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July 2024 by Jess Richardson
This pharmacy charged me full price for a regular prescription and told me that refills weren’t covered by Anthem insurance. Later, I checked the explanation of benefits for which Anthem had no record.
I went back to Walgreens today to sort things out and they told me, “oh, this is covered by insurance”. Then was told it was covered by cash??? I said what does that mean? The woman at the register went to talk to the pharmacist and asked me to come back after 2 because they were closing for lunch 10 minutes.
So here I am waiting until they can get it together. No wonder Walgreens is downsizing.
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July 2024 by Zenia Rivera
The worst customer service I’ve received.!!!
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May 2024 by Pegah Zarei
The pharmacy staff at this walgreens location is always tired and dismissive
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May 2024 by Bonnie Kessler
Great place.
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March 2024 by Ww L
This pharmacy does not answer phone calls and it has had multiple issues with missing controlled medications.
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February 2024 by Anthony Moffa
Understaffed and unhelpful
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January 2024 by Maggie O.
Incredibly incompetent. The women working at this pharmacy make me question whether or not you need any education to be a pharmacist. Indian woman (heavy, not sure of her name) at the front was sitting on her phone with her head in her hands like she was hanging out at home, relaxing. Avoid exposing yourself to their ignorance & insubordination at all costs.
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January 2024 by Bennett L.
This is by far, the best-stocked Walgreens of the local Peninsula Walgreens that I have visited. The store is huge, well laid-out (easily shop-able), with wide aisles, easy to view shelving, and plenty of inventory. Every other Walgreens that I visit locally are often out of essential toiletries, health & beauty products, and household necessities such as cleaning products, toilet paper, and batteries, but this one has it all. It also has a lot of employees covering the floor, which is helpful to find products or retrieve the locked-up high-theft items such as toothpaste and hair care. They have a very active & centrally located photo counter, which doubles as a customer service counter right by the front entrance facing the El Camino Real. The employees that work at this particular store are plentiful, polite, professional, and helpful (when you ask for help). The store is clean, bright, spacious, and easy to navigate, every section is clearly marked, well-stocked, and organized like a pharmacy should be. Checking out is a different story. The only cashier's/cash register are at the rear of the store facing the parking lot. There is usually only one cashier, despite it getting pretty busy here. I'm not sure why they planned the store with only 1-2 registers that are away from all the action (main entrance, pharmacy, customer service/photo desk), but it's fairly awkward to have to walk all the way to the back of the store to pay, then walk back to the front of the store to exit, it's alot of walking around back & forth, lol. I guess that's one way to get your exercise in, as well as to tempt the customer to make impulse & spontaneous purchases, or so I think. Anyways, the checking out process is perhaps the worst part of this store & its layout. The cashier's never seem well-trained, motivated, or as helpful as the rest of the employees in this store. Maybe it's a hierarchy, seniority, experience thing? I think the overall shopping experience would be better improved with more trained, energetic, and knowledgeable cashiers, that is you last point of contact in this store and it leaves the final impression as you exit this store. The lines get long and sloooow! As to the pharmacy, the line moves along. It is well-staffed, and the support staff is friendly and professional. The lines tend to swell during peak hours (morning, lunchtime, after work) but it moves fairly quickly as there are alot of people working it to move the customers along. The pharmacists are approachable and open to offer help as well as information about your prescriptions. The pharmacy at this branch is very good and I don't mind coming here at all after stopping at the local hospitals & medical clinics found along El Camino Real and San Mateo Drive. Parking is easy in the back with a big, metered parking lot (but you have to pay and it's not cheap). Street parking at the front of the store is a bit more difficult and sparse. Overall, it's a good experience here, I just wish the cashier/checkout/exit line was a bit more efficient and expedient!
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December 2023 by Rajiv V.
Made a vaccine appointment but still had to wait in a 30min prescription line to checkin. Then even after I checked in pharmacy didn't complete the paperwork to alert the pharmacist. Overall I was here for 50 mins. Avoid this place if it all possible
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November 2023 by Shuai Wu
Really bad service I never seen. I had same insurance over 8 years and never change my insurance company . Today I make appointment for Covid shot and they refused. They said they can not find my insurance information. I did called my insurance company customers service at the same time, my insurance company staff want to talk with Walgreens staff, I want the front desk staff to help me to talk to my insurance staff, she refused again.her name is Ashna. She keep use finger to point me twice to let me move out. She don’t try to help customers solve the problem, instead, she try to let customers move out asap! I don’t want to go this Walgreens anymore in the future!!!!!!!!
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October 2023 by Liana Haller
This is one of the worst pharmacies. They never pick up the phone, takes many hours to get any prescription, lines are terrible. Switching!
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October 2023 by Judy B.
So easy the nurse Lourdes is wonderful! No pain! Fast! She's great! Go see her!!!!!!!!!
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September 2023 by Katy Z.
I came by to pick up a prescription for a upcoming trip. Their hours as stated start at 8AM Friday. I get there promptly at 8AM. The pharmacist rolls in causally at 8:03AM and I'm thinking okay just a couple more minutes and someone will open the front gate. Well a few minutes more pass and the pharmacist calls someone probably the pharmacy technician overhead to come to the pharmacy. It wasn't until 8:08am that they opened the gate to help me. I ended up leaving at 8:12am. They ended up apologizing for the wait but at the same time, it's unfortunate that they were opened on time. Though they were late opening, it does beat the long waits in the afternoon I guess. I've called in before to pick up previous prescriptions/ clarifications when the app tells me I need to call the pharmacy. It's been hard to get ahold of people on the phone. I've had a time where I had to wait 40 minutes because I kept being placed on hold and then I would get the phone hung up on me. So it is probably best to just walk in to get assistance because waiting on the phone takes a lot longer anyways.
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September 2023 by Courtney Marie Grant
I recommend going to another pharmacy. Making an appointment doesn't help at all because you still have to wait to be seen. The woman at the counter lacked basic information too.
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August 2023 by Vanessa E.
Pharmacy Review Only: Long waits, confusion, disorganization, impossible to get through on the phone.
