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December 2023 by Alenush O.
IMPECCABLE customer service!!! We have been customers of this Pacific Sales location for over 15 years and cannot say enough great things about the service, selection, etc. We have built two homes and have purchased all appliances, hardware, toilets, sinks, etc. from here. We worked closely with Berenice, Lambert, and Guillermo, who have all been extremely helpful. They are all very knowledgeable about all products and brands offered and have made great recommendations in helping us find exactly what we need. They have been more than accommodating with our changing construction schedule and moved around delivery/installation dates as needed which has made the entire process for us so much easier and less stressful. The services is truly one on one and cannot be beaten!! It 500% tops the service we have received at larger retailers like Home Depot, Lowe's, Best Buy, etc.
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December 2023 by Jeff K.
We outfitted 2 bathrooms and a kitchen recently. Nazaret could not have been more helpful in assisting us with our fixture selections and his professionalism is amazing. He truly knows his stuff and works with his client to achieve maximum value. He is the best in the business!!
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December 2023 by Sossy M.
Service at pacific sales Burbank is always great with nazaret Tutunjian. I've known him 25 years ago now my children always go to pacific sales and ask for Nazaret he's amazing with customers he takes his time explains everything. I always recommend my friends to pacific sales .
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December 2023 by Emily C.
Pacific sales is my go to for all appliances whether it's for my kitchen or bath. I have had multiple project that I've done throughout the years in my home. Their prices are always great. I've done price comparisons with other companies and if their prices are not lower, then they are the same as other companies. They are never over priced like a lot of these other companies are. My rep is Nazaret (Nazo) Toutounjian. He has taken incredible care of not only me but my family which I referred to him. He's honest and reliable. I've never had an issues when working with him! I would Definitely ask for him when shopping.
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December 2023 by Robert N.
Berenice Rodriguez was very helpful and the selection was great. Will definitely do business here again.
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November 2023 by John Marasigan
We’ve been customers of Pacific Sales - Burbank for over 20 years. They’ve helped us with our appliances when we first bought our house, when we needed replacements, and then when we remodeled our home. The GM Jorge Quintero used to take care of us and we sadly found out that he had passed shortly after the last time we saw him. He was always so good at making us feel confident and supported when we came to him for our appliance needs.This time around we looked for appliances to furnish our ADU. We met with James King who was hired by Jorge several years ago. Like Jorge, James was very knowledgeable, courteous, and assuring when it came to the selection, features, price, and quality of the appliances we shopped for. After examining several brands and models, we took advantage of the Black Friday bundle deals a day before Thanksgiving and were very happy with the service! This included the checkout with Rigo, who was thorough in answering our questions and making sure our order was complete, accurate, and organized neatly in a folder.We only come to one place for the best appliance and service — Pacific Sales in Burbank! If you’re looking for excellent service without the pressure of salesmen on commission, go see James!
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November 2023 by John M.
We've been customers of Pacific Sales - Burbank for over 20 years. They've helped us with our appliances when we first bought our house, when we needed replacements, and then when we remodeled our home. The GM Jorge Quintero used to take care of us and we sadly found out that he had passed shortly after the last time we saw him. He was always so good at making us feel confident and supported when we came to him for our appliance needs.This time around we looked for appliances to furnish our ADU. We met with James King who was hired by Jorge several years ago. Like Jorge, James was very knowledgeable, courteous, and assuring when it came to the selection, features, price, and quality of the appliances we shopped for. After examining several brands and models, we took advantage of the Black Friday bundle deals a day before Thanksgiving and were very happy with the service! This included the checkout with Rigo, who was thorough in answering our questions and making sure our order was complete, accurate, and organized neatly in a folder.We only come to one place for the best appliance and service -- Pacific Sales in Burbank! If you're looking for excellent service without the pressure of salesmen on commission, go see James!
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November 2023 by Joann R.
We were given Ryan McElroy's name by our kitchen designer. Bought several new kitchen appliances from Pacific Sales which were held in their warehouse until our kitchen remodel was ready for their installation. Included in that purchase was an upscale drawer microwave. Once installed, we had difficulty reading and operating the vertical control panel . We are seniors.Called Ryan, who is now the store's General Manger in Thousand Oaks to explain our problem. Ryan arranged a three way call with the return department and helped to explain our problem. They approved our exchange of the microwave, however, we would have to wait four months because the new unit was out of stock. They gave us a new installation date and fulfilled their promise. We are extremely happy with the new drawer microwave with the flip-out up facing controls.Ryan was always polite, understanding and knowledgeable regarding every product we researched and purchased at Pacific Sales. JoAnn and Alan R.
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November 2023 by Jennifer B.
James King assisted me with purchasing a suite of appliances for our kitchen remodel. I very much appreciated his patience with me over a total of 3 visits to determine the set that would work best for us. I came back to see James and ultimately purchase at Pacific Sales because I trusted his opinion and knowledge of the appliances we were considering based on his thorough explanations. No hard sell, just great service and assistance, with what is to us, a major purchase that is not taken lightly.
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November 2023 by Chona Pedraja
Joanna is one of the best sales person that I have dealt with. She is so helpful and takes her time to give you exactly what you need. She is not one to make you feel rushed and you will get out of the store with exactly what you want and need. During this tough times it is so nice to know that there is still someone out there who enjoys what she does and shares her expertise and honest opinion with such kind and professional manner. She makes you feel welcome. Thank you for the great experience.Shout out to Jay who also offers such big smile everytime I come in to the store. It has been MULTIPLE times so we are on a first name basis;). Thank you so much for a wonderful experience. You are greatly appreciated.Thank you so much for all that you do!
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November 2023 by Anahid Acopian
James king is the the king of pacific sales in burbank very knowledgeable and helpful in every aspects he follows up regularly and makes sure everything is good if you need appliance reach out to James king. Thank you James
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November 2023 by D.R. Greenlaw
Friendly, helpful staff, and no nonsense. And we got a new toilet…yay! ?
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October 2023 by Jonny O.
Great service - Gustavo and Jay were both awesome and incredibly helpful in helping us find the right appliances. I was floored by the level of knowledge they both had and I felt I was getting all the information needed to make the right choices. Would recommend; 8 out of 5 stars!
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October 2023 by Rex B.
In a society where so many focus on the "problem" and the complaint, I like to feel it's important to recognize and call out the good and the success as well. Perhaps not momentous, but nevertheless, worthy of recognition:We are in the final stages of a complete kitchen remodel. Everything was ordered and delivered through PS. Appliances arrived and were being held at the house prior to installation. A week after delivery -- in a bit of a panic -- we realized we had purchased a dishwasher that would not work in the new configuration and space (the oversight was ours) . I stopped by the store to find replacement advice and quick-delivery help. Greeted immediately by Rigo: He had informed suggestions and a solution within minutes. When he had a question about a product, he went directly to an authority on the issue. Our situation was evaluated and resolved within minutes. Delivery of the new and pick up of the old within 48 hours. We are still on schedule. There was no back and forth, no attempt or pressure to upsell, no explanations of what they COULDN'T do. There was a professional, courteous, and accommodating solution. Well done, Rigo and Pacific Sales.
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October 2023 by Jenai Wall
Bernice at the Burbank store is the most wonderful and helpful representative I’ve ever worked with. She has gone above and beyond to help me solve my problems on specialized downdraft vent range stove. I can not describe my gratitude to her enough. She is personal, friendly, cheerful with her exceptional knowledge. I have a few properties rebuilt or for rentals and constantly needing appliances.Most grateful and will definitely return to her.Thank you, Bernice!
