Safeway, located at 1450 Howard Ave, Burlingame, CA, offers a friendly grocery shopping experience with a wide selection of products. Customers appreciate the fresh produce, bakery items, and deli offerings, including customizable cakes and party trays. The store provides convenient services like Grocery Delivery, DriveUp & Go™, and an online Order Ahead option. Many reviews highlight the helpfulness of staff, particularly a clerk known for excellent service. However, some customers express concerns about the overall quality of customer service, noting a lack of knowledgeable staff in certain departments, such as butchery and seafood. Despite these issues, the store is praised for its cleanliness and good prices on various products. The floral department also features exclusive products, while the pharmacy offers immunizations and assistance. While parking can be a challenge, especially in the busy lot, shoppers find the location convenient. Overall, Safeway stands out for its fresh items and helpful employees, although there is room for improvement in customer service and staff training.
Great service from the online shopping/ pickup team!
February 2024
Fernando is the nicest clerk working at this location. In general all the staff are courteous and nice.He is definitely the nicest courtesy clerk at this location!! Keep it up Fernando.
February 2024
I meet a outstanding worker by the name of FRANCESCA at the deli section. She was Always Helpful and Fun to chat with. I hope she has advanced to the next level... PROMOTION And RAISE. I miss the delicious sandwiches she would Create.
