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October 2021 by Camila C
This afternoon I walked into the bank to cash in a check because I do not have a bank account im young and my parents usually handle my banking. They told me to go down to Citibank and they would help me cash them in or open an account. Absolutely not!! They said we can’t help you and turned me away. The manager working was extremely rude and I explained to her my parents bank there and maybe I could’ve opened a new account but that was not even suggested to me. Coming from the manager I did not expect them to be this rude. It’s a shame my parents nor I will be banking with you guys.
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April 2021 by Camila Cena
This afternoon I walked into the bank to cash in a check because I do not have a bank account im young and my parents usually handle my banking. They told me to go down to Citibank and they would help me cash them in or open an account. Absolutely not!! They said we can’t help you and turned me away. The manager working was extremely rude and I explained to her my parents bank there and maybe I could’ve opened a new account but that was not even suggested to me. Coming from the manager I did not expect them to be this rude. It’s a shame my parents nor I will be banking with you guys.
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April 2021 by Camila C.
This afternoon I walked into the bank to cash in a check because I do not have a bank account im young and my parents usually handle my banking. They told me to go down to Citibank and they would help me cash them in or open an account. Absolutely not!! They said we can't help you and turned me away. The manager working was extremely rude and I explained to her my parents bank there and maybe I could've opened a new account but that was not even suggested to me. Coming from the manager I did not expect them to be this rude. It's a shame my parents nor I will be banking with you guys.
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January 2021 by nancy nekonejad
Customer service is so amazing, especially when I work with Nadi! She is patient, friendly and professional. I have referred many of my friends to receive the exceptional service at this Citibank location.
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December 2020 by Jen S.
Jason Ponoroff. I had to open and close my account due to him ordering checks without my consent. I am really mad I can't get a hold of the regional manager but I was able to find it thanks to my old co worker. I had to lose a day of work just to close my accounts and open a new account somewhere else. Do not trust your money in this branch there is fraud going on and i am sure you have a high chance of being a victim of fraud in this branch . You have been warned
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October 2020 by Diana C.
I was here sitting the bank opening up account Jason Ponoroff. Due to corona virus we had to go in the bank time i appreciate bank taking the customer one at a time. Jason made several mistake with my address and names despite me showing him my driver's license. He reassured me that it will be corrected a month later I received 2 statements (eventhough I only opened one account). Both had misspelled names and or address . I would think someone who works at the bank will be more tedious and courteous with the customers. The following week I have to call (placed on hold 30 minutes)the bank to ensure that corrections will be made
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June 2020 by M K W.
Complete fraudsters. Don't open an account with CitiBank - any branch - and if you do have an account close it immediately. I checked with a banker in person that I was interpretating the terms of the account I was opening correctly, she confirmed I was, and a couple months later CitiBank corporate says the terms are actually different and on top of that every aspect of CitiBank is insanely hard to contact. Don't fall for their fraud and false advertising and then get ghosted by your bank. Get your money out of their hands before they go bankrupt or shut down by the SEC.
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May 2020 by Rina M.
Not the Citibank that I will go to. Was there yesterday for certain thing that I need the banker'a help. I didn't know we need appointment to see the banker after waiting in line with hot weather. At least the Banker had some respect to us as his customer to come out and explained to us what was going on. He asked the teller to refuse me without any appointment. Went to the one in Woodland Hills on Topanga and the manager explained in detail how he could help me. I understand with the whole situation right now everything is slower and everything set up differently, but people still need to have respect and common sense.
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April 2020 by Matty B.
Man named Chris was super helpful. He answered all my annoying questions and made me feel as I was not annoying him. Lol. Thanks Chris.
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March 2020 by Bob Speyer
Great customer service; always helpful and they even "know my name." Cheers!
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March 2020 by Michael H.
My bank for YEARS. Always treated me right. The branch manager knows me by name and the customer service is always spot on
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January 2020 by Tara V.
Waited in line for well over 15 minutes while 1 banker tried to feed a paper check into a deposit machine, while other bankers were either on a personal call or simply just sat at their desk. In the meantime, after 15 minutes or so the line grew to 7. One banker hangs up her phone and tells me that she's going to the back to get someone to help me (I was next in line) OMGosh!!! Are you kidding me!??? This is the second time at this particular location. More than a handful of bankers - at a very slow paced location. Horrible - Horrible service!
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December 2019 by Patti M.
I love Citibank!! We have been with other banks in the past and Citibank has exceeded all of our expectations! The level of customer service in the Calabasas Branch is absolutely off the charts amazing! Chris, Reem and Farida are super knowledgeable, will go to any lengths to provide you with the best possible customer service and they are the bright spot of my day!
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September 2019 by Lev Epstein
For a personal account cannot ask for more - personable, know the account, go out of their way to please.
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July 2019 by Gary g.
Stay away from this branch. Citibank cleared a stale dated check out of my account months ago and will not put the money back that they took. I brought it up to the manager who is asleep at the wheel. If you want your money cared for go to Chase bank across the street. I was with Citibank for about 25 years and have pulled virtually all my business away from them. Manager was supposed to take care of this months ago. Let's see how they respond to this. Pull your money out and go to Chase across the street. Tell Mario there that Gary sent you. Cannot believe $500 is that big of a deal to them when I had 1,000 times that in banking volume every month with our businesses.
