Frank was great! Came in, diagnosed and fixed the issue quickly. But I'm not happy with my first appointment getting canceled after waiting for 6+ hours, and then having to go two extra days around Christmas with no hot water!!! Not at all happy about that!!!
December 2023
Jorge was awesome. Friendly, knowledgeable and efficient.Sears needs to have a better system of taking a check. It was rejected three times and then my repair person had to call another number to figure out the problem. The wait to get a human was excruciating, so I told him to hang up and I paid by credit card.
December 2023
Called to let me know he was running late. Called again when he arrived. Very friendly and professional. Very happy customer.
