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March 2024 by Jake Hypersonic
?? sadly once you are relocated for work and need to end your membership your account ends up in collections.✅they should offer a day pass [$50]One of the only gyms with a locker room troika of steam room, sauna, whirl pool and classic old school prison showers.If they offered a Day Pass they could make easily an extra $5,000-$10,000 a month selling them for $35-$50 a pass. Very foolish for them not too as Lifetime Fitness and Equinox make a sizable extra income selling single use Day Passes. (It’s modern way people want options with their finances and also tons of business travelers visit the Burlingame area and they are missing this market and opportunity by not offering a day pass option).
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March 2024 by Leeza Sergeeva
Prime Time Athletic Club is a gem for anyone who loves to blend fitness with a touch of indulgence. Swimming in their outdoor heated pool is an absolute joy, especially with the unique bonus of it being located next to the See's Candy Factory, enveloping you in the delightful aroma of hot chocolate as you do your laps. It turns exercise from a chore into a treat! The club doesn't stop at just a fantastic swimming pool; it also offers a hot tub with relaxing jets, a steam room, and a sauna to unwind after a vigorous workout. The fully stocked showers, complete with body gel, shampoo, and conditioner, add a luxurious touch that makes getting ready after a session hassle-free and comfortable.The only drawback I've encountered is the class schedule, which unfortunately doesn't align well with my work commitments. Despite this, the quality of the facilities and the sheer pleasure of swimming in such a delightful setting make Prime Time Athletic Club a place I would highly recommend to anyone looking to enjoy their fitness routine in a unique and enjoyable environment.
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March 2024 by Peter R.
Nice locker rooms, friendly staff, good location. Class options are nice to have as well.
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March 2024 by Meghan C.
I just wanted to see how much the monthly rate is, as it is not mentioned on the website. When I called and asked they said I needed to come in or email. Wondering why they can't put the flat rate fee or just have told me on the phone...
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March 2024 by Kelly S.
Good Athletic Club There's two swimming pools, tennis courts, gym, etc. I like how the jacuzzis are separated (men and one for women). I mainly use the pool here and it hasn't been any problem. The water is pretty heated and there's always room somewhere for you to do your laps (or practice diving). Staff are also friendly and the space is clean. Also love the environment in the women's locker room. Everyone is so sweet!
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February 2024 by Robert Smilansky
It's a great athletic club! The staff is very courteous and friendly. The equipment is second to none. It pretty much has everything you would ever need at a health club!
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February 2024 by FOO D.
Terrible customer service and run down facilities. Visited a few times to get basic information and was always treated rudely by the manager.
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January 2024 by Haiyang H.
I had a pleasant tour with Jerry. I find him to be a valuable asset to the business. I signed up right after (have seen a few clubs by then). Pros - this place is a straightforward club. It has all the essentials you are looking for - the pool is salt based - it got jacuzzi pool, sauna and steam room - it offers reasonably priced private sessions for yoga, Pilates and tennis - plenty of parking around - fee for kids is reasonable Cons - the facility is outdated. It needs some refreshments overall - the pools are outdoor and could be cold. But the pool water is warm. The leisure lane is deep. Watch out for kids. No life guard on duty. - the day I used the steam room, it was cold - towels are old and hard to find - though they have a lot of studios, classes offered could be better (ie no daily yoga, yoga lessons are offered around 9:30 or 10am.... Wouldn't be able to make it while working, only two yoga sessions in PM and only on Tuesday and Wed). My biggest issue with the club is the person managing all the lessons. She has told me that she has been with the club for 25 plus years. Took me some follow ups to schedule one private session. When I put in my suggestions (new member with some comparisons), she kept telling me that is what the policy is. I told her that some policies may no longer work as things have changed so I need to let the policy making people aware of the suggestions. She was not listening and saying I was arguing with her, while all I wanted to do was to send in my suggestions to the right people. I was given one option over a coach that I don't feel comfortable with. Instead, she told me that this club is not the right choice for me and ask me to leave. I agree that if a club is unwilling to listen to their members' suggestions, it is probably not the right choice for the club member and we should leave. Listening is not equal to adopting. But if a suggestion is not adopted, it will be nice to hear the reason. I understand that the tennis pro is only 1 pro over the last 25 years. But what if is not working for your members? What options do you want your members to have? Take it or leave the club? Sending the suggestions to the right people was definitely not an option here through this person (who said all communications to the owner could only be done through her). For class management, most of the clubs have been using online signup options. For private lessons, you could either sign up online or someone get back to you within 24 hours. I understand that this person is working part time (after leaving messages and emails, then take a personally meeting to resolve), but for a faster paced competition, this might not work that well. Everyone else here was very friendly and tried their best. But judging from their looks, I think they understand the type of issues I encountered. I found another way with some help and left the owner a voice message but unsure if they are willing to hear suggestions that are different from their policy. I think the person is likely right this is not a club for me. I am not sure if the person asking me to leave is part of the family who owns the club. But I don't want to be in the club that one person will shut down all suggestions. From other reviews, it took many people to get a rude front desk person fired. This person gives me a similar feeling of the rude front desk person. It is just my personal experience. I agree that a policy should be reinforced. But if a suggestion is made that is different from the policy. Some considerations should be given and re-evaluated. This by no means should be perceived as argument when a different suggestion is proposed. But a firm no and even asking the member to leave (since I want to put in the suggestion at the right level, or asking the policy making person to consider this option), to me is unfair. Especially I raised concerns over the only option given. This has been a disappointing experience.
