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December 2023 by Cristina G.
Loving my new iX. Priscilla and Wayne gave me great service and a great deal. Highly recommend them. Priscilla even called later just to see how it was going. Thank you.
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December 2023 by Lindsay A.
I have been servicing my mini and BMW for many years @ Bob Smith. They have taken very good care of servicing my cars and always available for any car issues I have experienced. I have worked with Jon and Rob who have given stellar service and always ensure I am taken care of from start to finish. Rob recently had gone out of his way to ensure my extra warranty coverage was utilized minimizing out of pocket costs to service my BMW.
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November 2023 by Chris B.
We had a very good experience with Bob Smith BMW, from beginning to the end. Original customer service agent (Daniel) was courteous and professional, and scheduled an appointment when a loaner car was available. We also received a personalized video of car inspection explaining car condition and specific issues to address. BMW replaced our leaking fuel tank and fuel pump and honored their extended warranty.Rey Silva, our service advisor, did a great job helping us with our car. Rey was professional and thorough in making sure everything was correctly fixed. He followed up with mechanics and insured all warranty work was completed as required (even when initial evaluation missed leak at the top of the fuel tank). Rey kept us informed of the process and provided support. Highly recommend him and Bob Smith BMW.
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November 2023 by Suzanna Grant
The best car buying experience I've ever had! Hans found me exactly what I wanted, and was professional and knowledgeable throughout. Their seamless ONE program made it all very smooth, start to finish. I highly recommend Hans and Bob Smith BMW!
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November 2023 by Michael Gaskins
I've bought/leased many cars over the years from many different dealers around Southern California. I can honestly say I've never had an experience as good as Bob Smith BMW. Campbell Davis and his team member went above and beyond in all aspects. price and communication were exceptional every step of the way. I will always buy cars from them moving forward.
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November 2023 by Tim Latypov
I had an amazing experience at this dealership. Ryan Rivera, our sales Associate was absolutely outstanding. He was super nice and friendly and very very helpful. Not only he helped me to find exactly the model and configuration and color I was looking for he also offered me a better price than any other dealers. I was super happy with the whole experience, I randomly called him and told him what I’m looking for and the next day without any issues, hustle or pressure I left with a brand new BMW X3 with even better price that I was hoping for. Extraordinary experience. Loved every second of it.
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November 2023 by Mark G.
Paul Simms is the best BMW service advisor bar none. I've been working with him for 6 years now and he's one of the biggest reasons why I keep coming back to Bob Smith BMW even though I had lived over the hill and could have taken it to other dealers and repair centers closer to my home. The service he and his team provides is above and beyond making me feel like a VIP from the minute I drop off my car, to providing newer BMW loaner cars every time I take my car in for service. The money I save not having to rent a car while my car is in service is worth the price for the quality of work and service I receive. They wash the car and charge it every time too. His texting communication is responsive, providing invoices, video inspections via text makes it super convenient and efficient for a busy business owner like myself. I have a 2017 X5 40e that runs like a dream, like when I first bought it due to maintaining it properly with Bob Smith BMW. Because of this and the excellent service Paul and his team provides I will be a loyal customer and will keep driving the ultimate driving machine with a happy smile for a long time.
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November 2023 by David M.
Drove down from the Bay Area after coming to an agreement to trade a 2022 X3 for a 2022 430i. Long drive, and great excitement. My wife and I went through the whole process to the point of signing the papers. The guy I was working with had a solid agreement with us. He knew exactly how many miles were on the 3X, and that it was in like new condition. At the signing, he announced they had decreased their offer on the X3 by 1K. He could not describe anything that warranted this decrease. Take it or leave it. We were there for an hour before this declaration.I was pissed but there was no way my wife was leaving without the convertible so I ate the 1K. So this happened well over a year ago and why am I writing now? Still Pissed.
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October 2023 by Kelsey M.
We had the best experience here working with Stefano (sales) and Nigel (product specialist)! Both of these men were so kind, patient, knowledgeable, and went the extra mile! Thank you both!!
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October 2023 by Reem Y.
