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October 2024 by Randy Fehlhafer
Excellent
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October 2024 by John Czarnik
Awesome service from professionals. And my car now looks new!
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October 2024 by Carlos Lazarte
They took a while to get my car done, but when it was returned, it was immaculate.
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October 2024 by ruben sanchez
I got the car back better than i expected! Thank you so much Chilton Auto body shop!
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September 2024 by Amelia Milne
Came to Chilton for an insurance estimate. All we needed to know was that the cost of repair would be above $3,500 which was the max insurance payout. They did $700 worth of work drastically disassembling and reassembling the car, which was way more than they needed to do. I signed papers at the beginning that said the max amount of work would be done $500 but apparently that didn’t include that the car would be assembled. Once I pushed them on it and called them numerous times, they got the cost covered by insurance, which could have been done from the beginning. The whole process took two weeks. Just for an insurance estimate. Poor communication overall as well.
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September 2024 by Dawn Beck
Great work done on time and to budget
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September 2024 by Sudhir Joshi
Very professional service. Nice people. Job was done well and on time and on budget. Excellent.
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September 2024 by Roxanna Ramirez
Great experience. my car was fixed in a very timely manner. I would highly recommend this shop, all the staff was attentive and knowledgeable. Was super pleased with the results
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August 2024 by Shane McKnight
This has been my favorite auto body service I have ever worked with in my 50 years as a human! Wow. So fast and totally detail oriented and above and beyond intuitive and helpful. Immaculate work on both of our cars that they fixed !!
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August 2024 by Leslie Griffin Robertson
My car looks good as new (clean too!). The service was outstanding. Highly recommend.
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July 2024 by Campbell Winslow
HORRIBLE customer service, avoid at all costs. They will do the bare minimum, avoid communicating, and won't finish the job. This business clearly doesn't care about actually helping people.
Subaru was brought here after being backed into, they did the body work and when we got it back the AC didn't work. They told us "We can't recharge the AC because we don't have the equipment. Also we didn't touch the AC, since it's not our fault it's not our problem. Get it fixed at the last body shop you went to. This is clearly their fault"
This is impossible that they "didn't touch it" because the area of bodywork done surrounds the AC, so they absolutely broke it. Also, it's standard practice to work with a network of mechanics that HAVE the equipment, It could have easily been sent to another place by them, so that's not a real excuse. (For background, AC was fixed previously over a year ago by another body shop 40+ miles away.) This was for a previous insurance claim, and not applicable.
When confronted on the phone, I asked them to please help, they continued to blame the other shop, and say "they did shoddy work" (always a good sign when you have to put everyone else down to "look good"), then I get the most rude and condescending dressing down from their manager about how "I'm ignoring the facts of the situation"
The facts are: we brought you a broken car, you refused to fix it.
Now I understand it MIGHT be under warranty from the old place, because they have good customer service. So pretending that they didn't break the AC I could understand their perspective and protocol. That doesn't change the fact that this place was rude and demeaning and refused to be of any help. I would have been happy if they gave ANY options besides "not my problem". Hell, tell us to call insurance. Or better, they could tell me what mechanics they work with that CAN recharge it, or give me a number so we can get a quote if we end up having to pay out of pocket. Instead they were snide, rude, and wanted to point fingers instead of solve problems. The AC likely just needs to be recharged, there's no need to be so hostile and rude.
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July 2024 by R C
People optic staff very friendly and helpful, clear about pricing scheduling. This is my second use of this location and each time was a very positive experience and the workmanship was high quality
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June 2024 by Brian Weller
Thorough and totally open about costs
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June 2024 by Rick Cervantez
Very friendly and communicative.
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June 2024 by Ranish Chaudhary
Great Experience. Will Do Business Again.
