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June 2024 by Forget It
Avoid using their car wash at all costs. It's not even a car wash, nor is it a decent car rinse. The dryer doesn't function, the cycle is extremely short and ineffective at cleaning your car. The facility appears neglected and poorly maintained, and the customer service is rude.
6/18/24 - I see a generic 'We take your concerns seriously...' response to my review. If you took concerns any more seriously, you'd probably have fewer one-star reviews.
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June 2024 by Pumpkin Queen
The 'GOOD' car wash is terrible. Barely any soap compared to the Shell on Alameda. My car is still totally dirty:( Attendant could not help me find the number for a refund/complaint. Double whammy.
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June 2024 by John S
Worst customer service ever, worker had a mask on asked her a question about an item in the store very rude couldn’t understand a word she said. Your Fired. Go to chevron on victory and western instead great service and way more stuff in the store.
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April 2024 by Sylvia Russell
Rude, horrible customer service surrounding issues with car wash not accepting code, made it seem like they were doing me a favor returning money. Ridiculous!
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March 2024 by Sally Lawton
This gas station is horrible. It took my 30c off from Ralph Rewards.... Did the rewards then my Visa and it printed my receipt at $0.00 Dollars without me putting in gas. I have also been hacked there twice for $200....but my bank caught it. They seem to have no interest in talking to you and they will not give you owner information. Will not be going to this station again and will file a complaint with police and better business bureau.
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March 2024 by Benjamin Sanchez
Don't go to this place early to fill up with gas and I asked the cashier to borrow the bathroom and her answer was no, because it was only for employees and it wasn't public, that's crazy, all gas stations have a bathroom for their customers, imagine how drunk you are. from afar and they tell you that it's more they don't even deserve a star
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March 2024 by Kevin Garcia
Beware!! Potential Card Skimmers at this Station.
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January 2024 by Janara Brown
Never been to this particular Shell but having read the reviews, I'll be sure to steer clear. Seems Shell really dropped the ball on training employees.
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January 2024 by Reiji Minato
Do not go to this gas station for gas or wash...Ever!Today, January 6th, the Year of Our lord 2024, I was officially blacklisted from getting a car wash (not necessarily my fault).There was an old early 1900s Ford car that got a car wash before me a few hours ago. I paid through the digital kiosk and kindly waited my turn. When the old Ford was finished, I dutifully awaited the "Green Light" to go in. But, you see - There was no "Green Light." Instead, the prompting light kept flashing "Blue," telling me to pay. I backed out of the car wash driveway and got the attention of the lead attendant. I asked her if she can get me authorized for a car wash. She told me to go inside the store and get a refund from her assistant.And, so, I went into the store to see if I can get my wash authorized. The assistant gave me a refund. I asked again if I can get a car wash for all my troubles. The lead attendant condescendingly yelled at me "No, you're getting a refund."I said, "I don't understand. Am I blacklisted?" To which the lead attendant didn't reply and eventually told me, "No, you're not getting a car wash. Go somewhere else!"So disgusting! I'm never getting gas and car wash from this store again (as I've been blacklisted through an action NOT my fault). Instead, from here on out, I'm going to the 76 and Express Car Wash right across the intersection of Magnolia and Victoria.To all future patrons and all other fellow lifelong patrons of this stations like myself (throughout the years), steer clear of this place. That's an order!
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December 2023 by sarmen sh
I take my car here for car wash and a pay for best and my car is still very dirty this is for second time
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November 2023 by Dave Beirne
Car wash is broken and there is no refund. Lady at the station says it’s not her problem that I paid for a car wash I couldn’t get.
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October 2023 by CLAUDE W (Wygy)
Terrible customer service I don’t see the point to apologize to all the customers who left the bad reviews if they don’t do anything to change or training their staff this is a ripped off place ,and I really regretted to don’t check the reviews before come here
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September 2023 by Jolyne C.
The older man who works here at night (the one pictured in another person's review) is unbelievably rude and not personable at all. The machine wasn't reading credit cards properly so I had to go inside to pay. He acted like this was the biggest inconvenience he had ever seen, grumbling the whole time he had to ring me up and then making a big AUDIBLE SIGH when I asked if I could please use my rewards points as well. Dude was so put out for just having to do his job. (I was polite the whole time FYI) If the card reader machine happens to be working at the pump, then you can just go here and do self service and it'll probably be fine.
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September 2023 by Jon Winquist
Somebody has made a little too much money over the years I guess. Gone are the days of customer service and friendly conversation. My debit card is a little bit damaged. I asked the cashier for a piece of because my strip is peeling off. I was told that I can't put my chip in his machine because it might ruin it even though it worked at Burger King and 7-Eleven a couple hours ago. He literally told me to go to 7-Eleven and buy my gas. Because he's afraid his machine will break because of a loose piece of tape on my card. Sunday night. Empty gas tank. He clearly doesn't know how to enter the numbers manually. Everyone stay away from this gas the poor man inside is too stressed out.
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September 2023 by GDB
Date: 08/25/2023, around 10:30 PMI visited this gas station last night, and I want to share my experience. There's a communication window with a money box at waist level, but there are no holes in the glass or an intercom. The strange thing is, I couldn't hear anything at all. All the customers were bending over like fools, trying to hear something, and the attendant wasn't making any effort to be heard.I handed him $60 ($20 x 3) and said it was for $60 worth of gas. He counted it quite demonstratively. I fueled up for $30. He gave me back $20 in the money box. I explained that he was mistaken and that I should get $30 in change. He said, "You gave me $50." I insisted that it was $60, not $50. He reached to the table, took my money (3x $20 bills), and again said, "You gave me $50." I corrected him, explaining that it was $60. He remained stubborn.I started getting frustrated. He finally said, "Okay, you gave me $60, and that's it." I told him, "Give me my change then. You put in $20, but I should get $30." He responded, "No, you fueled up for $30," and showed me the receipt. I explained to him that $60 - $30 equals $30, and he reluctantly went to get the change.He took out $20 from the money box, hesitated, and went back for more. He put in two $5 bills and told me that he had given me the right change. I insisted, "You put in $10; you still owe me $20." He replied, "No, I already gave it to you." He pointed at my bag. I hadn't even reached for the money box once. At that point, I couldn't take it anymore. I started yelling across the gas station, calling him a scammer, mentioning the security cameras, and threatening to call the police. I told him that there were cameras inside and outside, and everything would be clear on the footage.Suddenly, he started saying, "Maybe it fell down, look outside." He had just pointed out that I put the money in my bag, and now he was claiming the money fell out of the box onto the street. He looked around, bent down, and exclaimed, "Oops, look, $20 fell ." He showed me the money, but he didn't give it to me. He seemed flustered and confused, holding onto the $20 bill. Then he puts these $20 into the box, but doesn't place them inside and holds onto them. I can't reach it...Shell, I've always considered you the best gas station in the world. You used to provide excellent service in Russia and sold good quality gasoline. However, this experience shattered my perception. Please conduct a thorough investigation based on the camera footage; everything will be clear.
