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July 2024 by Fatemeh Alavizadeh
There are not enough staff members and the ones they have are rude.
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July 2024 by Kimber O'Neill
My oh my... I only switched to Walgreens because Safeway's pharmacy closes at 7:00 p.m. and as I'm disabled, I depend on others to pick up my prescriptions and 7:00 p.m. does not work with their schedules.
However, my prescription issues with this pharmacy have been absolutely epic...
* Pharmacy is always understaffed, I am always shocked when there are less than 4 people in line, with usually one clerk at the counter.
* Pharmacy website: At times, prescriptions are marked as "ready for pickup" when they are not.
* Forget calling the pharmacy to speak to someone, you will wait on hold... And wait... And wait... And the "hold" music is gastly!
* Must have all, there have been MANY times I have found myself with a defective medical device dispensed from this pharmacy (insulin pens) and the pharmacist put the responsibility on ME to contact the manufacturer...
...My question to them is "Since you are the "middleman", and you make the profit, why can't you contact the manufacturer?"
I believe since I'm paying a copay and my insurance company is paying the rest why does Walgreens get to sit back, raking the money, but take no responsibility to resolve my issues with a defective device they dispensed to me?
Yeah, so maybe I'm not the best person to ask lol...
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December 2023 by Lindsay V.
If I could give this place a zero or negative number I would, much like most of the reviews on this location I too have had it with this Pharmacy. I know many Walgreens have shut their doors and the narrative has been theft and safety, but I would also venture due to their poor customer service and lack of care for the store or the patrons that frequent it. We have been going to this pharmacy since we moved here in 2021, mind you I lived in SF before and I have dealt with dysfunctional Walgreens. The pharmacy here has always been slow, not friendly and has had constant staff turnover over. Since they recently updated their hours to be closed on Sundays and shortened time open on Saturday my husband and I moved all of our prescriptions to be sent to us- we live two minutes away. Today was the last straw. We stopped by around 1:20 after being at urgent care with our daughter to pick up a prescription that was called in. I call to check before we arrived to see if they received, no one answers and then it hangs up after 8 minutes on hold. I go inside to find 3 people at the Pharmacy, no line and no one waiting and no one on the phone- odd, so you are ignoring your phones, strike 1. I go up to the window and ask to see if they have the prescription and how long it might be. The guy helping me couldn't locate anything, I say how can that be, he looks up my daughter and says nope- zero prescriptions, strike 2. He shoos me away- literally with his hands- and I call the doctors who confirm it went through and they will send again. I get back in-line and again told nope nothing as the head pharmacist is screaming it's 1:30, it's 1:30. The guy again says nothing here and we are closed for lunch and walks away, strike 2! I am infuriated as I am sick and I have a very sick kid in need of meds. No ONE wants to help. The woman pharmacist says sorry nothing here and walks away after I demand that it's there. I go home infuriated and my poor child in pain. I ask my husband to call them 90 minutes later, again no answer and hangs up after 8 minutes....blood is boiling. My husband goes down there to witness other patrons experiencing the same attitude and no help as they proclaim they have something to pick up and are being told nope, nothing. My husbands turn, again they say sorry nothing. My husband is 6'4 big guy so I am sure when he asked for the fourth time that no its there & you look, they finally got the idea to look at the GIANT pile of faxes and papers that had been piling up. Odd, it wasn't busy when I came in and you have stacks of papers being faxed in and no one decided to look through them when I asked...Low & behold there it was my daughter's prescription sitting there for them to fill....they told my husband to wait. I am horrified, disgusted and just sad about the whole thing. I get it, you may feel like you don't get paid enough, you may be overwhelmed by your job responsibilities and I get you are dealing with the public, but that is not an excuse to deliver poor customer experience and offer no assistance at all and just usher often sick or chronically sick folks in need of their meds away because you can't be bothered. I wish I didn't have to patron this Walgreens and will try the other one on the Ave, but there are literally NO OTHER places to pick up medication in this neighborhood
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November 2023 by Brian Jordan
The pharmacy is closed on weekends. Not much of a “drug store”.
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October 2023 by Alison X
This is an exceptionally poorly run pharmacy. Appointments for covid shots are administered an hour after scheduled appointment time. Personal information is shouted and personnel manage to offend each person in a long line of people, more than once. Running behind and rude to boot. Please learn some manners and patient care. Please don’t over schedule and leave people waiting. Avoid this location.
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October 2023 by S T.
Words escape me at how bad this pharmacy is... from the wait times, to the lack of customer service, to the accuracy of filling prescriptions, to the knowledge of the pharmacy technician, to the speed of service, to the lack of available staff, to the cleanliness of the store. And, the pharmacy has whatever hours they want. The mobile app says meal break is 1:30-2pm but I've seen signs stating return at 2:25pm or whenever they choose. This causes a challenge when I need to plan my day.
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October 2023 by Alison W
This is an exceptionally poorly run pharmacy. Appointments for covid shots are administered an hour after scheduled appointment time. Personal information is shouted and personnel manage to offend each person in a long line of people, more than once. Running behind and rude to boot. Please learn some manners and patient care. Please don’t over schedule and leave people waiting. Avoid this location.
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October 2023 by Carey v.
I moved my meds to this store because it's within walking distance. The pharmacist is horrible. He's rude, slow and wouldn't fill my prescription from the dr. until he called her. It was a Friday and could call the dr. until Monday. It was important. He claimed the prescription was written wrong and he had to clarify. Well, I just went to another Walgreens pharmacist and he filled it. He's been rude to my husband as well. The other pharmacists are so nice at the other Walgreens, they need to get rid of him.
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July 2023 by Wendy Rodriguez
Long time 30
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July 2023 by PX C
One hour wait for a simple prescription pickup
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July 2023 by leisla interiano
I like the store and the employees. I wish they have more deals like other Walgreens
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June 2023 by Johanna B.
Pharmacy is sooo bad and soooo slow - always a long line with idiot people on the front. Watched the guy walk around looking for prescriptions but still couldn't find it until somebody finally showed him where it was. My turn - gave him my ID to make it easier and faster for pick up but didn't make a difference- he typed it in three times !! Used this place for years but guess it's time to change - going down hill since Covid. Miss the Asian lady from Hong Kong - she was fast and efficient with good staff but now it's just terrible.
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June 2023 by Lazarus Tokona
Worst Walgreens ever in the entire US! Workers here are very rude! Starting with cashier all the way to the manager! Maverick! Filipino people are typically nice people but not the workers here who are mostly Filipinas. I was in line one time and I overheard an exchange between a store associate with a customer regarding the photo section of the store. The customer wanted to upload some photos to Walgreens photo machine but couldn’t really find the phone cable to do the photo transfer and he asked the store associate saying “I’m not really a tech guy, can you help me?” And the store associate says to him, I’m not really a tech girl either! Extremely rude for her to say that rather she could just say… no worries, I’ll help you! This Walgreens is a he worst! Don’t go here! There’s a better one you can go to which is just 5 minutes away from this one!! Walgreens should just shut down this store because they don’t even know how to be professional and workers here seem to not even wanna work but just show up and get paid! RUDE! RUDE! RUDE!
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June 2023 by Milan Kovacevic
This is my favorite Walgreens on the Peninsula! It's clean & well organized and managed. Their manager Ashok does an amazing job. All customer associates are friendly, and they'll go out of their way to help you.
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May 2023 by Joann Sabo
Love the employees always friendly. Same pick up is easy as 1 2 3. Thank you to Ashok, Maria, Mervik, Jesse, emily, cecelia