Kurt Carruthers assisted me and delivered exceptional customer service, professionalism, and expertise. I don't generally like dealerships (awful experience with Steve Thomas-- horrendous; don't go there) but I actually trust this dealership, Bob Smith. Kurt, the techs, and Antonio (sales) were extremely helpful and reliable and made sure that my vehicle was taken care of. In addition, they showed great compassion and support, especially Kurt, when they accommodated my schedule for pick up of my vehicle and drop off of the loaner. I trust my vehicle with this team and you should too. Go to Bob Smith; do not go to Steve Thomas.
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October 2023 by Richard S.
Priscilla is not your typical pushy "car salesperson," per say! She is very knowledgeable about BMWs, and she loves and enjoys what she does. She delivers the "BMW buying experience," and she definitely leaves an ever lasting impression on you. She delivers VALUE. We called Bob Smith on one of the Beamers they had advertised when she answered many of our questions. When we agreed on a price and scheduled to see her in the afternoon that same day, all our paperwork was ready to go. She invited us to test drive the BMW Certified 330i we were purchasing and showed us all the features and made sure it is not missing anything that is important to us. She introduced us to the 4th generation owner, Matt Smith, who was so humble, kind, and helpful for us to walk out with our BMW extremely happy with what we got. Priscilla truly made this car buying experience a JOY for the both of us. Bob Smith BMW really earn their 104th year in business. Thank you.
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September 2023 by Madlen Sargsyan
We just got our best experience with Bob Smith BMW. Levon helped us to get our brand new i4 without any issues. The excellent customer service and knowledge of every single question I had, made me feel like a valuable client. Amazing service!
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September 2023 by tim f
I was lucky enough to have Stefano Balbusso help me to get my ideal car, from my initial email enquiry to driving away I just dealt with one person which was a great experience. The buying process at Bob Smith is great. I was able to get a car which most other dealers struggle to get in stock, they gave me a great deal. Stefano knew absolutely everything about the model and could answer all my questions without looking anything up and was very responsive when I was emailing about the purchase. I’ve bought many luxury cars in my time and I rate this as the best experience I have had to date. Thanks Stefano and Bob Smith! And the car is great too!
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August 2023 by Vivian C.
So many great things to say about this dealership!!Team 1. We had the pleasure to work with Nick Amini. He was actually the easiest person to work with since he did his best for us and there was no back and forth wasting time. In actuality, I wasted more of his time changing the car because I couldn't decide on the white/grey/interior color combination! He gave us all the rebates/incentives and was straightforward with the transaction. I didn't feel pressured or anything, which is unheard of usually. 2. Hovik - the BMW tech genius was awesome too! He walked me through the app and how important it is to maximize the car's abilities. BMW really stepped it up with not only the vehicle but the tech component as well!! I am able to see everything and more in the app. And on top of that, it's not an extra charge - it's included. And the app actually works also unlike other brands. Extra optionsWe did a lease on the car for multiple reasons - but, normally you would pay extra for maintenance and Gap insurance.... But it's all included here. Easily saved us $100 a month. Car The car is incrediiiible. It was between this and a Tesla and this wins hands down by far. The display is not confusing, it's organized and easily to work with. The smoothness of the car is simply awesome and the steering feels like a real sports car. I'm truly in love with this car and it's the first purchase I made coming out confident and content! Not only is the electric car great to have, but it looks so modern and futuristic Facility Last but not least, the facility was clean and the dealership felt like one big family. We brought our German Shepherd dog and said hi to a couple of other people working there and no one felt disturbed or negative around him (since he's a big pup) we were welcomed by everyone and met another gentlemen that had a shepherd himself as well! It was a fun time being at the dealership! Note* I won't forget to mention that everyone should try the coffee shop inside the dealership! The dirty chai latte was one of the best I've ever had. A perfect drink to go hand in hand when buying a BMW All around - a great experience and I will be sending my friends/body shop customers this way to purchase their BMW. Thank you, Nick!!! Jonathan and Vivian Cardona
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August 2023 by Oleg Ro
I had a surprisingly pleasant experience at this dealership. Elham (the sales manager) was very accommodating and supportive. I had changed my car selection 3 times and Elham was very patient with my being ambivalent. She had helped me arrive at a decision without pushing or rushing me into buying, which I appreciated. I highly recommend Elham at Bob Smith BMW