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December 2023 by Leeann M.
I had a great experience with Tresser's who was recommended to me by my mechanic when my car broke down. They were punctual, knew what they were doing (got my car out of a tight space in the parking garage with no issues), and easy to work with. The cost was exactly what I was quoted, and what I expected to pay for the service. My guess is some of the bad reviews here are due to people being in a horrible mood already, nobody calls a tow truck for fun.
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December 2023 by Angel S.
They are bunch rude and reckless people. They have been in business for a few years already. Haven't taught or learn how to handle business and clients?
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September 2023 by Kelly S.
They drive recklessly with vehicles on the bed. The guy almost lost control going to fast Nd cutting people off to get off on 101 at 2:50 pm today Sunday Sept 30th.
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September 2023 by Jesus Garcia
Very unprofessional, rude and unwilling to help get my vehicle back. Don’t know how they are still in business. Chp needs to stop using them
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September 2023 by Jason S.
This is a predatory piece of company. How do you have different storage fees for keeping a car overnight just buy which department towed your car. Very rude they don't care since they have a contract with the cities. Call the city and complain about them because they don't care. Very predatory watch out for them
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August 2023 by AdvantaClean of Northwest Chicagoland
Quick service and helpful driver
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July 2023 by Ernest B.
They try everything in their will to no give you back your vehicle, they change the rate on the spot to charge you a little more, then when I paid $3700+ for a 30 day impound I get my car back, everything looked normal inside and out, it's a BMW E46, but 10-15 minutes driving it back to my house my temperature gauge spiked up quick meaning my car is overheating and then my coolant level sensor turns on and so I pull over to a close by 7/11 parking lot to check under the hood. First I open my coolant reservoir and it was completely empty and a little Smokey, so I try and put some coolant in there and it wouldn't fill up and then I notice it was because all the coolant I was pouring in was leaking from the bottom. I take a closer look and the coolant hose was detached... It was not detached before the tow... something felt fishy about this towing company, STAY AWAY AT ALL COST! For your car and your wallets sake.
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June 2023 by Biia Sanches
HORRIBLE
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June 2023 by Beatriz Sanches de Carvalho Silva
nick was horrible. acted like a disgusting person honestly, super rude. telling an extremely sick and tired person to get up to sign or he wouldn’t give us our vehicle. He did everything in his power to not give us our bike back,, just so they could get more money, truly ugly of the company, highway patrol should not use them anymore.
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April 2023 by Raymond Adams
The driver who picked me up was extremely rude, and unwilling to answer a basic question. Such as where the closest tire shop was. His response was we charge 300 a hr you can figure it out.
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January 2023 by Jenny I.
This place deserves 0 stars. They do not have a receptionist at their Burlingame office, so you have to call to let them know you are there and wait for one of their tow truck drivers to show up to do paperwork with you. I called when I was on my way, called when I got there, and I still had to wait over 30 minutes. After I paid, the tow truck driver tells me that the car is actually located in San Mateo, so I would have to follow him there to pick it up. I don't know if they are short staffed or trying to save money, but this was definitely not a good customer experience. The guy answering the phone as well as the tow truck guy were both extremely rude and unprofessional!
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January 2023 by Jackson Stearns
Nick was extremely rude and agitated on the phone, essentially yelling at us to wait for a truck while trying to recover my 84 year old father's stolen vehicle. Maybe the rest of the company is great, but very unimpressed with their basic customer service skills of being reasonably polite on the phone.
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January 2023 by Jackson S.
I would give zero stars if I could. My father's car was stolen and found, and we needed to contact Tressers to pick up the vehicle. On the phone Nick was extremely rude and agitated as we tried to ask basic questions about how to retrieve the vehicle. In situations where clients are already frustrated/upset, don't make it worse by being a jerk.
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December 2022 by Jaqui Walters
Be prepared to wait and wait. Everything takes forever.
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September 2022 by Aydin S.
Tressers is the best tow service period - especially if you have a rare car - it's the most professional, knowledgeable and prompt one I worked with. I have used them many times and highly recommend them