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October 2023 by R F.
Classic example of you get what you pay for. The equipment is never serviced and seems to always be broken. Buyer beware you will be charged 30 day cancellation notice even if you literally can't work out bc the facility is so poorly maintained.
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October 2023 by Cheech A.
This review is based of service and facility. BUT my end review will have some need to know things which was my experience today on a personal level. I met up with Jerry for a club tour. From the reviews they make it seem like he's rude. But he really isn't he's straight forward getting to the point and mono tone. Basically he's like your serious uncle. But when he sees members he's always saying hi. I signed on their October 2023 promo which was no deposit, 12 months commitment with current month up front and it was prorated. Got in and worked out the same day. I spend my time in the cardio, pool and sauna. Everything is good, it's clean, some of the cardio machines can use a little TLC but most of them are in working conditions. Pool area, so far enjoy going literally early in the morning because no one is there and you able to get a lane to yourself. I've seen the weights area not bad for what it is. I haven't utilized yet. Front desk staff, love them, nice and friendly. The janitorial staff love them, when I see them in the morning, they're always saying hi. Ice maker has been working so far so im good there. Woman's lockers are really clean will maintained Towel service a plus! I go in mind my business and call it a day. ------------------------------ Ok, so here is my personal review. This is to forewarn new members. Well all know certain gyms have this "unwritten, the regular club goers rule". This just happened today. I had to bite my lip REALLY hard on this incident because #1 im at the gym to lower my blood pressure, not elevate it. After my workout, I headed to the woman's sauna, im not sweating, my workout cloths we complete clean everything was ALL fine and clean. One of the members looks at me with disgust "you didn't take a shower", I kindly replay, ummmm I don't need to im ok. She replies "Well im not ok" (my face smirking) I replied well ma'am give me a moment im trying to catch my breath. As I sit in there for 2 mins shes still side eyeing me. I didn't want to argue. Plus im not trying to sit in there bare with just a towel im not that confident or comfortable to be showing my goods like that. That woman is so more power to her. I think im more disturbed that she spoke to me in a rude manner than politely telling me hey us regular members have this little thing about using the sauna. Mind you, I literally read all the signs at the gym on the sauna usage rules. There's nothing on there that says you have to shower before going in there, no rule about you can't have your shoes or workout cloths on. I spoke to the manager who was on the 11:30am shift LOVE HER BY THE WAY! I asked her what is the unwritten rule of the sauna. She informed me there is no rule just you can't go in there if your cloths are profusely drenched in sweat after your workout. So legally I was allowed in there. But if it happens again to call her right away so she can get things situated. So just beware of the sauna vultures, they'll be chipping in your ear if you don't take a shower. The annoying part about going to a new gym theres always that group of people who feel like they own the facility. I pay too much money for something to tell me what to do if she says something again shes about to hear my voice loud and clear in a respectful manner. So far its good. Crossing finger for more successful gyms days, than these ones that I've ran into so far. Oh man! Once all these high rises go up the more new member traffic they'll be getting, the regulars will have a def FIELD DAY!
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October 2023 by Logan Johnston
Great classes great staff and lots of well maintained, clean and not too crowded locker rooms and equipment. Big plus for the sauna and steam rooms
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September 2023 by Mr. Martinez
First off the intake tour guide was extremely rude, unwelcoming, and unprofessional. Did not greet me (say hello) or shake my hand upon arrival. Basic meet and greet protocol.However I gave them a chance and signed up anyway because they don’t offer any free trials.After my first week this is my assessment. It’s just as crowded with extremely old machines over hoarded by gym members. Dusty and filthy place overall. Carpet looks like it hasn’t been cleaned in 20 years. Jacuzzi’s in the restroom are always closed. Sauna is also closed every other day.Very y pleased and not worth your money at all. Spend a few more bucks and go to Equinox
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September 2023 by Bob A.
This club's equipment is constantly broken Currently steam room is broken, spa closed stationary bikes TV screens not working, half the men's shower are broken, ice machine broken it takes forever to repair thing!
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September 2023 by Seck C.
we have been members for more than 20 years and we have witnessed different management styles. We raised some issues with cleaning protocol with management during the Covid pandemic on high touch surfaces such as the exercise machines. The person assigned seemed to have no idea what a proper cleaning procedure involved. A video of her activities was sent to the manager so that the individual can be taught appropriate protocol. I was surprised to witness this individual performing the same "cleaning exercise" recently. The same cloth was used to brush FIRST the foot peddles of the elliptical machine, THEN the handle bars. No cleaning agent was used and the same cloth and brushing motion were used to gloss over everything. Members should be fully aware that they have to wipe down the machines thoroughly themselves before using.
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September 2023 by Ariel Z.
Another disturbing incident occurred with the blonde front desk with heavy eye makeup. Many members had bad experience with her. Reported to management and she is finally off the schedule. Hallelujah! Justice served.
