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December 2023 by Brandon N.
Jazmine (Sorry if I spelt it wrong) and Rosie in the Home section of this location were the absolute best! I came in looking for an entire bed set, in California King. If you have a California King, you know it's hard to find begging in person. They helped me search high and low for the colors, styles, and quality I was looking for and we found it all. They were so kind and made me laugh as we looked around. Seriously the best two people I've met in a while and I'd be happy to go back for anything else I may need. If you're at this location, and need Home items, look for them. They're really great, you won't regret it.
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November 2023 by Nune P.
The only reason I'm giving 2 stars is because the merchandise is ok. But then again I can get the same merchandise in Any other macys location or online. I try to avoid going to Burbank macys mainly for the poor customer service, or should I say lack thereof, as is reminiscent of most Burbank businesses. I went to do a little shopping during Black Friday. Granted, I'm very much aware that it's a very busy day, but still. One would think they would have extra staff and better service on that day, especially? Think again. The line was out the door and I literally had one thing. A coat. There were only 2 clerks working then this young guy called me said he's ready. But he was not. His register wasn't starting so I had to wait at least 15 minutes for it to start, in the meantime having to hear about another customer bitching about her Black Friday shopping nightmares and complaining about another one who was cutting in line. Ummm... I don't care? Finally, his register seemed to be "ready," and he rang up the coat. Then I asked where the restroom is and after telling me, he asked "did I make it too complicated for you?" I think that's pretty rude for someone who's in the service industry, but I let it go. Anyway, I went to the restroom.... FILTHY. But I had to go. So much for selling fine merchandise macys restrooms are statistically pretty disgusting for their overpriced "made in China" goods. So my mom wanted to put the coat on and she realized that the security sensor hadn't been removed so she had to go back and wait for the guy to remove it. It's a good thing it was noticed in the store and we had the receipt. Otherwise, it would've been another trip to this place which I was Not willing to make. After that I tried looking through the racks to see if I could even find anything, and could not, as the store is pretty unorganized and hard to navigate. I still wanted to get some of the Black Friday deals so I ended up going home and shopping online. Although I'll have to wait for the merchandise a bit longer, it sure beats having to shop in that unpleasant atmosphere. Long story short, I'll avoid going here for a while if ever again. That Burbank mall is crappy in general poor selection of stores, bad customer service, and a challenging parking situation. Hope this helps to anyone who wishes to spend their hard-earned money to do a little shopping and ends up coming out empty handed and disappointed.
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November 2023 by Laura B.
I am so disgusted with Macys. I am warning people don't buy furniture here because they say it will be there on a particular date and it does not show up. Taline says they don't start making your furniture when you order it, that is really hard to believe. There is no way to connect to any manager so not to try. I am so disappointed in Macys Burbank!
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September 2023 by Paul C.
Macy's first used to be fully staffed and had a great selection of products. Sadly, things have changed so much they look like they are on the verge of going out of business. I had to wait about 25 minutes to get some help with a selection that I had made. I was ready to walk out when somebody showed up. My wife was shopping in another department and she said it felt like it was a "self-serve" store. Their prices are still pretty spendy for what you get.
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July 2023 by Fran C.
Macy's should just give up! I've always supported our local businesses but I've been to both the Burbank & Sherman Oaks CA stores 4 or 5 times over the last 6 months and they NEVER have any merchandise, the store is a mess and there are NO sales people.. The last time I was in Burbank I had a very specific item that I needed and I brought a sample to show the sales person. When I finally found someone, she refused to help me, she said she just got out of the hospital and couldn't walk to the area that stocked the item! If you do finally find something to purchase, it's a challenge to find a check-out. When you finally find an open register, there is a ridiculous wait. Today I was next in line and it took 25 minutes, it seemed as though the customer was opening a credit card account. The last time I was 3rd in line and waited over an hour. Sometimes you want to see the merchandise in person or you need something immediately and cannot wait for online delivery, but apparently those days are gone. Very sad.
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June 2023 by Noe T.
I prefer going to this Macy's because it's a bit smaller but better organized then the one at Glendale Galleria. Plus, parking is great. When it comes to men's, women's, or kid's clothing, it is well organized. It doesn't feel like a Ross. Good assortment of jewelry, shoes, eye wear, and makeup. They also have a home department if you're looking for mattresses or sofas. Bottom line, it's clean.
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March 2023 by Rebecca D.
Came here looking for some new water glasses and wanted to see some up close and personal. There were only 2-3 choices in a basic design and no pricing and no scan stations around. There are signs telling you to scan a code to get pricing. Well that didn't work, so no sale for me today Macys.
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February 2023 by Gohar K.
This is my go to Macy's store since it's the closets to my house. I mostly shop online but from time to time I come here for quick purchases such as make up or shoes or even gifts. I do my online returns here as well, customer service employees are amazing here. Friendly and helpful. Never had an issue. I love how easily I can access from the ground floor without walking through the whole store. Saves me a lot of time Overall a great store, clean , organized and most important friendly staff.
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February 2023 by Aims V.
I came here to return a gift I gave to my mom cuz she didn't like it after all. Upon leaving I found something I been eyeing on for a while so I can finally got it. To my surprise I found out there was a robbery in the store this morning which is so scary and the host that helped me was so sweet and she didn't even seem nervous at all from the incident. Be careful everyone robberies are happening quite often now.
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December 2022 by Jeffrey C.
Housewares section looks like a thrift store. Disorganized and many items do not show the prices. Try to find someone in the floor to assist, is slim to none. Customers have to stand in line at the register to get questions answered. Macy's does sell coffee makers, but the components to operate them are not sold there, such as coffee filters and water tank filters. Not only does the houseware section look like a thrift store, but men's clothing looks no better!
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December 2022 by Victor S.
Horrible experience in the fragrance department. Specifically in the YSL cologne section. Workers are rude, force you to buy the expensive bottle by lying they don't have the small size when it's clearly on display, they ignore you and when you do get their attention they come out with serious attitude.
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December 2022 by Gayane L.
Rayu was very unhelpful, didn't want to help us , Elizabeth is very helpful!! She did everything to meet our needs!! Best customer service from her
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December 2022 by Harry T.
Ryu in mens had very bad customer service. Did not want to assist me with a return.
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December 2022 by An S.
Extremely Unorganized!!!!!!! Register by Alfani at mens, please look who is first at line then call the guest over, I was at the line first waited for a while rep calls person who comes very end, extremely unorganized and very rude! This Macy's needs better management!
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November 2022 by Cesar D.
Rosa and Anahit are the best when it comes to looking for clothes/cologne or disputing a a transaction on your Macy's credit card. I have bought a sweater online and had the original receipt that was $115 but then charged me 345$ on mistake and they professionally resolved the issue when it came to fixing that manner and gave me credit for making my payments on time. They also helped substantially when it came to picking out the perfect cologne that I fell in love with, they are the experts when it came to this type of stuff!