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August 2024 by Katie Bond
I had a great purchase experience buying a new Volvo XC40. The salesperson, Will, was knowledgable, friendly and no pressure. He let me go at my own pace through the evaluation and buying process and patiently answered my questions at every step of the way. I would recommend him and this dealership to anyone in the market for a Volvo.
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August 2024 by Young Yang
Would give zero if it allows. Replaced the main battery for my XC90 on Tuesday. Today when opening trunk, I noticed the plastic connector pops up (as shown in picture). I took closer look to see why it could no longer fit in and found plastic is broken. Totally unexpected. The advisor was very friendly. So no complains on the advisor. Technician there seems so careless. It’s a small thing but got me so frustrated. They broke it and didn’t tell you. Won’t go again. If you have an appointment, recommend you checking it throughly before driving out.
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May 2024 by C Roth
My experience of working with Jin Yu the sales consultant was excellent (5 stars). I found him to be professional and very easy to work with. He was able to locate the car I wanted quickly and at a fair price. However, I did not have a positive experience once I left the Volvo dealership to work with the finance manager and it was time to hear about the "optional packages" (0 stars). Jin stepped in and he and his manager Tommy completed the paperwork back at the Volvo dealership.
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April 2024 by S. Thompson
We purchased a beautiful new Volvo XC60 Recharge plug in hybrid from Jin yesterday. He (& the entire dealership) was very knowledgeable & professional. He treated us with respect & was able to answer all our questions. We would highly recommend Jin if you are looking for a Volvo.
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April 2024 by Phil Hum
We enjoyed working with Jin, he was knowledgable, transparent, and kept his word through the whole process. Seamless! After delivery support is proactive and A+. Would work with him again!
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March 2024 by lisa loana
If you’re a woman PLEASE don’t come alone. come with someone who is knowledgeable. They will manipulate you into spending way more money than you need to. I never leave reviews but after realizing what they did I just feel sick to my stomach that they took advantage of me. I won’t go into detail but just bring someone who is aware of people like them. Typical salesman
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March 2024 by William Nash
Quick, smooth and efficient.
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February 2024 by Pete Gentle
Big thanks to Steven for helping me buy my new Volvo today. He clearly "gets" people who only have so much time and just want to make it happen with no games. That's exactly how it went. He knew everything that needed doing, everything I needed to bring for my trade-in; we got it all done same day, just half an afternoon. Go see Steven.
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February 2024 by Sean Hewitt
Fantastic experience buying a car here. Steve was a major help in figuring out all the great features in my new car.
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February 2024 by Lartily Mateo
Customer service: STELLAR
Experience: SOLID
Process: SEAMLESS
The BEST car experience! A BIG thank you to Jin!!
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January 2024 by Thismachine 13
Wife took V60 PE for scheduled service. The following day I noticed this mess on the garage floor after she left for work. Had to pull up my new garage flooring that I installed the previous week to clean the mess. Have it scheduled to go back on Monday the 8th. That will be the last time it goes to that dealership.
UPDATE: Seems the service tech didn’t replace the O ring on the filter housing. This is how much oil leaked just pulling it into my garage.
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January 2024 by Marina Mowrey
I had a great car buying experience! My sales rep, Jin, was friendly and knowledgeable. He did a great job of balancing encouraging me to buy the car with allowing me some time to ponder. He communicated effectively, even after the sale was made. He even put a big bow on the car when he found out it was my birthday! Cartier took care of the financing, and really went above and beyond. He allowed me to bring my title for my trade-in the next day (I didn't have it with me because I didn't really expect to buy a car the first day I looked), and he found better financing for me after I signed the contract, saving me $$$! The manager, Tommy, even gave me some free charging credits to get me started with my new electric car. I got a good price and excellent service!
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January 2024 by Christopher Linn
Jin made the whole purchase experience very easy. I appreciated the extended test drive.
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January 2024 by Dan Giese
We had a great experience with Steve Meister, Larry Abunda and Putnam Volvo. They were all informative, polite and not pushy! We would hesitate to purchase/lease another car from them when the time arrives!
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January 2024 by Kris Weisman
The whole car buying and picking up process at Volvo of Burlingame was a delightful experience. No hard sells. Transparency about availability, features and pricing, combined with excellent technical knowledge about the vehicle and help with set-up. I’ve been through the car buying experience many times and this was top two, if not the best.
