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November 2023 by Atisthan Roach
National at Burbank Airport - the selection was pretty terrific. We were able to get a 2024 Volvo. The service was excellent. Ms. Nicole made sure the car was all ready for us. She even did a little extra wiped down of the car for us.
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November 2023 by Harry Jose
Update:Jessica from National customer service, replied to my email, and explain the situation, and offered me 2 free rental days for the troubles I had, in today's environment, I really appreciate this. Changed my rating from a 1 star to 4.5 stars. Like I said before, this was the 1st time I ever had any problems, It is a very easy and smooth experience especially if you are an Emerald member.I own a courier company and have a corporate account with Enterprise Car Rental and have been renting with them for over 2 years, National car rentals is owned by Enterprise and I get free rentals from National for the amount rentals I do with Enterprise. I decided to do a 1 day free rental with National, which I have done countless other times before, never had an issue, but today for some reason the attendant was extra by the book corporate. My total was $8.34 for tax and he wanted to charge me a $400 deposit, when in the past they have either not charged me a deposit at all or just $250. I just had my Business ATM with me and my business Credit Card that only had $400 available credit. Charles or Chad (can't remember his name) refused to help me, maybe it's time I take my business somewhere else.
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November 2023 by L Ezell
Overall, okay experience. The selection of cars at this location left alot to be desired. Pleasant and helpful staff. Only downfall was having to get air in my left side tires after only having the car one day. Should include XM Sirius for free as a rewards member, in my opinion.
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November 2023 by Nikolaas Bos
National is always easy to work with. I had the unfortunate situation this past weekend that I had to use another rent-a-car company due to availability and last-minute travel. It could not have made me more appreciative with each and every time I use National. Thank you for making business travels seamless!
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October 2023 by Sara Rizor Black
From the moment I arrived at Burbank National location, I was greeted immediately and my reserved minivan was brought to me. What I like about National is the service and vehicle selection. As a fleet safety instructor, I frequently rent cars, so I appreciate the selection, as well as the fact they do not rent out stripped down versions of the vehicles. Most cars I rent would cost in the $50-75K range if purchased. Although the person greeting me and the exit booth employee were both friendly, the woman greeting me upon return was also extremely friendly and helpful. All around great service and vehicles. National puts the competition to shame.
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October 2023 by Jason Wilhelm
Rental counter was great. Vehicle sucked put me in an older economy that ran rough. When I checked back in let the agent know it would not be a 5 star review but man he was pushy. Let him know service was great but that vehicle be retired. Didn’t wanna listen just kept pushing for 5 stars.
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September 2023 by Keven U.
Love this location. Quick, easy, clean cars and a great selection of vehicles to choose from. Upgraded me for free because I needed multiple passengers
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August 2023 by David Leamon
The National Car Rental team at Burbank airport is great to work with. Every time that I rent from there (regularly), the team does a great job. Cam is super helpful.
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August 2023 by Brian Wolf
I still had to go to the counter even after all the effort I put in to avoid the counter and go directly to a car. Instructions were not clear and so I could not do anything without going through the counter even though I had the app, confirmed beforehand and relied on National to avoid the time going to the counter, I still could not get the car without it. I will not be back.
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August 2023 by rams2000sb
Always consistently having available vehicles to choose from. Recently at Burbank, a service representative named Al, made sure to inform me among the aisles of cars available and gave me a recommendation on which one best suite my needs. I appreciated his welcoming service to treat me as a happy customer. National is wonderful. Their attendants engages with me, to ask if I have had a good experience when I returned the vehicle in LA--Jason was extremely helpful. So thankful for such fantastic customer service.
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August 2023 by Samantha McGrogan
I would never recommend National Car Rental. I have had so many issues with them over the past several years. Sadly they are my company's preferred car rental vendors. But the issues I have include things as minor as not being able to jump in a car and go, (Santa Ana Airport), long wait times to exit the lot, (thanks Burbank limited staff), to things as significant as having my car towed in the middle of the night, and then telling me it was stolen, to trying to change the billing credit card upon return of the vehicle, (looking at you Dallas Love Field), and not being able to do it, contacting customer service and then being billed twice. If you like to experience and enjoy challenging your patience feel free to use National, otherwise- buyer/renter beware.
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August 2023 by Ka Tse
Good customer service at this location. An associate, Mr A. Ayson was very helpful in answering some questions that my wife and I had when we were there to pick up a rental. He led us to the right area and helped us load into a car. The return process was a breeze as well, and the associate at the return was nice and helpful as well.
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July 2023 by Varduhi Nushikyan
AMAZING customer service. Her name was I think Nicole , who helped me out. There was another guy who actually checked me out,(sorry forgot his name), he did everything to satisfy me for the issue with the car that I had.I am very pleased with National. Always had a great experience with you guys. Thank you for making customers happy!!!
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July 2023 by Jenna Moore, Performance Dietitian
I just had to share how much I appreciate the incredible service and treatment that I received from both Chelsea and Chris today at national. Both of them were so accommodating despite the chaos of the day and I cannot thank them enough for treating me so well. You are very lucky to have both of them National!! ♥️
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June 2023 by Bhaskar Ray
I recently received an excellent customer service from Alex at National rental car center at Burbank airport. He offered me a good discount on my Mercedes Benz rental as I had experienced engine malfunction on the car while on business trip. Alex assessed the problem promptly while I returned the car during June 23 and offered a discount as a good courtesy. I was satisfied with this good customer service.
