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October 2024 by Cielo Contreras
The staff was super friendly and helpful, made my pup feel calm while I was there and the wash stations were nice and clean!
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October 2024 by FrauAM M
Staff is not Friendly, may be she has a difficult life.
I just asking which snacks popular for a senior doggo. Unsure why she needs to give that look, likes she was annoyed by me. Get rest if you in stress mood girl.
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January 2024 by Justin Holmes
Always greeted with a friendly smile and hello. A bit pricey, but that's what Chewy online is for.
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October 2023 by Katherine M.
Great convenient place for washing your dog! it costs $18 for the token and it gives you approx 20 min of washing and drying. The staff is friendly and there are plenty of dog treats you can purchase here as well :)
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August 2023 by Meghan D.
My experience was amazing. Just came in to buy dog food and the customer service was top notch. The associate Maggie, was so friendly and helped me load this huge bag of dog food to my car. She made great recommendations and really cared for my dogs even though I didn't have them with me! Thank you again Maggie. Pet food express is where it is at!
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August 2023 by rosaruiz r.
Today I was helped by Maggie who help me carry 4 bags of dog food to my car.She was so helpful and so nice. I feel she needs a huge raise. Today I received Great Service!Thank you !
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July 2023 by Joon Y.
What great service, love for pets, compassion for pet owners. The workers here are absolutely wonderful, and you can see that they care about the service they provide. GIVE THEM ALL A RAISE! lol.I came here a couple days before I was potentially adopting a puppy. One of things I needed to bring was a temporary dog tag with contact phone. I had asked an associate if I can just get a tag with the phone number, because I may want to change my potential puppy's name which seemed like it fine. I came back a week later after deciding to keep the puppy's name. Unfortunately, I wasn't able to add the name to the tag since it's 1 sided. So they made me a new one free of charge. I was totally willing to pay for the new tag, but they insisted. We chatted for a bit and my new pup "Yam" got a couple treats and a couple more for the road. So nice of them!I'm a customer for life!
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July 2023 by JM
Love the service. Everyone is very nice.
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July 2023 by Howard P.
Visited the store a couple of days ago for a cat brush, the employee who assisted me was exceptionally welcoming me and helpful. Thank you.
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June 2023 by Cindy Liu
Staff are very friendly and knowledgeable. Good selection of products.
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March 2023 by Gene C.
The staff has always been very friendly and helpful here. I ordered some items online for pickup, and not only was that a very easy transaction, but they gave me a bunch of extra treats for my cats!The only downside is that parking can be pretty tough around here when downtown Burlingame is busy.
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March 2023 by Trixxi T.
My puppy passed and I went in to get a stuffy for the remaining pup for comfort. The gentleman helping me was very kind and sensitive. The woman who helped me at the register gave me the stuffy free of charge and would not let me pay. I broke into tears and she let me give her a hug. These people have hearts as big as the pets we love. They have won my business for life.Thank you with all my heart for your kindness today.
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March 2023 by James .R. Dennis
Food decides your pet heath the food they have here is best ..They even have persription food .Very helpful and knowledgeable employees. Also a great, easy place to give you dog a bath.
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February 2023 by Reena L.
Came in here looking for some joint supplements and was greeted right away by the very friendly and helpful cashier (unfortunately did not get her name but she checked me out at 12:26 pm, she had red hair). I did not know what supplements to get for my dog and she was very knowledgeable on a lot of the products and helped me pick a supplement. I appreciate the quality service that was provided. Will be back :) !
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November 2022 by Miss S.
I LOVE coming here to get my dogs' food. The workers are always so cheerful and appreciative. They are informative of their products and provide that focused customer service for each customer that comes in. I love talking about pets to each worker and each visit is a new learning experience!
