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March 2024 by Veronica Hernandez
There was a employee who came up to me & introduce himself to me his name was Albert, he went above and beyond to make me feel important. Sometimes at my age I feel that if your older in age they don't pay attention to us, he was focused on my eyelashes and was amazed at how long they were and that made me feel really good. I'd go back again and the young lady who helped me with putting on some concealer to show me how to do it was the best!!!! Thank you for making me feel good!!!?
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February 2024 by Emily Hilburn
I don’t know who the girl is that works at Mac or what her name is but I was just in Ulta and desperately needed a brow pencil because I ran out of my own, I was just browsing the shades to make sure I picked up the right one for my eyebrows. I start walking to the register and the girl ask me if I need any help and I say no I’m OK. She then aggressively tells me that I need to go to the register because they are closing now.I walked to the register, but then I realize that maybe I didn’t need the dark brown so I headed quickly to switch it out. The same girl comes up to and is aggressively asking me if I need help with anything. I got the message girl, you want to go home! But damn have some customer service skills!!! Rude as heck.I left without buying what I needed
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February 2024 by Victor Sanchez
You want it you got it easily to pickup a very good guessing time trying to decide what will be the best gift to your wife......?
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January 2024 by Devetra Mahogany Woods
Staff was helpful with purchase. 4 Stars.
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January 2024 by Cecilia Mora
My favorite store, excellent service
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January 2024 by javier m
its a cool place to visit took my daughter to redeem her gift card which by the way they do not take at any ulta in target store which really sucks.anyway the ulta at burbank are very professional but they did make me wait on the phone for 7 minutes i wanted to make sure they would take the gift card. so all in all it was a good experience. BUT do not got to ultas in target because they will not take your gift card.
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January 2024 by Kelvin Parker
Large store with a variety of services.
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December 2023 by Anna Fernández
Everything... to see more beautiful and comfortable prices. Excellent care!❤️
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December 2023 by Mynor Hernandez
They have many beauty products
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November 2023 by Pascale Peguero
A skincare, makeup dream
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November 2023 by Anne Chavez
I had my hair cut and re-colored by Amber. Not only did she do a great job, but she took good care of me when a strange man approached us while she was working and wouldn't leave us alone. More staff stepped in to interfere and they handled the situation calmly and professionally. On a normal shopping day, the staff are all friendly and helpful. :)
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November 2023 by Omar Pineda
A special thanks to Maggie, store was super busy and she took time to help my wife.
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October 2023 by Jennifer Mitchell
Let’s start first with how incredibly dirty this store is at Burbank ulta! All the shelves are disgusting the employees do not clean nor stock the shelves at all. Restrooms are gross too.I get it’s a busy store but the shelves always look bad. I can’t even begin to describe how dusty layers and layers of dust everywhere , caked up product everywhere, most of the product boxes have stains because the shelves are so gross. BUT wait it gets worse! the employees here are absolutely down right RUDE. Every last one of them have a bad attitude and the mangers are even worse. I didn’t even have a problem that needed addressed, I simply literally witnessed how rude, dismissive and unprofessional the employees are but mangers are worse. I have been here several times and after the continuous snotty and nasty attitudes of the employees of this location I will not return. Thought maybe it was a one time thing I witnessed but no this is how they are. Please Visit ANY other ulta but Burbank one.
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October 2023 by Day Light
Just after 6pm and just left the store. Most of the women here are unhelpful. My cashier however was friendly and polite (blonde hair, lavender tee, I think Latina). After checking out, I proceeded over to the order pick up and after the woman originally working the stand (long Black hair probably young but has an old face) rudely left approximately 1 second after I walked up, my cashier came over to me , apologized and proceeded to help me with my pick up order. She is the reason - and only reason - I give this store more than 1 star.
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September 2023 by Marjorie Pierce
Normally I love ultra for products but the salon isn't very beginner friendly. They can't give you an accurate estimate on the cost for hair procedures and they're very weird with first time salon goers. For example: "we have different tiers of professionals avaliable and this effects the price. Also this procedure will start at $300 but there's no way to know how expensive it'll get because your hair could be more expensive to treat than someone else with a different texture" for those of us who need a clear budget, we just can't work with that. And it really stinks that someone with "easier" hair gets to pay less, just not a fun reminder to have. Also they brought up it wasnt worth coloring my hair if i wouldnt see them every 4 weeks. Im sure we could have agreed on something where i dont need to see them over and over, but they didnt offer or seem open to that. People who just want a casual cut and style should probably seek another establishment. They throw a lot of technical terms at you without explanation, and really dont care if you understand their process. This makes the experience interracting with them feel very gatekeepy. But i understand they dont intend that. Overrall, this place is feels too exclusive and cliquey feeling, and quite frankly, expensive. I wouldn't even mind the price if they made me feel included. I hope they work on this in the future, some of us don't consider our hair a hobby and just want a nice simple cut and color without the hassle. Thats why we box dye haha.Also they pushed their credit card before I could even be seen? Priorities feel very out of order here. But otherwise, a great place to buy product.