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December 2023 by Nancy R.
I would give them a zero if it were posible. The sales manager is a liar. He spoke to me and made promises in order to close a deal. His offer was a lie. I received a bill for close to three thousand dollars. For damages he promised I would not be charged for. I called and spoke to him. He acted as though he was not sure why I was being charged. He explained what I needed to do and asked that I call him back. When I called back several times, left messages with a sales representative and on his machine. Never received a call. Later, I learned that it is the dealer that submits the charges. I ended up having to pay in order to avoid the debt from affecting my credit. He is no better than a used car salesman.
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November 2023 by Brian S.
Save yourself the trip and your money and go to a reputable audi dealer that takes responsibility for their inventory.Facts and supporting information:-Used car manager inept to resolve issues relating to recently purchased vehicles, even with warranty packages-Entire dealership runs away from problems and gives runarounds to customers-Behavior of staff is as if they are scam artists and incapable of returning calls to field concerns of customers-Unclean vehicle with rotting food left in back seat during test drive (Nasty!)-Used car upkeep is lacking-Staff are equally inatentive-Unprofessional environment Recommendation for Management:-Don't HIDE FROM YOUR CUSTOMERS THAT BRING UP CONCERNS AFTER MAKING PURCHASES AND RETURN THEIR CALLS-Conduct routine inspections of your used car inventory to ensure cleanliness during test drives and proper working order of components-Ensure vehicles are satisfactory for test drives prior to presenting them to potential customers-Send your used car inventory manager to Fletcher Jones Newport Beach Audi to learn how to properly and effectively manage a used car fleet of vehicles-Subscribe to a secret shopper program to eliminate the communication breakdowns between your staff and your customer base.This dealership makes the city of Calabasas seem like the Ghetto.
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November 2023 by Jeremy Villalobos
Great salesperson who really made the deal happen without being pushy at all. Definitely felt like they wanted to accommodate me and my wife here. Nice pleasant fast experience. Thank you!
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November 2023 by Robert K
I purchased an Audi A4 for my son. My experience was great from the moment I walked in to the dealership. The staff were professional with a great comfortable and no pressure environment. Both sales staff, Vonn and Bobby were great to work with and very knowledgeable. Test drive was smooth and no pressure experience.The overall sales process was short and thorough. I highly recommend Audi Calabasas for anyone looking for an Audi, used or new.Robert K.
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November 2023 by el k
I Highly Recommend kevin! He was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed throughout the process. It was a pleasure working with him and I would highly recommend him. Thank you for the amazing experience Kevin!
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November 2023 by Sergei Afanasesnka
Great experience buying a car at Audi Calabasas. Erik was very helpful and suggested a car that better fits my needs (not the one I came for). Finance department was also very helpful with finding good interest rates
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November 2023 by Sasha F.
Came here for service. It was professional and punctual, the staff was cordial and the facility was great. Glad we live close to this dealership and will consider an Audi for the next car.
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November 2023 by Env Sosa
Great customer service from start to finish. Called the dealer and set up a test drive the same day. Was guided with specific instructions of who to ask for upon arrival. Was greeted with open arms by the Audi family. Had been a nightmare with other dealers but Audi Calabasas earned my business with great hospitality, personable salesmen, putting the customer first in a no pressure sales environment. Highly recommend giving them a chance
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November 2023 by Richard Luxford
First time Audi owner and I love our new Q5 PHEV. Sofia really took care of us before and after the sale. Everyone at this dealership has been wonderful. Highly recommend Audi Calabasas.
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October 2023 by Betty C.
A prior service person left a tire valve tool in our car which caused our poor Audi to go into system failure. Thank you so much to Reuben our service representative for helping us explain the issue and being so thorough. We really appreciate it and we're able to drive back to the Bay Area.
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September 2023 by Briggette J.
Sophia (our salesperson) and Mehrad (finance) worked their magic with my fiancé's deal. We drove over 100 miles to make this deal. Very happy and must say this was a top tier experience. Highly recommend and we will definitely be back!
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September 2023 by Stefanie Peluso
I am completely happy with the service and professionalism that i experienced at Audi of Calabasas. Andria was our salesperson that we dealt with. She was very knowledgeable and friendly. She did not use the high pressure sales techniques that I despise. I would also like to mention the finance manager (sorry I forgot his name), he was great to work with as well. Andria even brought out a service manager to speak with us upon my husband’s request. 10/10 and would HIGHLY recommend this dealership.
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September 2023 by Camille Jones
Raleigh and I found Sophia to be very professional, knowledgeable, and helpful from the first contact on the phone to driving off the lot in our new A6 today! Definitely will be repeat customers and we highly recommend!
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September 2023 by Rebecca Cleary
I had a very pleasant experience leasing my car at Audi Calabasas. Douglas was very knowledgeable and helpful. In addition, very respectful of my time and trying to work out a deal with me without all the back and forth, which I appreciated very much. In the end, I got a very good deal that I am happy with and I love my new car. Very pleased customer!
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September 2023 by Kamran Assar
The Audi dealership in Calabasas is amazing had a great experience. Martin was my sales representative and did a great job and made it easy and effortless. We got a great deal and the negotiation was easy and honest. This was a great change in experience will be back again for another lease soon.
