Optum

Most Recent Comments

• March 2024 by Adam Keshen
  0 stars. Terrible practice. I tried 3 different primaries at this location and ALL were terrible. Look elsewhere
• March 2024 by Lee Sherling
  No one at this location has ever done anything they say they would and now I've been without my migraine medications for a full month because they cannot communicate effectively with my insurance.
• April 2023 by Brenda K
  The one star is for the staff/nurse support. I have been going to this facility and seeing the same doctors since it was HealthCare Partners and they had such great, friendly, super helpful staff and the doctors are great. Since it changed to Optum, a lot of those great nurses and staff are gone and replaced with people that don't seem to care how they treat or talk to the patients or the parents of young patients. I am seriously considering changing docs because the efficiency of the staff is so poor, especially on the pediatric side. I had to reschedule an appointment and they gave me a 2 month wait - this is the 2nd time this happens. I have to book an appointment so far in advance, that when it's time for the appointment - things, life -COVID happens. It almost felt like a punishment when having to reschedule. They had a great Pediatric nurse, Elizabeth who was always friendly and helpful - where is she??? Hire her back to train incoming staff! She was always so professional, nice and she cared. It always felt like she took extra steps to make you feel like you were being taken care of. I seriously dread calling this place because it is now a rare occasion when I get someone that is actually helpful. Optum, do better when hiring people to deal with patients and parents of sick kids. Invest in training them on costumer care and service!
• February 2023 by Karla C.
  I'll have my first visit tomorrow, but over the phone, they have been extremely helpful. I'm so excited to meet my new doctor and get a wonderful experience such as the one they have provided to me since I made my appointment. I really appreciate all their work.
• January 2023 by Jack H.
  Dr Mira Strotland was on my referral for a full body skin exam. I didn't even get a chance to see the Dr and I was declined service. I have been going to the DO every six months for the last 12 years. Three doctors at my prior office left and I was forced to get another referral. I wound up with this Strotland character and she cancels my very first appointment. With only reviewing the chart, and not making any phone calls to my prior doctor. Which they all know each other. I found his new number and left a message on how jacked up Optum is and he's lucky he left to a better place. Back on point, so she calls me day of the appointment and tells me I can only have one skin exam a year. Again. She doesn't make a phone call to the prior doctor. So even though I've been going to the DO every 6 months, she decides, without even seeing me, that I only need an annual exam. I'm so glad she canceled. I don't want this incompetent Dr touching me. I've already complained to Optum and asked for another referral. What a joke!!Look at the other reviews of this place. What a cluster f****
• December 2022 by Brenda Kalcoff
  The one star is for the staff/nurse support. I have been going to this facility and seeing the same doctors since it was HealthCare Partners and they had such great, friendly, super helpful staff and the doctors are great. Since it changed to Optum, a lot of those great nurses and staff are gone and replaced with people that don't seem to care how they treat or talk to the patients or the parents of young patients. I am seriously considering changing docs because the efficiency of the staff is so poor, especially on the pediatric side. I had to reschedule an appointment and they gave me a 2 month wait - this is the 2nd time this happens. I have to book an appointment so far in advance, that when it's time for the appointment - things, life -COVID happens. It almost felt like a punishment when having to reschedule. They had a great Pediatric nurse, Elizabeth who was always friendly and helpful - where is she??? Hire her back to train incoming staff! She was always so professional, nice and she cared. It always felt like she took extra steps to make you feel like you were being taken care of. I seriously dread calling this place because it is now a rare occasion when I get someone that is actually helpful. Optum, do better when hiring people to deal with patients and parents of sick kids. Invest in training them on costumer care and service!
• November 2022 by Efren A.
  I highly recommend Dr. Evelyn Hernandez. She's our primary care physician. She's very knowledgeable and attentive of our medical needs. Very cordial and very approachable. Her staff is very professional and helpful. They offer bloodwork, which for me is an added convenience. In addition, they have the best parking structure in town and it's free! No complaints, whatsoever!
• October 2022 by Savannah M.
  Never in my life have I received such consistently poor service than I have the last several years from Optum. I have been a patient there since I was a child, with Dr. Bloom as my pediatrician and Dr. Ther Hacopian as my primary care doctor. Every single time I have visited, there has been a different issue: The staff not allowing me to enter because I am sick, the nurses treating me rudely at the front desk, etc. Today, however, was the last straw. I had made an appointment to see Dr. Ther Hacopian in early September in order to get my medication refilled, which the staff refused to do over the phone. Before I made my appointment, I was told I must visit the doctor in person because I needed a physical for my medication. The nurse I spoke to was incredibly rude to both me and my pharmacist, but finally helped me make an appointment for today, October 24. Approximately a week later, I called the office to ask if I would need bloodwork for my appointment so I could make the proper arrangements with my driver. Prior to my appointment, I received 3 confirmation texts asking if I would attend and reminding me that I have an appointment. I responded that I would be able to make it to my appointment and waited for the day of it. I fasted the entire day - I had no coffee or food until my appointment at 3PM and I even arrived early because I needed to update my insurance information. Upon my arrival, I was told that my appointment was cancelled because the doctor was not there. I explained that I had made this appointment over a month ago, I needed my medication refilled, and I had fasted the entire day. The two front desk nurses were incredibly rude and told me they had called me twice and I had not answered; they also said I do not have a voicemail box set up. I showed them my recent calls, proving they had never called me. I also had them call my phone in front of me for them to see I have a voicemail box set up. Eventually, I asked if I could at least get my blood drawn since I hadn't eaten all day and I didn't want that to go to waste. The head nurse came out from the back and basically called me a liar, saying they had "proof" that they had called me. He also told me I could reschedule my appointment at the front desk. I thanked him and walked out immediately. This office wasted my time and I will never be going back there again.
