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December 2023 by P
Theyre back lol
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September 2023 by Scott Levin
One atm that was out of order. Useless.
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April 2023 by Jennifer K
At 10:30am on a Monday, I called 5 times. No one answered the phone at this location. It was not a holiday.
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February 2023 by steve harris
My identity got stolen here. Lost 10K and no one there or at BofA will help. Total loss.
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January 2023 by Pat Smith
Horrible horrible horrible.
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October 2021 by Selvin Aguilar
I was considering changing banks, after a visit to this branch with my brother we're both changing to another bank. Customer service here is horrible and the manager is the worst.
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July 2021 by Ken Forman
I found the bank to be very professional and easy to deal with. I have a few accounts there and recently moved from the Tarzana branch to here. Shahar and Susan were very easy to work with, for wire transfers and setting up a new account. Would recommend them.
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July 2021 by J OPSEC
Very rude demeaning behavior.
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July 2020 by Richard M.
You close the location without notifying the safe deposit box owners . How ? If customers need something , they should have access. Its ok to limit staff during this difficult time, but warning customers that it would take days to get access would let them plan ahead
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December 2019 by Freddie Z.
Horrible service , horrible management , minimum 45 minute wait ALWAYS. This has gotta be the worse managed bank I've even been too. Go to any location but here !
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June 2019 by Wendy P.
The worst Bank of America I have ever stepped foot in. I have been a longtime customer of BofA since 1995 and I am astounded at not only the attitudes of this bank employees but the lack of respect they have for their customers. I went in to make a wire transfer today and she told me I needed to wait or make an appointment. What?!?! Left really upset and went to the Woodland Hills B of A and the lovely man there helped me in 3 mins ... wire done and done and he waived my wire fee for the inconvenience I had in Calabasas. I will never go back and advise those who want great service to not go to this bank.
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May 2019 by Chez Brown
Worst branch ever!!! The manager is just plain rude. Seems to be mad she actually has a job to do, the worst part is I do t think she cares... new employees please!
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April 2019 by Rebecca R J.
I went here today just wanting a temporary card. It was no on a weekday and only one other couple was there. I was told it would be a ten minute wait and then had the pleasure of sitting for over 45 minutes listening to a very loud and unprofessional conversation about 'purchasing millions of dollars in diamonds online' between the associate and what sounded like the worst couple in the entire world. I understand if they had an appointment but you should be able to help more than one client at a time. There were at least four other people on the floor with nothing to do who were not authorized to help me receive a temporary card and set up my business account. This is not the first time I have come to this bank and wasted my tome. The vibe is very pretentious and unfriendly. Taking my business elsewhere.
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March 2019 by Meli M.
Came in to withdraw money and the bank teller Stela was rude and unwilling to help once I told her I also bank at Chase. She claim the machine had an error and didn't know why and asked me to come back at a later time. I am pregnant and due any day now. This branch has the worst customer service
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February 2019 by Danielle K.
This is probably the least helpful branch I've ever been to. That says a lot considering we've been to branches nationwide. They have several offices but only one person is able to help on hand therefore you have to make an appointment if you need real assistance. Came in on a Wednesday afternoon after having lost my wallet and spoke to one of the tellers. This individual spoke a whole lot and offered the most insignificant insight such as "you need to report your card lost or stolen". (DUH) After telling me no one could help at the moment & that I needed an appointment to make a temporary card (something that shouldn't take long at all) I was dismissed. She didn't even offer to help me make a withdrawal so I could have cash to hold me over In the meantime. Save your time, save your breath; go to a different branch.
