defective hat and would not except return because it was on sale. Will never buy from them again.
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January 2024 by Christian Torres
If I could give 0 stars I would. My horrible experience with them is on par with the poor customer service that they have. Do yourself a favor and save the disappointment and heartache dealing with them.Edit to response: stop lying to make yourself look good. I reached out for assistance and was provided with nothing. You guys are a joke
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January 2024 by Yasu Saegusa
Customer service response time is excellent. You should feel very comfortable shopping with Feature.
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January 2024 by Martin Thomas
Excellent item and fast delivery thank you
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December 2023 by Janya A
Great customer service
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December 2023 by Anthony Ayala
Ordered the wrong size by accident and emailed them immediately asking to for a refund and since they took 7 hours to reply the order already processed. If the customer service is as bad online as it is, I can’t imagine what it’s like in a brick and mortar store.
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November 2023 by Nu Nuski
Great customer service & great product highly recommend!
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November 2023 by Bridget Dawn Wickles
Robert in chat with customer service expedited my order so my granddaughter would have her sneakers by her birthday! He was so helpful!
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November 2023 by Perry Johnson
Great help fixing a wrong size upon order issue. Thank you!
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November 2023 by Brian Kary
Excellent products at great prices. Their customer service team is also very nice and incredibly helpful -note to everyone though if you ever get a wrong size or a messed up shoe or whatever- start your email off nicely and use your pleases and thank you’s. they can go a long way when dealing with any customer service issues you might encounter - my experience was perfect and I’ll continue buying from Feature
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October 2023 by Dhruv Patel
Great place to shop. highly recommended
