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August 2024 by B T
At first I thought it may not have been racism I experienced during my visit. I thought maybe it was just jealousy and hate however after reading the other reviews, I see someone else experienced racism. Specifically, there were 3 female clerks during a weekday. A large one with glasses appeared to be the manager. She was cold, hard faced, and not friendly at all. The other was a skinny tomboy blonde who drives a black mustang. She was cold in her face, no expression, walked right past me as if I weren’t there. Disgusting. The cashier who was checking me out offered me the deal that was going on in the store but as she was doing so she was frantically and repeatedly looking over at the large manager female as if she knew she was in trouble for offering the deal to me. It was as if they don’t offer store specials to certain people. My son is a music artist who is in the process of doing a collab with Tillys and I’m a stylist for Tillys models. This location needs to take a hard look at their employees. The only friendly person there was young man. The fact that only the male asked if I needed help made me feel the females were just jealous so to be fair regardless they were hateful and ignorant as well as unprofessional. This is a paid Google review *
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August 2024 by Jose Arellano
Place was good, we didn't find anything. Great customer service
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June 2024 by Peter Xaymountry
I stopped by Tillys tonight because my wife wanted to check out the store. I been to this store before but like years ago. The store is spacious inside and they look like they have some good deals on shirts. I looked at their sunglasses selections but I didn't see any Oakleys. I also looked at their tshirts but didn't see anything I like. This store is in a big plaza so you'll find parking here with no issues.
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August 2023 by Carlos Hernandez-Torres
It's a great location, everything about it feels great, especially the employees, they're very helpful and I love the layout of the place. I would love if they had a bathroom but it's fine.
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January 2023 by Enrique Rea
Visited Burbank store once for an exchange and the staff was friendly, helpful, and attentive. The store was clean and well organized. No complaints.
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January 2023 by VR SURFBOARDS
Very helpful salespeople, good service all around!
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December 2022 by Justin T.
Expensive and the employees just want you to leave so they can mess around lol. BUYERS BEWARE!!!!
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September 2022 by Eduardo cardenas
Slowest checkout line, cashiers were purposely slow to have you buy the items at the checkout area. Hurry up dudes
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August 2022 by Natali M.
Tillys has good clothing, they are expensive but worth it! very pleased with this store.
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June 2022 by Blanca Enriquez
Blair was very helpful and kind!
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May 2022 by Billy N
Employees were friendly and nice. Great selection of sale items. Very clean also
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April 2022 by Desiree Giron
Rude employees no one asked if we needed help in the mean time they asked everyone one else we felt they were being Racist to my daughters and I Never again!!
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April 2022 by Kay S.
This store isn't as good as it used to be. The salespeople aren't very helpful in finding styles and sizes. They point you to sections and that's about it. Their stock seems limited and the salesperson on the floor didn't know what the most popular styles and colors of jeans were. Also as a parent I'd like a place to sit outside the dressing room. They used to have a bench there but moved it. Bottom line is I'd let my son spend more time and more money if I could rest while he tried and be near enough to see what how things fit. When I mentioned this to the cashier, she told me I should get my blood going and stand. That was inappropriate and not at all empathetic nor appreciated. I prefer stores that respect customers so I guess I'll shop elsewhere.
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April 2022 by Matthew J.
Super annoying staff. I get it's a requirement of the job to get credit for making sales so checking on customers is a must, but it gets super annoying being followed around the store getting asked 10 times (not an exaggeration) if I'm finding everything okay by every single employee and then it continues 4 more times while I'm trying on clothing in the dressing room for only 10 minutes.
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December 2021 by Joey H.
The customer service at this store is terrible. I was there on Black Friday the store was very messy and looked like a discount store. I purchased a $35 water bottle and I came home to see the bottle has stains all over. I wasn't happy with my purchase and decided to return. The store manager, Crystal refused to return the item telling that they cannot accept return on bottle because it looks like it's has stains and they cannot put it back on the shelf. I was surprised to hear that they put all the returns back on the shelf and sell it at regular price. First it doesn't meet the sanitary guidelines and having the current virus circumstances that shouldn't be an option in the first place. She was so rude. I will never buy anything from Tilley's again.
