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“Best Merchant account/Best peopleThis is the best merchant account you can have. Steve Lane who is amazing and answers his emails fast and always kind a thorough is one of the reasons I love this company. It makes you realize how important it is to have someone to go to when you have an issue or even a pressing question. He is literally always prompt as well as anyone that answers a ticket you open, They are always kind, always fast and always fair. I love these people.”
“Quality Customer Service at this location that makes me feel appreciated as a US Bank Customer. I especially would like to thank Relationship Associate Cindy, who is Kind, Professional and a Tremendous listener as well! She helped save my marriage! ;) Recommend!”
“we showed up with no appointment and a fussy baby in tow, but Tigran went out of his way to make sure we were taken care of and all our account/banking needs were handled. Really appreciate the time.”
“I come to this bank whenever possible, as I enjoy the enjoy the ambience and good service of the staff here. Last week all my accounts had been the victim of an online hacker. Fortunately, I'd called WFB and they stepped in just in time to prevent the loss of funds. The next day I went in to unravel this mess. I was assigned to Beni. She took her time and patiently went through each transaction in all of my accounts, to sort out the many attempted transfers and withdrawals before the hacker was stopped. She then opened all new accounts, gave me folders for each one, along with a healthy dose of wisdom on keeping my finances protected going forward. She was a delight to work with. Bright, efficient, warm and patient. When our session was complete, she asked with a huge smile - "is there anything else I can do for you?" Only then did she head out for lunch, which she'd postponed just to finish my case.”
“This review is about Jaime. His customer service is 10,000 out of 100. He acts more like a private banker. And for people who haven't made the switch, it is great to have at least one such person at the Calabasas branch. And Jaime is it. Thank you for all you do Jaime.”
“I found the bank to be very professional and easy to deal with. I have a few accounts there and recently moved from the Tarzana branch to here. Shahar and Susan were very easy to work with, for wire transfers and setting up a new account. Would recommend them.”
“I’ve had nothing but positive experiences here, whether when asking questions about options, opening a business account, adding an authorized user to the account, or today, when inquiring about opening a credit card. Sherrie helped me with the last two, and when I called today she was kind enough to remember that the last time we spoke I was headed into major surgery and inquire about my sister’s wellbeing (it was her I added to the account fearing the worst.) She then stayed on the phone with me while Chase answered my questions. As far as banks and credit cards go I’ve had good experience with Chase the last 9 years and find myself shifting towards more of their products over time. I have an appointment with them tomorrow and look forward to seeing everyone’s kind faces. It’s a nice quiet branch in a nice quiet part of town. I feel lucky it’s the one closest to where I reside.”
“Great group of people at this location. They get you in and out quickly, if some irate customer isn't in front of you asking a million questions and standing there tapping their foot/shaking their head with their hand on their hips lol. Great customer service here.”
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“This is one of the best companies EVER for customer service!I can go on and on... but in my 67 years I can't remember ever having such a positive experience from a financial services company.I wish I could give them 1 million stars!”