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March 2024 by Narek K.
Michael, the business manager, and Adrian, the specialist, were amazzzing and helped me with everything I needed! Best Verizon experience ever! Thank you guys!
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March 2024 by Brad S.
I would give a NEGATIVE 50 Stars if it was an option. "WOW"!!! I have been a Verizon customer for 10 plus years and just a couple of hours ago I was "GREETED" with THREE EXTREMELY RUDE AS@HOLES!!! ALL THREE should be FIRED like NOW!!! They have ZERO people skills, were condescending and just all around had HORRIBLE men. BAD "THUG" ENERGY!! I WILL NEVER go to this location again and all of you who are reading this should do the same and save yourself from these low lifes...TRUST ME!!....I am cool and chill, but don't treat my kindness as weakness.
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February 2024 by Shawn R.
I'm recently a new customer with Verizon. I came to the Burbank Empire store to purchase a power adapter and had a question about my new plan. I was put on the wait list and 3rd in line. As I was looking around waiting for my turn, another Verizon employee came up to me asking for my sign in info again as it had been erased by accident. No biggie. I willingly gave this and asked the gentlemen what adapters for home and car I would need for my new iPhone 15. He clearly was bothered that I was asking a question and said in a rude condescending tone, "mam, I dont know what kind of car u have to make that suggestion". I explained to him what type of adapter I would need for my car to which he didn't bother listening just said someone would help me when it was my turn. Now, I could understand some what If he was busy , however he was mostly definitely not. He preceded to chat and laugh about his prior evening with the store security guard. He could've easily taken 30 seconds out of his time to show some interest in providing customer service and point me in h right direction. Yet he chose to be rude, arrogant and dismissive. I waited patiently for my turn, and while doing so observed just rude behavior with the customers who came in after me. I and will not be back to this location. Terrible customer service by this gentleman left a lasting impression as he is the first contact you see when you come into the store. No thanks.
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February 2024 by Adrian b
Worst customer service as walked in
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February 2024 by martik gharibian
I have been with Verizon for 24 years and this is how I get treated.The WORST scammers on the planet.Please be careful when you buy a phone from this store.Especially the manager Jorge.He told me if you don't know how the technology works you should be at this store. SERIOUSLY.Let's say I don't. No explanation andI have to get ripped off.I hope there was an option of No star.
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February 2024 by Eric Tomlinson
Couldn't help me because of Verizon constraints. Ended up having to drive to 3 locations. Verizon is horrible.
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January 2024 by Mindi W.
This store is run like a well oiled machine. Everyone knows their job and there is a definite team vibe w the employees. The manager helped me twice in the last 4 days and was professional both times. Same w the employees yesterday when I asked for items to help me troubleshoot my issue. I avoid going into stores because I never know which is a good corp store and which is not but, trust me, this is a good one. You should also know this is a corp store and not a franchise. I will definitely use this one again as long as that manager is there.
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January 2024 by Ann G.
This is an update of why happened. I purchased a new iPhone here with the Black Friday deal come with an iPad. I filled up my shipping address on their working tablet. Somehow they messed up the shipping address to my billing address where no one can receive and sign with ups. After I found out I called Verizon to change it. They told me online team cannot change address for in store purchase. But this Verizon store has no store number. All they have is the 800 number that brings you back to the main Verizon phone line. I was out of town at that time so I cannot back to store in person to fix their mistake. So I had to keep chatting with online Verizon and asking for help. After hours of chatting online team changed address but didn't put apt#..smh..So when ups come to deliver the iPad, there is no apt#, they sent it back to Verizon due missing address info. When I found out the address was missing, the iPhone has not deliver yet. I called UPS to add my apt#, they said only Verizon can do it. Verizon just need to contact them and add my apt#. so they can deliver it. I was back from vacation and I went to the store seek for help update the address. First of all, no apologies, I do not see any attitude towards them making such a trouble for me running around fixing their mistake. Second they did not try to even fix anything. They gave me another 800 phone to call. There are 3 guys working in Verizon just standing in front of me and basically telling me "go figure it out yourself! There is nothing we can do. If you want to standing here just complaining, we can listen to you. That's it" i was like shocked with their reaction. So i left last one star review when i was outside of the store. lol. I think online team definitely has better attitude and very helpful. This will be my first time and last time come to this store. You can ask them questions before purchase. But I hope no one would come here and risk losing thousands of dollars order with them. After a month, recap what has happened, yes, still one star for this location.
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January 2024 by Kikka
A guy named Brooks is the only one in the entire store who took the time to actually help us create an account. Thank you so much again! ?
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January 2024 by Patti S.
This is a review for Richard at the Empire Center Verizon Store. We were in need of a new iPhone, a tablet and also discussing switching to Verizon for home internet. My husband and I are in our 60's and not very savvy in the electronics game- Richard spent over 3 hrs with us , reconfiguring our family plan and hooked us up with a new iPhone 15plus, 2 9th generation iPads, a high speed internet router and a streaming package all for $30 less than we are currently paying on our total Verizon bill. The dude went to the mat for us- finding discounts and ways he could get us more for less. In these days of crappy customer service and support, Richard really went the extra mile for us. He is an absolute breath of fresh air. As he was helping us, we found out he had an interview for a promotion today-this is a message for Verizon corporate- PROMOTE THIS MAN AND GIVE HIM A RAISE- He's an amazing employee! Thank you Richard for taking such extraordinary care of us today.
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January 2024 by Austin B.
Dude is a scam. DO NOT GO TO MARIO. Writes so many numbers down he doesn't even know what he's doing himself. Tries adding on everything under the sun to make you pay more. Other employees were helpful but avoid this dude.
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January 2024 by Alvaro R.
If I could give a minus 0 I would as you can see by their rating. They don't tell you the truth when you trade in your phone I traded my iPhone 14 Pro Max and they told me I would get the credit of 800 then I could pay the remaining balance , now they are telling me I gave my old iPhone for free and I would still have to pay the remaining balance of 1200 if I pay ahead of time. Unless I wait 3 years. Now I'm going to have to switch to at& t. Bad business practices. They don't tell you have to wait until 3 years. Then that is when you get the discount but you have to pay 23 dollars extra on your bill for 3 years so that is 800 dollars you paid extra and gave your phone also so you gave them your old phone for 800 then you paid 800 in 3 years wow scum bags I'm switching!!!!
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January 2024 by Lauren G
Got to us fairly quickly without an appointment because a virus showed up suddenly on our smartphone. They cleaned it up, and no data was lost. Awesome, guys, thanks!
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January 2024 by Gmoney “Gmoney”
Nah, worst service ever.
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January 2024 by Steven Gomez
How can a single location so consistently be awful? The burbank store goes above and beyond to insure they don't have to work in any capacity that may inconvenience them. It shouldn't be up to the customer to navigate around poor customer service. If I ask a question and you misunderstand, you should do a better job of understanding instead of assuming you can't help. Only for the employee to be wrong and concede. Its exhausting, do better.
