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February 2024 by Elizabeth Huerta
Went in to replace the battery on my watch. The staff is very courteous.
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August 2023 by Armineh Keshesh
We bought a Movado watch for my husband on 4th of July they told us it's 40% offenders the price is $609 we take it today I checked at Amazon I put the watch model number on sticker it's comes out $350 be carefull and do not trust their %40 off check on amazon always cheaper
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April 2023 by axmed yare
Good job
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December 2022 by Jason Nelson
I've bought 2 watches from this location and I own a third. Huge fan of the watch. I went in on December 10th 2022 about an hour before closing to get my battery replaced and look at an additional 800 for my son. There was one other individual looking at watches. The man working told be it was corporates policy not to change out batteries on the weekends. I called back to get the cooperate number and was told I would be responded to with the number. Never received a response, called the Ontario store and received the number to file a complaint. What a horrible policy if that comes down from cooperate, I already have a watch and what better way to get me to window shop for 15 minutes while you change out my battery. I think the guy was lazy or incompetent. I live approximately an hour away so it is a huge inconvenience for me to head back to this location. Sounds like David from the Ontario store will be getting my business this year. Very helpful and apologetic for the man's lack of customer service at the Cabazon location. David also gave me the cooperate number and said he would be happy to change out my battery and show me a wide variety of 800's for my boy.
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July 2022 by Marcellina Garcia
Went and paid a visit the other day there and a girl there with glasses greeted me. and i must say she was very knowledgeable and knew her product. and she was very friendly and helpful. I rate her customer service a A+. Use to work at this location and one of the managers is still employed there and the new group of people they have for staff is a pretty good group every time I stop by every one has been nice and pleasant to me. Nothing bad to say about this store they will take care of you!
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May 2022 by Bonnie H.
Came here to look for a Mother's Day gift and this woman with the short hair was rude towards me. She had a nasty attitude towards anyone who walked into the store. There's no place for rude employees like that inside a Movado store. Makes their branding look bad
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April 2022 by Debi Hull
The people in the store were really helpful. They're having a 30% OFF sale through April 3, 2022!
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February 2022 by Debbie R.
Armando is an excellent salesman. Very kind person. Bilingual if you need help in Spanish. The 5 stars is for Armando and the store appearance. Whomever the rude person talking down to Armando in front of us is. She needs zero stars. I found out Armando and my family share the same last name. Gotta check out the family tree..
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August 2021 by Donovan Jones
This watch outlet store has the best customer service around I would like to thank Michael Cortez for helping me out this guy really knows watches and help me out thank you Michael.
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May 2021 by Cat Ramirez
I bought a movado watch here for my husband and was told to come back in to get sized, no problem. So the watch is too small and needs links added. None were included in the box. We went back into the store to get it sized. The sales lady was busy so we waited our turn. Then she tells us we have to take a picture of instructions and order 2links and when they come in we can bring them back in to get it sized. Very inconvenient given that it is over an hours drive each way and when I bought the watch this wasn't mentioned at all. They don't even order the links for you. I think there were more people waiting so she didn't want to make the time. Additionally, this should have been mentioned when I made the purchase. Where has the service gone? I expected better from a brand I have been loyal to for 30years. Frustrating.
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February 2021 by Michael Gonzales
Awesome service
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January 2021 by Joshua Dubinsky
Courteous and helpful!
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October 2020 by Ernesto Tellez
Movado excellent customer service and nice watches
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March 2020 by Nolan Johnson
This place was so AWESOME. Excellent service, friendly fun people. I just went to the Mall to buy a dress shirt. I stumbled into the Movado store. And left with two new watches!!! They also carry other brands too.
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November 2019 by David Trobaugh
I was visiting yesterday with some friends and found a Movado Vizion I was interested in buying. I originally was working with a very helpful, wonderful older lady who provided me with a price. I told her I had to talk to the lady about it first and left the store. When i returned a younger blonde woman came to me. I asked her what the lowest price for the watch would be as I wanted to buy it tonight. She responded in a rude immature manor. When i politely told her her price was $100 more than the original price from the other lady she began rudely laughing at me. I just walked out shocked that a sales person could be so rude and awful and still have a job. If she wasnt so terrible chances are I still wouldve bought the watch. Thanks rude girl for saving me $1,000. Hope you get a pink slip for Christmas
