-
October 2023 by Kaitlin K.
I've always had super stellar service here! They are attentive, timely, and kind. Plus... they're always able to get me in for a service within a reasonable time. Stevens Creek location is always a month out.
-
October 2023 by Rahul Nayar
Excellent Team, liked the professionalism with everyone I interacted in the service department. Good customer care goes a long way
-
August 2022 by Adrienne J.
My car was damaged recently and needed to be repaired ASAP. Audi Burlingame was able to get me in same day and were able provide me with a service car. The manager Joe was great to work with and easy to talk to. His team is always super friendly when I come in for maintenance and get things done in a timely manner. Highly recommend!!
-
September 2021 by Amy A.
Several weeks ago, I encountered a problem with my car and when I called an Audi service facility, I was told to bring it to the closest Audi where I was at that time since it might not be safe for me to be driving it. I brought it to Audi Burlingame not knowing they are closed on weekends. Nevertheless, Salvador, the very kind and helpful sales manager helped me and gave me a loaner while they will work on my car. For this alone, I am extremely grateful and giving it an excellent rating! I know in most facilities, if you don't have appointment, it is very hard to get a loaner, so kudos and God Bless you Salvador for helping me out when I felt stranded. Hector, service advisor had ensured that my car was completely fixed and did a quality job on resolving the issue. Thank you both Salvador and Hector for the great customer service you provided me.
-
August 2021 by Art D.
I brought in my car, which I rarely drive, for its regular yearly service. They found many issues with the car that I had re-checked with another professionals and I was shocked that this place was trying to rip me off of my hard earned money. They said the car needed breaks, it had leaks, etc. The only valid claim is that the tires needed to be replaced.Be ware that with all my Audis I've brought here, they always look for an excuse to use my extended warranty, but GOOD LUCK IF YOU ASK THEM TO DO WORK ON AM AUDI RECALL, they will tell you they don't have the part, that they will call you, but it'll never happen. If you don't have an extended warranty you are out of luck. Their advisors are dishonest AF. My advice is that you always double check somewhere else to confirm that your vehicle needs all the maintenance that they tell you here.
-
May 2021 by George D.
I will acknowledge that dealerships service is a hard business to be in because of unions and whatever but they are still better than Royal Auto on service (I stopped going to Royal Auto in 2017 because of egregious pricing and poor workmanship). However, my experiences has been OK here. But realized a dealer experience is not that good anywhere because you always feel like you overpaid. So if you want to service at a dealer just get and extended warrantee or service plan. Anyways these guys are good. If you pay the money they do a good job, simple capitalism. However, my experience has been they do not lift a finder or diagnose stuff for free. A lot of the issues I experience has to do with owning an audi, I gave up on getting decent prices with Audi because the cars parts and everything about them is expensive (no use getting mad at the dealership) it comes from the top down and dealers are on the bottom of this pyramid. Even when I take it at a local shop it is much more expensive than my Mazda due to the components and the way the car is built. For me; I do not have cash to burn so I ended up selling the car and not have to worry about my next 3000 repair.
