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January 2024 by Caroline Hu
Hands down one of the slowest and most inefficient pharmacies I’ve been to, with staffing/training issues, poor inventory management, etc.I waited over an hour to get a vaccine that I had already scheduled. My partner was told they were out of a vaccine (he had a pre-scheduled appointment) and then the staff ended up finding it.Will be going to a different pharmacy.
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October 2023 by Judy B.
So easy the nurse Lourdes is wonderful! No pain! Fast! She's great! Go see her!!!!!!!!!
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September 2023 by Katy Z.
I came by to pick up a prescription for a upcoming trip. Their hours as stated start at 8AM Friday. I get there promptly at 8AM. The pharmacist rolls in causally at 8:03AM and I'm thinking okay just a couple more minutes and someone will open the front gate. Well a few minutes more pass and the pharmacist calls someone probably the pharmacy technician overhead to come to the pharmacy. It wasn't until 8:08am that they opened the gate to help me. I ended up leaving at 8:12am. They ended up apologizing for the wait but at the same time, it's unfortunate that they were opened on time. Though they were late opening, it does beat the long waits in the afternoon I guess. I've called in before to pick up previous prescriptions/ clarifications when the app tells me I need to call the pharmacy. It's been hard to get ahold of people on the phone. I've had a time where I had to wait 40 minutes because I kept being placed on hold and then I would get the phone hung up on me. So it is probably best to just walk in to get assistance because waiting on the phone takes a lot longer anyways.
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August 2023 by Vanessa E.
Pharmacy Review Only: Long waits, confusion, disorganization, impossible to get through on the phone.
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July 2023 by Katie C.
This location needs to bring on more staff. Always a line in the regular store checkout and more noticeably in the pharmacy. It's consistently at least a 20-30 wait in the pharmacy line with only one person available to help a whole line of customers. Every time I'm in line, I notice restless customers either give up and walk out or comment that Walgreens needs more pharmacy staff but there has not been a change.
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June 2023 by Chris O.
I am beyond disappointed with your pharmacist. I just witnessed an elderly woman in her 80s come into the pharmacy asking for help with a prescription that she needed filled for a surgery she is having in 3 days. She was visibly distraught and in need of help and was simply told they don't have the prescription "good bye". Really this organization should be doing better at treating people with some respect dignity and care. No one in this pharmacy was capable of calling their other pharmacies so that this elderly person doesn't suffer the rest of the day trying to take care of themselves and get ready for their surgery? As individuals working here you should do better and as an organization you should do better at holding your people accountable for some dignity.
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June 2023 by Alex D.
I've never posted a review online for anything, but I felt I needed to for the pharmacy at this Walgreens. As I stand on line, there are 7 people waiting, with four Walgreens employees standing around behind the counter. Only one employee has their kiosk open and no one else seems to be doing anything. This is after the whole team shut down the store front from at least 2:15pm when I arrived to 2:40pm for a break. And this is after I tried to stop by earlier when they were on lunch break. They truly seem disgusted with customers, and with the fact that they have to work. This picture sums up this Walgreens:
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May 2023 by JD P.
Walgreens Burlingame has a fantastic photo department. The employees who work the photo station, particularly Kevin, are great. I have gone to the Walgreens on 3rd Street multiple times for orders and they are never ready. When I go to the Walgreens in Burlingame, they are always very prompt and helpful.
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March 2023 by Lorna G.
If I could give less than 1 *, I would. Refusing to supply mifepristone to patients who need it to treat endometriosis or uterine fibroids -- not to mention Cushing's syndrome -- is unconscionable! If Walgreens wants to run its pharmacies as though they're in a Fascist state, let them move to a Fascist state. Absolutely disgusting behavior for a company making money off of sick people!
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December 2022 by Regina E.
Pharmacy wants to argue with customers and there's this lady that rude her name is donna wtf is her problem!!! I transfer all my meds to Safeway 17th. I use to go there before.
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October 2022 by Tee J.
I felt the need to leave a good review here for both this store and its pharmacy after having a terrible experience at the Broadway Walgreens with their dismissive customer service. I have been patronizing this store for almost 10 years and the people here try their best to be helpful. This Walgreens seem to have a good stock of items and decent customer service.
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July 2022 by Kim K.
The female (asian) Pharmacist was so rude on the phone to me as well as to my Dr.I tried to ask her protocol for picking up script because I tested positive, she was short with mask answer.Prior to that when I tried to ask questions she was just short of hanging up on me.Her disposition is horrible!!Her customer service sucks!!I was in store on Sunday 7/17to pick up my scriptI was waiting in line & she came towards me to go into what I now realize is a consultation booth/cubeshe expected me to read her mind that that is where she wanted to go into "no excuse/pardon me" (pull the store tapes)when i realized I said excuse meShe than just glared.(pull the store tapes)b**ch!
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June 2022 by Debbie Totah
Absolutely horrible customer service, they don’t answer their phone, I wouldn’t go back to this location if it were the last Walgreens on earth
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December 2020 by Matthew M.
Ignorant and unprofessional workers . It takes 1 hour to load clipper card. Hopefully they will find more knowledge employees
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March 2020 by Lu S.
I just needed money on my clipper card. I come into this location a lot. I always have to wait at least 15 min for someone to assist me. Today I went. I was waiting patiently like I always do. I had my clipper card out.. it was clearly visible. An employee brought another customer in front of me, didn't say anything. Not "I'll help you in a moment" or anything. I had to move so the customer could go in front of me and be wrung up even though I had been waiting for 15 minutes. Why didn't I grab someone for help you may ask? Because there is no one ever in the store to ask. So after waiting 20 min I get up to the counter, with my clipper card that I have been holding out in front of me the whole time, and the employee says "oh it's down". It is the most inefficient place I have ever been. The customer service is horrendous. I recommend not stopping here.
