“[Note: cash only!] Peter Lee was great - pleasant, competent, and professional. Went to get the battery replaced and get a new watchband for my wife's treasured old watch. Peter was able to take care of this as soon as I came in. As it turned out, the old battery had started to leak, but he was able to clean it up (no extra charge). He replaced the watchband, putting the original clasp on the watchband (so the watch wouldn't lose the value). He even punched some extra holes in the watchband (my wife's wrist is very small) - no extra charge for that either. All done in about 20 minutes. Highly recommended!”
“Absolutely amazing customer service and selection!
I took a watch in today to get resized. It’s a Breitling Navitimer with a notoriously difficult bracelet to adjust. I had taken it to a jeweler in San Francisco, Elite Fine Jewelry, who took 5 days to adjust my watch. And didn’t do it correctly. They said the half links could not be removed. Leaving me with a slightly too large watch.
I was in Burlingame and decided to see if Topper could assist. When I walked into the stor I was warming greeted, offered a beverage, and introduced to an associate (I’m terrible with names and can’t remember hers) who could assist me. We confirmed that I needed a half link removed which the associate said would not be a problem. 5-10 minutes later the watch was back on my wrist with the half link removed!
Topper earned a future customer in me when I’m ready to make my next purchase. If you’re in the market for a new watch, I can not recommend them enough!”
“I was warmly greeted by Ruri when I first walked in for my appointment. I didn't have any intention of buying that day, but had been in the market for a Datejust with a blue dial. To my surprise, there was one available in Mint Green, which was a more subtle and classic look than the blue - something I likely needed all along without ever knowing.
Ruri was very knowledgeable, informative, and patient with me until I ultimately decided to get this one. She was never pushy on the purchase, but quickly became a trusted advisor who opened my eyes to the versatility of the watch and color, which could be downplayed on more professional occasions.
With Ruri's 8 years of experience at Kern's, as well as her ability to connect with customers (and the rest of my family) in a meaningful way, I felt comfortable purchasing my very first Rolex here and specifically from her. I will cherish this watch and the overall experience and will be back again for another timepiece eventually, as a result - thank you, Ruri!”
“I've been coming to Jewels of Monaco for almost a decade now and theyve never dissapointed. Bert has always been good at his work and tries His best to cater to our needs. It's a great location plus they're great people! Since I've been coming here I have never thought of switching to other jewelers or stores. Thank you guys for everything!”