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September 2023 by Carol Lynn C.
If I could give 0 stars I would. It's for the older gentleman that was working Monday 9/25 around 5 pm. No customer service skills at all....He is always rude ,I'm sorry I'm used to Kathie who always welcomes people from the time they walk into the store
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September 2023 by G. R.
Supposed to be 24 hours . Get there at 11:45 PM and parking lot empty and small handwritten note that says "closed." taped to door.
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September 2023 by Daniel Dan
Polite, efficient, clear communication. Pharmacy needs more staff, longish wait at pick up window
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August 2023 by Cuazzy N.
It's a pharmacy. No frills. Customer service is pretty good and waits aren't too bad.
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July 2023 by Marc E.
As I am sitting here writing this review, I have been on hold with the pharmacy for over 43 minutes and this is not the first. I seriously cannot believe this a real pharmacy providing drugs to sick people. They really need to hire more people....
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May 2023 by Dania D.
I went into this CVS yesterday and I am absolutely disgusted at the treatment my family and I received. I took my teenage niece to buy some make up and I quickly noticed one of the employees was following us and standing there watching us the entire time we were looking at the lashes (they were locked up anyway). I asked my niece to approach the employee to unlock the lashes she wanted , the employee took them to the cash register, and we proceeded to look around at other make up. I left my niece for 5 minutes while I walked around and looked at other things. I noticed the same employee was still following me, and when I found my niece again she looked distressed and said the manager or man in a different clothing, was following her around the store. She was so uncomfortable that she put back make up products (in the wrong section). We went to check out and the man approached my teenage niece and accused her of stealing and she replied and told him no that she put it back. He demanded she show him where she returned the items. I did not allow her to leave with him and I told him to check the cameras if he was so worried about the products. My niece was so upset that she just left to the car due to this treatment. There was many people inside that store at the time, yet they only decided to follow around the Latina's. I am so disgusted by this treatment. I have been to almost all CVS around the Bay Area and have never been treated this way. Shame on the employees for treating people like this and to follow around a child in the store, as a man. How disgusting and low.
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April 2023 by Moe Issa
Worst pharmacy ever.
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March 2023 by Roger Estassi
No public rest room what a shame
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December 2022 by Dee ..
I always come to this CVS for all my prescriptions drugs and people are friendly, helpful and efficient! I notice the services is not as good as before! Recently they put down the wrong "days supply" for the prescription and putting the refill on hold without texting me that it was not refilled! I made a trip and realized there is nothing there because it was put on hold! I was so puzzled and after many research and realize the days supplies was changed to 90 days instead of 18! This clerical error causing customer to make few trips and even ask the doctor to prescribe another order! Please be more careful when entering details! Luckily this is not urgent drugs for life or death situation! Pls also fix text message and update customer the pickup status! Don't text and showed the drug is ready to pick up but actually is not!
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November 2022 by Sandy W.
I've been here twice for my COVID booster and the online booking system was really easy to navigate. They were able to see me a bit early, which was great! The pharmacist who did my shot was so friendly. However, the cashier (Rachel) was very rude. The lines were very long and there was only cashier. The self checkout kiosks were not working.
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October 2022 by Mecca L.
I took my child to take flu shot. She was crying and the pharmacist and I were trying to calm her downa few mins later, the pharmacy manager came in and said they can't administer the shot if she's being "combative". I'm like she's not being combative, she's just crying. She's like ok now you are being combative. At this point I did not respond.How is disagreeing with someone combative? How is a kid crying during pre-shot considered combative? Combative is a strong word - she should understand the meaning of this word and the circumstances before using this word. I find her choice of words to be inappropriate coming from a manager position.It was a very poor experience.
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December 2021 by Mike C.
Surprised to see a rating below 3.5 stars here.Then I scrolled down and read them and understood why.Well, I get that many of you are likely coming here to use the 24-hour pharmacy as advertised by them. However, given the current state of affairs, I hope that people could be more understanding and compassionate about the circumstances.I generally come here weekday mornings to shop for items that I cannot find in my neighborhood CVS in San Francisco. I've asked my local store about ordering my desired items but they are unable to stock the shelves with what I want. I recently visited and the item was in the lockbox. I rang the doorbell and a gentleman kindly brought my purchase items to the counter for the cashier to ring up. I had a 30% off entire purchase coupon as well as a 40% off one item from my friend that I used in buying a number of items. All told, I was in and out in less than ten minutes, even with one person ahead of me in line.I will be back when my friend is short on that unavailable in SF item. Thanks for meeting my needs, CVS.
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November 2021 by B. D.
Web site offers scheduling for COVID tests. Made appointment and showed up on timeEmployee who could not care less about customer experience tells me they do not do COVID tests there. I explained that their site still schedules appointments, she didn't seem to care
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September 2021 by J.D. Mitchell
Called the “24hr” pharmacy area at 2:13a to inquire if an inhaler was in stock, which I was advised it was. Was then advised that “We (the store) will be closing the doors at 2:30a.” I was okay with that due to I was only about 5mins away. Arrived @ 2:22a to find a handwritten note stating “Closed and reopening at 4:00”. Attempted to call both the pharmacy and front of store without without an answer. Maybe the term 24hrs isn’t so firm just as the closing the doors at 2:30a, when they may have already been “closed” at the time of my call at 2:13a. Hopefully they truly reopen at 4a… stay tuned.
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June 2021 by Google user
Called the “24hr” pharmacy area at 2:13a to inquire if an inhaler was in stock, which I was advised it was. Was then advised that “We (the store) will be closing the doors at 2:30a.” I was okay with that due to I was only about 5mins away. Arrived @ 2:22a to find a handwritten note stating “Closed and reopening at 4:00”. Attempted to call both the pharmacy and front of store without without an answer. Maybe the term 24hrs isn’t so firm just as the closing the doors at 2:30a, when they may have already been “closed” at the time of my call at 2:13a. Hopefully they truly reopen at 4a… stay tuned.