• September 2022 by C. J E.
  I think the pandemic fried the brain of my prior primary physician or he was just pissed at me for calling him out and threatening with my quality of life. All without options. The clinical staff all changed over during the pandemic try and get a prescription to the right pharmacy I don't know how many phone calls it took to the helpline before I just put a little request in for a prescription and the very nice drug people and wherever they were at saw that my prescriptions were filled promptly and sent to the correct pharmacy. I guess the pandemic just did that office in because beforehand the quality of care was much better from everyone. But in talking to several other patients who had the same primary if you had a PPO you didn't have any issues but if you had an HMO that was a different story said medical care has sunk that low maybe some people it's time to retire or maybe listen to your patients and offer alternatives if there are one and bottom line I asked for an orthopedic referral for a knee Andrea I was told I'll go Revol tear in on it and ride your exercise bike was they offered an orthopedic referral when I asked for one know where I got a doctor as soon as I got insurance and got here at home ha ha Lil med Mal if I wanted to pursue it but do you know karma is a b****
• July 2022 by B Kali
  The one star is for the staff/nurse support. I have been going to this facility and seeing the same doctors since it was HealthCare Partners and they had such great, friendly, super helpful staff and the doctors are great. Since it changed to Optum, a lot of those great nurses and staff are gone and replaced with people that don't seem to care how they treat or talk to the patients or the parents of young patients. I am seriously considering changing docs because the efficiency of the staff is so poor, especially on the pediatric side. I had to reschedule an appointment and they gave me a 2 month wait - this is the 2nd time this happens. I have to book an appointment so far in advance, that when it's time for the appointment - things, life -COVID happens. It almost felt like a punishment when having to reschedule. They had a great Pediatric nurse, Elizabeth who was always friendly and helpful - where is she??? Hire her back to train incoming staff! She was always so professional, nice and she cared. It always felt like she took extra steps to make you feel like you were being taken care of. I seriously dread calling this place because it is now a rare occasion when I get someone that is actually helpful. Optum, do better when hiring people to deal with patients and parents of sick kids. Invest in training them on costumer care and service!
• January 2022 by Lolly P.
  Absolutely worthless. Have been leaving messages with call center which magically disappear and never get to my doctor, trying the patient portal now, It's just as useless. All I need is a prescription. why is it so difficult to get help at Optum. I have been suffering for days now and they don't seem to care. I like my primary physician, but what's the point if she never calls me back. This is negligent and unacceptable. The worst thing besides the fact that my calls for help go totally ignored is that now I have to find a primary physician that I can rely on and trust because the trust I used have here is lost due to the lack of caring and incompetent people who work for the Optum heath system. I deserve better, we all deserve better. How do they sleep at night knowing that their patients are being ignored and suffering. Tried calling their grievance dept, but guess what no one answers, no one cares.
• November 2021 by Jessie P.
  After being assigned Optum through my HMO insurance plan, my hopes were not high. I have been very lucky to have had a PPO for many years and a fabulous doctor, so I was expecting the worst. I was wrong. I had a great appointment with Dr.Hernandez! She was patient and understanding and helped me get the referrals I needed. The rest of the office staff was also fine and helpful. The only thing that is frustrating is that it can be difficult to reach the office via phone as there are always long hold times but I would absolutely go back and plan to.
• September 2021 by Janie G.
  This review is for Dr. Evelyn Hernandez Del Cid and the staff. I just had my first visit to see Dr. Hernandez yesterday. It was such a wonderful experience for me - she took the time in listening to my needs and answering the questions. Dr. Evelyn was very professional, caring and sincere with her own witty personality. Her entire staff was very friendly - the front desk team and the assistant Cynthia were very supportive! I truly feel that I am blessed for having Dr. Evelyn Hernandez Del Cid as my family doctor! Thank you so much to Dr. Evelyn and the entire great staff for everything!
• August 2021 by Yvonne C.
  Came here for my physical appointment Doctor Hernandez hardly game any time to share my medical issues. Is really hard to get an in person appointment and when u finally get it the doctor doesn't even show any interest. I had not seen a doctor since the pandemic started and now it seems like medical care has completely change. This office really Made me feel like I am just a number to them. I don't recommend this office at all and if u are please see DR. Theracopian she is the only good doctor that is left there.
• August 2021 by Justin R.
  If you need to see or talk to your doctor with any possible emergency, forget about. If you have any health situation pop up, they tell you to make an appointment for 2 or 3 months later. If you need to see someone immediately, they tell you to just go to urgent care or the ER. This company is just sucking your HMO money, and maybe giving you an appointment once or twice a year to go over your blood work results.