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August 2024 by Shawn Snowden
My favorite dealer staff. Service is always on time and completed with a high level of communication and professionalism. Honestly, my next purchase decision will start with Kia just because I'm so happy with them!
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March 2024 by Allan Pleaner
I'd definitely give this place a miss. I've waited weeks for a follow-up call regarding a relatively simple matter. Very poor follow through. Recall on a part has taken months... still waiting. Very frustrating.
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March 2024 by Carolyn Marie Jones
Recall handled poorly; two service dates needed due to miscommunication with the scheduling and unavailability of parts.
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November 2023 by G H
So far so good!
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November 2023 by Albatraz
If you have an Alfa that needs service, Henry is hands down THE guy in the bay area that you want to take your car to. He is passionate, extremely professional and detail oriented. He serviced my car like no other technician and delivered outstanding results and customer experience!
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November 2023 by K M
So far so good!
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September 2023 by Becky Edens
3.5 stars really. My representative worked hard to get my warranty coverage for everything I expected, plus more.The biggest negative is the maintence time. Usually, over a 3 week turn around to get your car back regardless of the issue. Additionally, it can sometimes take repeated calls to make contact with the right person.I feel like I can trust the repairs that were done as well.
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June 2023 by Niklas H.
The service at Fiat of Burlingame has been unparalleled for my Alfa Romeo. I've brought my car to 4 different dealerships over my 6 years of ownership, and the experience here was the best yet. Henry knows the ins and outs of these cars like no other, and is passionate about what he is working on. I've read about the pains of other owners at different dealerships dealing with techs that don't understand the cars, but Henry knows his way around these cars with ease. He was also excellent at explaining the whole repair process. I know the east coast rust that I brought over made his job tougher but he powered through and took the extra care to make sure the job was done right. Henry is the one person I know I can trust to take on any work my car might need, and gives me confidence that I can keep the car running for years to come. Jeffery was incredibly friendly, made it easy to get an appointment, and kept me up to date constantly on the whole process from diagnosis, to warranty approval, to waiting for parts, to finishing the work. Great customer service from Jeffery and top tier fast work from Henry getting the suspension issues resolved. For any future issues I have, I know this is the only place I'll be coming back.
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April 2023 by David Hronek
Everybody was friendly and helpful. My service advisor Jeffrey Chan was very helpful and thorough. In addition to scheduling repair for the issue I brought my Fiat 500e in for, he went through and checked for other schedules service items and recalls. It was fast and hassle free.
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February 2023 by kim
attentive with few words. they are pros at what they do. trust the process.it's a bit crowded even on weekdays, get there early. tables are quite close to each other. food is still as good as pre-pandemicservice is fast and efficient.
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January 2023 by Evie V.
Henry took great care of my fiat. He was able to check the electrical issue of my car. He also replaced some brake lights that needed changing. Great service! I would definitely recommend!
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October 2022 by Oscar Nunez
Expedient and friendlyservice.
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September 2022 by Jasen Gomez
These guys were amazing they did exactly what they said they would do and kept my car in great shape and now I'm driving around happy as can be.
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July 2022 by TOM KREBS
I brought my car into the dealership to have my air conditioning compressor replaced. They informed me that the job would be completed that morning, which I doubted. To my surprise the work was completed before 11 AM. It was a very positive experience dealing with the service department, especially with Crystal at the service desk.Services: Oil change
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April 2022 by Sofoklis Goulas
The charged $211 for freon with listed price $13 and $400 for inspection that was not needed. Fiat USA admitted those charges were unacceptable.
